Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We arrived to find the suite dirty and linens that spelled like body odour. The first day of the vacation was spent washing linens and tidying up for the stay. Otherwise the location was as promised, the free parking and wifi were convenient and the overall renovations of the suite were comfortable. The pool and hot tub were close to the suite and were enjoyable for the family. When we returned home, pictures of the uncleanliness of the suite were sent to the property management company to advise. This was met with excuses, denial and accusations that the photos sent were taken at the end of our stay rather than at the beginning, insinuating that we had created the mess and were somehow trying to blame housekeeping - still unclear as to what the property manager Clint believes was to gain by this as the unit was paid for in full and at no time was anything requested for compensation, only feedback so that others would not be subjected to this dirty suite. We will not do business again with Acer vacations or stay in any building that they represent as they clearly have a different standard of cleanliness and customer service than what we are accustomed to.