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Opiniones de Hilton Garden Inn Watertown/Thousand Islands

3 out of 5
Hilton Garden Inn Watertown/Thousand Islands
1290 Arsenal Street, Watertown, NY

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 559 de 857 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 218 de 857 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 49 de 857 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 19 de 857 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 857 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

9.2/10

Servicios

9.4/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Rosaura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Llegar a la habitación luego de un día largo y no hay toallas es molesto. Más cuando llamas dos veces vaz al lobby y tus toallas llegan 1 hora luego del check in
Se hospedó 2 noches en julio de 2023

8/10 Bueno

Terri

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It's a nice clean property. You should know that it is right on I 81 and you can hear it all night. The pool is small but really clean and very warm. I love a warm pool! We didn't eat there. Breakfast wasn't included but is available. The continental is $10 a person and there are also made to order items. For the cost we decided to eat elsewhere.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Stephanie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful stay
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Kent

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Brittany C, el 1 abr. 2024
We're so happy to hear that you enjoyed your stay with us, have a great day!

10/10 Excelente

Jessica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Other then the pool being used by a ton of rambunctious kids throwing toys around and bunch of unruly adults in the hot tub blocking other people’s use of it all night hotel was nice.
Se hospedó 1 noche en marzo de 2024
Respuesta de Brittany C, el 1 abr. 2024
We're so happy to hear that you enjoyed your stay with us, despite the circumstances with the pool area. We hope you'll give us another chance in the future and have a great day!

10/10 Excelente

Cheryl

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice and clean place to stay!
Se hospedó 1 noche en marzo de 2024
Respuesta de Brittany C, el 1 abr. 2024
We're so happy to hear that you enjoyed your stay with us, have a great day!

8/10 Bueno

Deb

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Despite being busy at the hotel, our room was quiet and comfortable.
Se hospedó 1 noche en marzo de 2024
Respuesta de Brittany C, el 1 abr. 2024
We're so happy to hear that you enjoyed your stay with us, thanks for your patience and have a great day!

10/10 Excelente

Danielle

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean
Se hospedó 1 noche en febrero de 2024
Respuesta de Brittany C, el 1 abr. 2024
We're so happy to hear that you enjoyed your stay with us, have a great day!

10/10 Excelente

Dan

Le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024
Respuesta de Brittany C, el 1 abr. 2024
We're so happy to hear that you enjoyed your stay with us, have a great day!

6/10 Aceptable

Bradley

No le gustó: Limpieza
Checking in took much longer than it should have. The person checking me in was having trouble with the process. When I got to my room I used the bathroom and when I washed my hands water started pouring out onto the floor. I called the desk and asked for maintenance. After a wait, it was determined that I would need a new room. After another wait, keys for a different room were delivered. When I got into my second room I discovered that the room was not that clean. Surfaces were dusty, the sink was dirty and there was dirt on the floor. I am a Hilton Honors member and my experience at this particular Hilton did not meet my expectations.
Se hospedó 1 noche en enero de 2024
Respuesta de MPR, el 31 ene. 2024
Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. Thank you for your time and we hope that you have a great day.

10/10 Excelente

Robin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
ThebHilton team members we came in contact with were outstanding. Made the stay worth the higher price.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Bradley

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Hollie

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Brett

Se hospedó 1 noche en enero de 2024
Respuesta de Brittany C, el 1 abr. 2024
We're so happy to hear that you enjoyed your stay with us, have a great day!

4/10 Malo

Craig

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Justin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Brent

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Patty

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

NORA

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good job
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Cheryl

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Great Staff, Clean and very welcoming!
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Cheryl

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Michael, Gig Harbor

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice!
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Leslie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

TIMOTHY

Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Denise

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Jacob

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Lisa

Le gustó: Limpieza
Se hospedó 1 noche en octubre de 2023
Respuesta de Brittany, el 17 oct. 2023
We are happy to hear that you enjoyed your stay with us, have a great day!

6/10 Aceptable

Rod

Viaje familiar
Le gustó: Limpieza y servicio y personal
Booked the room from 6 hour drive away mainly because of the pool and hot tub….when we got there we were told that both are broken…have been for a while….and will be for a while…,we were offered to use the pool in the motel next door but it was cold out and pouring rain….room was nice but if I had known these issues we would have picked a different location
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Brad

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
☆☆☆☆☆
The night front desk person was very nice and helpful,the lobby is clean and well decorated. There are plenty of snacks and beverages to purchase,with a nice perk of complimentary water and cookies. The room was spacious,clean and odor-free. The beds were comfortable ,plenty of pillows and extra blanket in closet. The air condition worked great. The shower had plenty if hot water. I personally loved the complimentary toiletries(shampoo,conditioner,body wash,soap,ear plugs,lotion) as well as the coffee maker,with coffee and water). Breakfast isnt complimentary but it is inexpensive.$10 for breakfast bar(cereals,fresh oatmeal(lots of toppings),fresh fruit,milk,juice,toast and bagels). Or you can order an omelet($17) ,etc and the breakfast bar comes with it. We ate way too much and it was delicious. Checkout clerks and breakfast crew were very nice as well. We will definitely stay here again. The gym looks nice and clean as well,but we didnt use it. Parking was ample and safe. This hotel was a very comfortable and convenient midway stop on our way to Monreal. Much appreciated ☆☆☆☆☆
Se hospedó 1 noche en octubre de 2023
Respuesta de Brittany, el 17 oct. 2023
We are happy to hear that you enjoyed your stay with us, have a great day!

10/10 Excelente

Bradley, Caribou

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en julio de 2023
Respuesta de Brittany, el 17 oct. 2023
We are happy to hear that you enjoyed your stay with us, have a great day!

10/10 Excelente

Alyssa

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I spent the evening with my bridesmaids the night before my wedding and enjoyed our stay. I am a previous employee and everyone treated me as family and made me feel special on my wedding day. They made sure that we were comfortable during our stay. They also allowed us to have a late check out with no question. I want to thank the entire staff from the front desk, restaurant, and cleaning staff for an amazing stay. Alyssa Henry
Se hospedó 1 noche en septiembre de 2023
Respuesta de Brittany, el 17 oct. 2023
We are happy to hear that you enjoyed your stay with us, have a great day!

10/10 Excelente

Lindsey

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Kristin is pretty much the best manager and deserves a raise
Se hospedó 1 noche en septiembre de 2023
Respuesta de Brittany, el 17 oct. 2023
We are happy to hear that you enjoyed your stay with us, have a great day!

10/10 Excelente

Kathryn

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was incredible. Everyone was really helpful and very kind.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Brittany, el 17 oct. 2023
We are happy to hear that you enjoyed your stay with us, have a great day!

10/10 Excelente

Dominique

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and friendly staff. Convenience of a EV charging station. Important factor of choice when on a road trip with an EV. Congratulations for that!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Brittany, el 17 oct. 2023
We are happy to hear that you enjoyed your stay with us, have a great day!

8/10 Bueno

Jonathan

Se hospedó 1 noche en septiembre de 2023
Respuesta de Brittany, el 17 oct. 2023
We are happy to hear that you enjoyed your stay with us, have a great day!

10/10 Excelente

Stephanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The front desk staff was extremely helpful and efficient. The room was clean and comfortable. It’s close to everything we needed. We will only stay here when we come to Watertown.
Se hospedó 1 noche en agosto de 2023
Respuesta de Brittany, el 17 oct. 2023
We are happy to hear that you enjoyed your stay with us, have a great day!

10/10 Excelente

Parag

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place.
Se hospedó 1 noche en agosto de 2023
Respuesta de Brittany, el 17 oct. 2023
We are happy to hear that you enjoyed your stay with us, have a great day!

10/10 Excelente

Kimberlee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Will be repeat stayers for many years to come!
We always love staying when we come to town and will continue to come every time 😊 the staff is very nice and accommodating to us. You never feel like you are bothering them when you have a question or concern.
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Andrew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Douglas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a great over night stay at Hilton Garden Inn Watertown/Thousand Island! Our room was spotless and the decor was updated. The staff were fabulous and helpful. We will definitely stay there again when we visit again next year!
Se hospedó 1 noche en julio de 2023

4/10 Malo

James

Viaje familiar
No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Hidden fees
The hotel itself was okay. I took my dog and was charged $75.00 for 1 night that I was not aware of then in the room my dog found an Atomic Fireball candy which thankfully I got from right away. The traffic noise outside the hotel was so bad no one in the room got any sleep so we left at 5:00 A.M. then when I looked at my receipt they charged me another $6.00 fee??? Not real happy about the whole stay.
Se hospedó 1 noche en julio de 2023

8/10 Bueno

John

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Bradley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Up to date facility, quiet, & clean with a friendly staff
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Andrew, North Caldwell

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very cute hotel and it is very close to a lot of places to eat as well.
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Mary

Se hospedó 3 noches en mayo de 2023

10/10 Excelente

Kenneth

Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Christopher

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Susan, Canton

Se hospedó 1 noche en mayo de 2023