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Opiniones de Hampton Inn Victoria

2.5 out of 5
Hampton Inn Victoria
7006 N Navarro St, Victoria, TX

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 211 de 411 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 104 de 411 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 41 de 411 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 39 de 411 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 16 de 411 opiniones" "

8.6/10

Limpieza

8.6/10

Servicio y personal

7.6/10

Servicios

8.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Laura, Lake Charles L.A

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza y servicio y personal
La atracción es buena y lo del cuarto le falta una poca de limpieza
Se hospedó 1 noche en septiembre de 2019

10/10 Excelente

Chris

Viaje familiar
Construction going on.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Marjorie

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Sylvia

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
None
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Mary

Viaje familiar
Good location.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Joe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Anthony

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

John

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Our room was quiet and clean
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Jo

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
Staff weren’t friend and had no customer service skills.
Se hospedó 1 noche en junio de 2023

8/10 Bueno

Roy

Se hospedó 1 noche en junio de 2023

4/10 Malo

Vonne

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The rooms while very spacious were rundown, the shower door kept coming off the track and the wall paper in the bathroom was horrible.
Se hospedó 2 noches en mayo de 2023

10/10 Excelente

JUDY

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023

6/10 Aceptable

mary, corpus christi

Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Suzan

Viaje en grupo, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was clean and comfortable, good options for breakfast as all the grandkids found things they liked to eat, the front desk staff was very friendly and helpful.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Gary

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Erika

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great and kind customer service. Beds are very comfortable, love my experience with this hotel.
Se hospedó 1 noche en abril de 2023

8/10 Bueno

Howard, Fredericksburg

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My only complaint is the bathtub. It is slanted inwards from the sides. This configuration causes my ankles and knees and back to ache! Staff was very helpful and morning breakfast was much better than I expected!
Se hospedó 2 noches en abril de 2023

10/10 Excelente

Peter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2023

2/10 Terrible

Donna

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Starting off, my reservation was messed up. I reserved two queen beds and got one queen bed. There was nothing they could do to resolve the issue because they were full. The lady at the front desk was kind and apologetic, but was unable to help and the manager was not around. The hotel overall was not very clean. Cigarettes littered the ground and the overall appearance was dirty / old. It was disappointing for a Hilton.
Se hospedó 2 noches en febrero de 2023

4/10 Malo

Miranda

No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Cindy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023

6/10 Aceptable

Charlotte

Viaje familiar
Le gustó: Servicio y personal
Disappointing
I asked for a joining rooms, received an email stating there were none, so we asked to be next door to each other, even after a confirmation email stating that would happen we ended up down the hall from each other, i even showed the clerk the email and she searched - nothing was available. Not what we wanted at all, we had small children and really needed to be close.
Se hospedó 2 noches en enero de 2023
Respuesta de Gina, el 17 ene. 2023
We would like to apologize for the inconveniences that you may have face during your stay. We will speak to our staff about proper communication with our guests and following through with what is agreed on. At times things don't work out but that also needs to be properly communicated with our guests. Again, we apologize and if you have any further questions or concerns, please feel free to contact us at any time.

10/10 Excelente

Edith

10/10 Excelente

Dennis

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en enero de 2023
Respuesta de Gina, el 17 ene. 2023
Thank you for taking time out to share your feedback with us concerning your most recent stay here with us. If you would like to share any further comments or concerns with us, please do not hesitate to contact us.

10/10 Excelente

John

Se hospedó 2 noches en enero de 2023
Respuesta de Gina, el 17 ene. 2023
Thank you for taking time out to share your feedback with us concerning your most recent stay here with us. If you would like to share any further comments or concerns with us, please do not hesitate to contact us.

10/10 Excelente

Terry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2023
Respuesta de Gina, el 11 ene. 2023
Thank you for sharing your feedback and being our guest at Hampton Inn Victoria! Hope to see you again soon!

10/10 Excelente

Ana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022
Respuesta de Gina, el 11 ene. 2023
Thank you for choosing Hampton Inn Victoria and taking time out to share your feedback. If you need any further assistance, please do not hesitate to contact us.

8/10 Bueno

Pat

Se hospedó 1 noche en diciembre de 2022
Respuesta de Gina, el 2 ene. 2023
Thank you for sharing your feedback concerning your most recent stay. If you have any further comments or concerns, please feel free to contact us at any time. Thank you and have a great day and a Happy New Year!!

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location, helpful and cheerful staff, good accommodations. The entry is on a busy divided highway which made it difficult to access when traffic is backed.
Se hospedó 1 noche en diciembre de 2022
Respuesta de Gina, el 29 dic. 2022
Thank you for sharing your feedback concerning your most recent stay. We do apologize for the difficulty you experienced accessing our entrance, we share your frustration. If we can help you with anything at all in the future, please feel free to reach out to us.

10/10 Excelente

Valentino

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2022
Respuesta de Molly, el 14 nov. 2022
Thank you so much for taking the time to provide us with feedback about your stay! We hope to see you back soon.

6/10 Aceptable

Allison

Went because they had a pool and the pool was closed the whole time we were there,they failed to tell us until the second day that it was under renovation and wouldn't be fixed until a later date.
Se hospedó 2 noches en septiembre de 2022
Respuesta de Gina, el 13 sept. 2022
We do apologize for the inconvenience you may have faced during your stay here with us. Our pool was due for routine maintenance and some repairs. In order to get this to be done it was required that the pool be closed for a short time. We do apologize for any miscommunication that may have occurred and appreciate our guest's patience as we make improvements and go through our renovation. We hope you are having a great and continue to stay safe.

10/10 Excelente

J L

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en agosto de 2022
Respuesta de Gina, el 7 sept. 2022
Thank you for your wonderful feedback we hope to see you again soon!!

8/10 Bueno

Leticia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2022
Respuesta de Gina, el 5 sept. 2022
Thank you for choosing Hampton Inn Victoria for your lodging needs. Your feedback is always important to us!!

10/10 Excelente

Martin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stay here every Saturday. That says it all.
Se hospedó 1 noche en agosto de 2022
Respuesta de Gina, el 5 sept. 2022
Thank you for your continued loyalty.

4/10 Malo

Heather

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The staff are trying to improve the property, but the visit that I was present for was disappointing as they were doing several maintenance projects at one time and these projects were taking place in the rooms that were rented without any notice. inconvenient, disappointing but seems to be on the road to improvement.
Se hospedó 4 noches en agosto de 2022
Respuesta de Gina, el 5 sept. 2022
Thank you for your feedback and continued patience as we work to improve our property for you, our guest. We do extend our sincerest apologies for the inconveniences that you may have faced during your stay here with us. We hope you are having a great day and continue to stay safe.

8/10 Bueno

Frank, Tavares

Viaje familiar
Le gustó: Condiciones de la propiedad
Room was comfortable but the handicap access was misstated. The tub had no non-stick surface and was narrow, making it difficult to maneuver without slipping. I felt very vulnerable every time I had to change position.
Se hospedó 3 noches en agosto de 2022
Respuesta de Gina, el 5 sept. 2022
Thank you for choosing Hampton Inn Victoria. We do apologize for any miscommunication that may have taken place when booking your room. We always like to remind our guests that our staff is always here to help you whenever needed. We will continue to train our staff on communication skills and ensuring that our guests needs are met.

8/10 Bueno

Daniel

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
6/10
Overall satisfactory, reservation was incorrect, but quickly resolved. Facility is need of upgrades/repairs, but no major complaints.
Se hospedó 2 noches en agosto de 2022
Respuesta de Gina, el 5 sept. 2022
Thank you for your feedback, it's always appreciated. We would also like to thank our guests for their continued patience as we undergo the beginning stages of our renovation. Have a great day!!

10/10 Excelente

ANGELA

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Would definitely stay again
Everyone was friendly from check in to check out. Breakfast was great.
Se hospedó 3 noches en julio de 2022
Respuesta de Gina, el 5 sept. 2022
Thank you for your positive feedback and for choosing Hampton Inn Victoria!!

8/10 Bueno

Larry

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Facility and room was clean. Breakfast was not very pleasing and could be better. Carpet in room could use a cleaning.
Se hospedó 1 noche en julio de 2022
Respuesta de Gina, el 5 sept. 2022
Thank you for choosing Hampton Inn Victoria. We do apologize for any inconveniences that you may have faced during your stay here with us and will continue to improve in all areas. Have a great day!!

6/10 Aceptable

Eric

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We were very disappointed. We booked a king bed with a sofa bed. Expecting we could comfortably sleep five people, three being children. Only to find that the sofa did not turn into a bed. Not only that, they were upset when we asked for extra sheets. We booked two rooms and my other family members received the correct room. Thankfully one of our children ended up staying with them. Otherwise we would have not been able to stay. The beds were comfortable, but the room was not clean. There were rings in the shower, hair in almost every corner, and the extra blanket for the nonexistent sofa bed had not been washed in some time. Additionally, we had two towels for five guests. All this information was provided when booked.
Se hospedó 1 noche en julio de 2022
Respuesta de Gina, el 26 jul. 2022
We do apologize for the inconveniences that you may have faced during your stay here with us at the Hampton Inn Victoria!! WE always encourage our guests to bring any and all problems to us during your stay so we can properly accommodate you. If that means moving your room or in your case maybe providing a roll away bed. We will be addressing some of the issues you have brought to our attention to the housekeeping supervisor for correction. If you have any more comments or concerns please feel free to contact us directly, we are here to help.

4/10 Malo

Claudia

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
We had to change room they ac was not working . And the room we switch too had the same issue . It was super hot .
Se hospedó 1 noche en julio de 2022
Respuesta de Gina, el 5 sept. 2022
Your feedback is very important to us, we thank you for taking the time to express your concerns with us. We will be directing these concerns to the appropriate departments so they can be addressed. We also would like to express our deepest apologies for the inconvenience that you faced during your stay.

10/10 Excelente

Martin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Vert professional and courteous! Rooms are always comfortable. I stay here every Saturday.
Se hospedó 1 noche en julio de 2022
Respuesta de Gina, el 26 jul. 2022
Thank you for choosing Hamton Inn Victoria, we appreciate your wonderful feedback!! If you need any further assistance please feel free to contact us at any time, we are here to help!!

4/10 Malo

Paul

Viaje de negocios
No le gustó: Servicio y personal y condiciones de la propiedad
The bed was extremely hard felt like there was a ramp under the headboards of it the bathroom lights were burned out asked to have them replaced never happened the night attendant was outside smoking we thought he was just another resident wanting to know whether or not we could come in the building another evening clerk or whatever that’s rude I called to make sure we would be to get a room because it was late getting in and the person hung up on me and first off was rude and then hung up on me
Se hospedó 2 noches en julio de 2022

10/10 Excelente

Martin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I stay here every Saturday because it’s the best!
Se hospedó 1 noche en julio de 2022
Respuesta de Gina, el 26 jul. 2022
Thank for choosing us we love seeing you every week. Let us know if you need any further assistance!! Have a great day!

10/10 Excelente

Martin

Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Best review I can give is I’m staying there every Saturday because it’s the BEST hotel in Victoria. GREAT STAFF AND ROOM!!
Se hospedó 1 noche en julio de 2022
Respuesta de Gina, el 26 jul. 2022
Thank you, Martin we appreciate your loyalty! Our goal is to make sure you are comfortable and happy during your stay here with us!!

10/10 Excelente

Jana

Se hospedó 1 noche en julio de 2022

10/10 Excelente

Deborah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Convenient Comfort
Your location was convenient and gave us a much needed comfortable rest after a long days trip towards the beaches. Our pet-friendly room was right next to the outside lawns. The room was roomy and the television had great reception for good channels. Thank you.
Se hospedó 1 noche en julio de 2022
Respuesta de Gina, el 26 jul. 2022
Thank you for choosing Hampton, as always, we appreciate your positive feedback, it's what makes us better!! If you need any further assistance, please do not hesitate to contact us!!

4/10 Malo

Desiree

Le gustó: Servicios
No le gustó: Limpieza
Room wasn’t ready and staff took it personal when requesting new sheets because I found hair on sheets on both beds.
Se hospedó 1 noche en junio de 2022
Respuesta de Gina, el 29 jun. 2022
We do apologize for the inconvenience that you faced during your stay here with us. We will be doing retraining with our staff on how to handle guests complaints/requests.

10/10 Excelente

Martin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Check in was fast and efficient. Clerk was friendly and professional. The room was perfect. The bed was so comfortable. Only thing I didn’t like was the shampoo packets. I couldn’t open it, so I just used conditioner. And clear bag in closet was empty. No blanket or pillow in bag. I hope I don’t get charged for it. I will stay again.
Se hospedó 1 noche en junio de 2022
Respuesta de Gina, el 29 jun. 2022
Thank you for choosing our location for your lodging needs. We do apologize for some of our room amenities not being what they normally are. At this time some of our vendors are behind or very short staffed causing our deliveries to run behind. Since this has been occurring, we have had to find substitutes but are slowly getting back on track. No worries on your blanket or extra pillow not being in the closet, we do keep track of which rooms are in need of these and are unfortunately waiting on items that are also back ordered so we can properly accommodate our guests.