The home was clean when we arrived and communication with the property manager was good. However, I must warn of several things that concerned me.
We stayed with our grown sons and their families. Unfortunately, our visit was during a very unusual heat wave, with highs around 99 to 101.
We were supposed to check in at 4 pm. We had cranky young children and the cleaners were still cleaning the house at 4:10 pm, so we were frustrated. They knew we had requested an early check in. We were advised that towels were in the dryer, still drying. There were at least 3 - 4 times too many towels in the dryer, which had to be split up into separate loads to finish drying. I was very concerned that the towels had also been washed together, which told me that they were not clean, either. In addition, in their rush to clean the house, some of the sheets on the bed were still slightly damp.
We had read prior reviews about burned out light bulbs and I addressed this prior to our visit. I was assured this would not be a problem. Sure enough, there were still burned out light bulbs in the bathrooms. We asked for light bulbs and box fans and got a quick response, which was appreciated, so communication was responsive. They brought 2 fans and we bought a 3rd which we gave away at the end of our stay. No add'l help was offered to help with the extreme heat of 101 degree days and no moving air in the house.
The furniture is all nice furniture, however there other problems:
1) pillows were virtually flat and very uncomfortable
2) bed linens were a sheet, comforter and duvet - way too hot for summer sleeping
3) basement bath shower curtain had "stuff" on the inside that might have been a build-up of bath soap, shampoo or cream rinse that had never been cleaned off (about 1' square) that looked disgusting
4) no bathmats
5) deck should be "blown off" by blower to help keep tree droppings from being tracked into the house. The deck hadn't been blown or swept off in months; basement walk out patio furniture hadn't been cleaned or patio cleaned off in a year I bet; since staying inside the house was unbearable, we spent a lot of time outside on the deck.
6) We were asked (by text) twice if we could check out early so their cleaners could start early; particularly upsetting since they were late letting us check in.
If the property management company would pay better attention to details, this property could receive A+ reviews and ratings.