2/10 Terrible
Victoria
Viaje en pareja
6 oct. 2025
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal y condiciones de la propiedad
I'm giving a 1-star review for two main reasons. 1 Lack of privacy and communication. Housekeeping attempted to enter our room without knocking while we were still inside. We also never received a "Do Not Disturb" door hanger, which might have helped prevent this. 2 After we left our room around 11 AM, housekeeping returned and entered. When we came back at 7 PM, we found our door slightly open, with our personal belongings exposed. This was extremely upsetting and made us feel unsafe. Anyone could have walked in and taken our valuables. I reported this to the front desk, explained that our door needed to be pulled hard to close properly, and asked them to ensure staff double-checks it. Unfortunately, they showed little concern and offered no help or reassurance. While the rest of the stay was pleasant and the hotel seemed nice overall, this experience completely ruined our visit. It’s especially concerning considering many guests were young couples or families who could have also been put at risk. I would be cautious about staying here unless the hotel addresses its security and communication issues more seriously.
Victoria
Se hospedó 2 noches en octubre de 2025