2/10 Terrible
Sandy O.
1 nov. 2025
Le gustó: Limpieza
The unit was as described and per pictures. It was clean and well stocked with dishes, blankets, pillows, etc. The internet worked well. Our HUGE problem was that we were REPEATEDLY locked out of the building at the street level. The intercom system to buzz into the building was broken and the host, the host's management company Arbio, and VRBO did NOTHING to help us. This was a building wide issue as others had the same problem as we did. We came back one evening and stood in the rain trying to get in. I called the Emergency number with the listing and was told they would check into it and call me back. THEY NEVER CALLED BACK. We basically had to stand around hoping someone else would come out of the building to let us in. With only 8 units in the building this can take awhile. We had to completely cancel our plans on the last night because we had a morning train and couldn't afford to be locked out all night without our luggage. I spent several hours communicating with the VRBO support and they did nothing for us because we were no longer standing in the rain. I filed a formal complaint and then VRBO sent 4 emails saying they needed more info about the problem and I had to respond immediately but they didn't say what info they needed. I responded to each email asking what else they needed and VRBO never responded to my emails. THIS PLACE WAS A NIGHTMARE AND VRBO, ARBIO AND THE OWNER DIDN'T DO ANYTHING TO HELP. DO NOT STAY HERE.
Sandy O.
Se hospedó 3 noches en octubre de 2025