At Check-in, the property was not ready. Even though it was summer, it turned out to be the rainiest afternoon in all of August and we had no where to go. The unit was not ready until 8:30Pm. It was suggested to us we go to a restaurant or something, to kill the time. My family had to go and stand under covers wherever we could in the village while we waited.
Our plan was to cook an anniversary dinner for one of the couples staying with us, and we had a large amount of fresh food that was then under-utilized, leading to a large amount of waste.
The Hot tub was cold when we went to use it on day 2, and the water level was low. It was obviously not serviced prior to our stay. At some point this was rectified but we didn't end up needing it after that day, as the weather warmed up substantially.
The condition of the unit was fair, but you can see the age and it's feeling run down. Furniture is old and smelly. We have stayed at a number of Montebello Units, this is by far the worst one. The BBQ was also pretty beaten and old, again one of the worst ones we've encountered.
I think the biggest difference is all other units were managed by the owners whereas this one is taken care of by Whistler Superior. Although communication was very good with them, the overall experience was not satisfactory by any means.
We were refunded the cleaning fee for our inconvenience on a trip that cost well into the four figures. Whistler Superior had an opportunity to do more but they felt this was sufficient. Needless to say, we will avoid this particular unit and Whistler Superior in the future.