4/10 Malo
Crystal C.
12 mar. 2025
No le gustó: Limpieza
Difficult check in and property not prepped b/f arrival
We unfortunately had a very difficult time with check in. Our door access code was never received, so when calling upon arrival and after trying to send messages through VRBO, and receiving nothing, we were stuck with no way in. After failed attempt number 1 we called back again, just to stay on the phone for another 30 minutes, but finally to receive an access code. Heat was not working on one side of the house for the entire stay, even after reporting they were unable to get someone out to fix it. The house was not prepped for our arrival, heat was set to 55 on arrival, and there were hundreds of lady bugs everywhere. We spent a good hour sweeping and vacuuming them up, just to have them there the entire trip flying in our food and drinks and hair. To say they were aggravating would be an understatement. All this to say that the house is beautiful and exactly as advertised. We just had multiple issues within our stay. Which I feel reflects poorly on VRBO and the property management team for this property.
Crystal C.
Se hospedó 4 noches en marzo de 2025