First off, the apartment was exactly as it looked in the photos. It was light-filled, quiet, conveniently-located, spacious, and was everything we were expecting. What we weren’t expecting was the concierge service that Views on Venice, who manages the property, provided. They sent someone to meet us at the Rialto Bridge vaporetto stop and personally walked us to the apartment, which was fantastic because Venice is a very easy city to get lost in and especially when you are tired from traveling and trying to manage luggage! Enricka took us up to the apartment and gave us an orientation on the apartment and how different appliances worked, (including a washing machine, which was an awesome feature). She provided restaurant recommendations and other tips. We were also delighted to have access to someone via email who made reservations for us with a water taxi, a mask company, and a glass making studio in Murano. The only hiccup we had was that the cleaning crew had missed one of the bathrooms (wasn’t horrible but there was other people’s hair—ew) but when I notified the property manager, they offered to send someone back. We didn’t take them up on the offer because we didn’t want anyone coming in after unpacking, but they did offer to make it right which was appreciated. Fortunately there was a broom and we just took care of it ourselves. That was the only issue in an otherwise perfect stay and like I said they went above and beyond with EVERYTHING else. HIGHLY RECOMMEND!