We are frequent travelers, staying in a wide range of properties through VRBO and competitors. This stay was our least favorite so far.
GOOD: what a fabulous location! Best positioned place for ski-in, ski-out we've ever experienced. Plus my non-ski-ing mother could sit in the house and watch people on the slopes. Plenty of room to spread out for our mixed party of 7, lots of chairs, plenty of eating space. Everything was clean. Bathrooms were good. Easy walk to shuttles.
DISAPPOINTMENTS:
The keypad to access the garage (which is how to enter the house) was unreliable. Sometimes it took 5 mins+ to work. A couple of times it simply wouldn't open.
The bunk room downstairs is unheated. Upon arrival, the property manager let us know we could request a portable heater. There should be a permanent source of heat in a room that sleeps four. All heat for the rest of the house is controlled by a single thermostat on the main floor. We had to sleep with the balcony door ajar to get it cool enough in the master bedroom.
House sleeps 10, but has only 6 dinner plates (but 36 forks!) All dishes were extensively chipped. Pans were beaten up--one looked like it had been used to hammer in fence posts!
The dishwasher was a constant pain. First time we tried to run it, it gave a clogged drain error. Fixed the next day. Next attempt, same problem! This time we figured out the fix (hold the Start button down for 3 seconds). Over time, the super-heavy dishes made the dishwasher lean forward more and more, to the point that it wasn't usable by our last day.
The welcome email says renters must to do a full inventory within the first 3 hours of arrival. Given that there is no list of what is in the house, how can we know what's not there? The email says to bring dish/laundry/hand soap, toilet paper beyond 2-per-bathroom, kitchen towel, and even trash bags! Logistically challenging when arriving by train or plane, and absurd when paying thousands of dollars to stay. In reality, all of those things were supplied anyway.
There is no ski rack. And the only place to ski-in/ski-out from is the door out of the formal living area.
All the smoke detectors were covered up (alarming knowing that the house next door burned down!)
Overall, what could have been spectacular was disappointing, especially given the cost. Most of those things could be so easily remedied.