4/10 Malo
Edward
Viaje familiar
31 ago. 2025
No le gustó: Limpieza, servicio y personal, servicios
Tried to check in, couldn’t find anyone, went back outside and someone came down from another building asking if he could help. We told him we were trying to check in. He asked if I rang the bell so I said, “Yes, twice”. He turned and walked into the office so we followed. He asked again if he could help so I said, “Like I said, we’re trying to check in. Then he got annoyed and shouted “Well what’s your name?” Then proceeded to tell me we’re already paid which confused me, since “half was due at property”. Apparently they charged my account before we showed up which is ok, had I known we could’ve saved ourselves that issue. Then the room, minor issues like enough coffee to make four cups, cream and sugar to make one. The toilet paper was hung with the spring that’s inside the spring loaded holder so, touched it and it fell off the wall. Huge issue was, after walking on the floor in the morning, I stepped in water that wife splashed from the shower. I then stepped on the towel she placed in front of the shower and left a big dirt footprint. Stepped in the shower and saw dirt run from my feet. When I got out I took the wet towel and rubbed it on the floor and turned a white towel brown with dirt. No clue when the floor was washed last. We love the area, come up two to three times a year but, that’s a deal breaker for us, will not be back to this hotel!!!
Edward
Se hospedó 1 noche en agosto de 2025
