2/10
RATS RATS RATS!!!!The worst experience EVER!!! We get to the home at 3pm to check in. We go up to the front steps and there was a little girl and a lady in the window. We knock and they don’t come to the door. There were items on the counter. I call and say we have to give the cleaning people more time. It is now 3:20 and I go back up to the door and put the code into the pad open the door and no one comes to the door but we hear people. I go back to my vehicle. As we are sitting in our vehicle we see rats on the front step that I was just on!! Nope not staying here!!! Called the property manager and they reached out to the owners and they refused to refund our stay because the rats were not in the home. They were outside the home and they aren’t responsible for the outside of the home. What a joke. You are responsible for anything on your property. Called again and was told it’s VRBOs problem. Talked to a manager and after 1 hour 30 minutes all that was refunded to me was 100. They refuse to protect the consumer and was protecting the owner. Out 3 days stay and had to pay for another hotel. Was here for a memorial of my husbands work partner that was killed in the line of duty while he performed life saving measures and this experience truly put more stress on our family that we didn’t need and financially couldn’t afford. Do better VRBO and property owner!!!
Michelle S.
Se hospedó 3 noches en mayo de 2025