8/10 Bueno
Andrew S.
8 abr. 2024
Vilamoura Villas - Excellent Company and Host
We arrived as a family of six with 2 adults and 4 children (11, 10, 8 & 7). The property was absolutely perfect for our family, safe and secure. Living spaces are excellent and the villa is really clean. The outside space offers a brilliant place for family freedom and fun with lawned and terraced areas. We had a problem with the pool as it was not clean when we arrived but immediately Paulo from Vilamoura Villas jumped in to help us. Within hours an army of people were there to try and rectify the pool situation. As soon as it became clear that the pool would not be rescued we were moved to another brilliant villa (Villa Casanova in the old village area) and a taxi was thrown on. We could not have been better looked after. Paulo was an absolute star and so helpful, he even went out of his way to check we were ok and settled in the new villa. You cannot ask for better support. We will definitely use Vilamoura Villas again thanks to Paulo. Paulo even helped us in locating the right and open supermarkets when we needed initial support as we arrived during a national holiday. A fantastic holiday and experience thanks to Paulo of Vilamoura Villas, he deserves a massive pat on the back.
Andrew S.
Se hospedó 7 noches en marzo de 2024