The location and generally the house systems were fine and all components function properly although it certainly was the lowest quality IKEA type furniture that I have ever experienced in a VRBO, although the beds were comfortable in fairness.
The problem and why I would never rent directly from CozySuites are three main things:
1) when I texted to say there were only 5 forks for a 16 person house as well as insufficient bowls, spoons I would have expected some to be delivered or I even suggested Amazon but nothing was done. You knew exactly how many people we were and it is not my job to decide how many you. I felt like your responses were AI generated. Luckily my daughter lived close by and we could eat our takeout with her forks Felt your organization was unresponsive
2) when I emailed you about 10 days prior indicating I wanted confirmation of my reservation since the last response several months earlier was you requesting photo IDs photos from us several different times, I NEVER received an email reply to my email.
3) I just have the feeling you have standard replies like they were AI generated and did nothing about my concerns when I texted about only having 5 forks, and very limited spoons and bowls.
The two bedrooms were in the basement and one had to walk through one to get to the other. No bathroom on main floor. These should be disclosed.