Stayed one week in this very spacious, well equipped apartment. Extremely quiet on a side street with essentially no vehicle traffic, but within easy walkable distance to all the major museums and art galleries, other than Schonbrun and Belvedere residences. Many good restaurants and public transportation close by. The instructions for self check-in are provided just prior to your arrival, but are very clear and easy to follow. However information regarding operation of the oven, dishwasher, washing machine and microwave would be helpful, particularly for guests not from EU and unformiliar with European appliances. Also information on disposal of garbage and recycling is also needed.
Communication is with a local management company, not with the owner. Response is usually timely, but agents do not seem to read the stream of earlier messages. 2 months prior to check in my credit card used for the full payment at booking was compromised and replaced. I had numerous communications with the management company and VRBO regarding providing them with the new card info for over 2 months prior to arrival. VRBO is not involved in payments because the management company uses their own software. The eventual suggested solution, confirmed several times, was for me to phone the company the day prior to checkin. However when I did call, the agent of the day informed me “they aren’t allowed to take credit card details over the phone”. In the end no deposit was made. Frustrating ++++.