Property is very nice, and consistent with description and pictures. Great place for family and friends, with all the amenities you would need in a vacation rental.
Regarding the rating, the property management company is very strict on check-in and check-out times (4pm and 11am); however, apparently they don’t fulfill their side of the bargain. We arrived at 4pm but were not allowed access due to the cleaning crew still cleaning the property from a back-to-back reservation. The stacked reservation made us feel a little uneasy in the middle of a pandemic, but once we saw the four cleaning people in the house without masks on, we were even more uncomfortable. We considered letting the property sit for a few hours after they left just as a precaution. Unfortunately we didn’t have our own private access to the property until about 4:45pm. I tried to call the property manager, but they were not available on New Years Eve, and even after trying the emergency line, still nobody answered. The following day the hot tub technician showed up in the middle of our family gathering to service the hot tub, with no heads up provided by the property manager. The technician wore a mask (fortunately), but it was a bit of a surprise, as we had no clue what he was doing or whether we could still use the hot tub. The guy just walked right past us and didn’t say anything other than “I’m working on the hot tub.”
We would stay at this property again, but would try to ensure that there is no stacked reservation for added safety (during the pandemic) and to also ensure that we get to have access on time as stipulated in the rental agreement.