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Opiniones de Sleep Inn

2.5 out of 5
Sleep Inn
5225 Market St, Wilmington, NC

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 371 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 354 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 153 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 69 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 53 de 1000 opiniones" "

8.0/10

Limpieza

8.4/10

Servicio y personal

7.6/10

Servicios

7.8/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

jorge

Se hospedó 1 noche en enero de 2024
Respuesta de Michael Lombardo, AGM, el 25 ene. 2024
Thank you for the feedback! We're glad you enjoyed your stay with us and hope to see you again the next time you visit our area!

2/10 Terrible

Elvira Benitez

Se hospedó 2 noches en agosto de 2023
Respuesta de Michael Lombardo, Assistant General Manager, el 12 sept. 2023
Thank you for the reply. I am sorry to see you did not enjoy your stay. I hope you will give us another opportunity to provide you with superior customer service in the future.

10/10 Excelente

Judith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en agosto de 2023
Respuesta de Michael Lombardo, AGM, el 12 ago. 2023
Thank you for the feedback. We're glad you enjoyed your stay and hope to see you again the next time you visit the area.

10/10 Excelente

Sandra

Se hospedó 1 noche en julio de 2023
Respuesta de Michael Lombardo, Assistant General Manager, el 9 jul. 2023
Thank you for the response. We're thrilled you enjoyed your time with us and hope to see you back again soon!

6/10 Aceptable

Cristina

Viaje familiar
Le gustó: Limpieza
Descontenta
Primero me cargar unas de lo que decía en la página segundo la cama no era queen era full y tercero la atención de todo el personal fue desagradable
Se hospedó 2 noches en agosto de 2021
Respuesta de Sleep Inn FDM, el 16 ago. 2021
Gracias por compartir sus comentarios.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place
Nice place to stay. Good quality/price relationship.
Se hospedó 2 noches en julio de 2021
Respuesta de Sleep Inn FDM, el 27 jul. 2021
Thank you for the reply. I am glad you found good value here and enjoyed your time with us. We hope to see you again the next time you need a room in the area.

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en mayo de 2021
Respuesta de Sleep Inn FDM, el 9 jun. 2021
Thank you for the 5-of-5 review! We're glad you enjoyed your visit and hope to see you again soon.

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Limpieza y servicio y personal
La habitación estaba al lado del ascensor y era muy ruidosa.
Se hospedó 1 noche en febrero de 2019
Respuesta de Michael Lombardo, Front Desk Manager, el 3 mar. 2019
Lo siento por el ruido. Espero que vuelvas y disfrutes de una habitación diferente con nosotros.

10/10 Excelente

Angel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Bobbi

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Better than expected for the price.All the staff were great, fast easy check in..very knowledgeable about the area. Stayed 3 days but no housekeeping but I think that's pretty much every where now & we didn't really need it. Had plenty of towels for just my husband & I and we didn't spend a lot of time in the room anyway. I'm sure if we would've requested it they would've been more than happy to do it. Great location being in between the river & the beach and a lot less expensive than the hotels in both areas but only about 20min from either. Pool was open but a little cloudy, still a little chilly to be in the water for me. Breakfast was waffles & other continental items..coffee was great though! Everything was very clean from the inside to the outside areas..nice simple landscaping with a grill & picnic table on the side. Plenty of shopping across the street & just down the road plus 20min from the Riverwalk & the USS North Carolina..make sure you wear comfortable shoes for both of these lol. Would definitely stay here again!
Se hospedó 3 noches en mayo de 2024
Respuesta de Michael Lombardo, AGM, el 14 may. 2024
Thank you for the kind review! It's awesome to know you appreciated our friendly staff and central location. We look forward to seeing you back again the next time you visit our area!

10/10 Excelente

Alex

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We like that place. Reasonably priced, good location, very friendly staff.
Se hospedó 2 noches en abril de 2024
Respuesta de Michael Lombardo, AGM, el 29 abr. 2024
Thank you for the feedback. It's awesome to know you enjoyed our friendly staff and found excellent value in your stay with us. We hope to see you again the next time you visit our area!

2/10 Terrible

Crystal

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I do NOT recommend Sleep Inn or affiliated hotel MainStay across the parking lot. If you are someone like myself who has any autoimmune disease/ asthma you will suffer the consequences of these properties, allowing guests and employees to smoke inside the hotel rooms and there designated smoking area is the front entranceway. The vibe overall is very negative. I am disabled and struggled with my luggage. Neither place ever offered a helping hand. I also advise if you go DON’T smile or be happy because they’ll ask you to leave. A manager actually said to me earlier today “Go spread your love somewhere else”. Even though it was morally wrong, and threatened to call the police, I did not respond in anger. Instead I stayed calm and polite. I responded with OK I’ll leave, I understand. There is a lot of tension even between employees. When I made both places aware the room next to me was smoking pot, I was told I had to prove it. It’s posted everywhere if you smoke you will pay a $250 fee, yet they allow it. I’m connecting the dots. Since they allow it because if they didn’t, they would hardly get any business and therefore housekeeping don’t really clean. It’s pretty sad you pay to stay somewhere and one of the days you stay you spend cleaning. I have never been anywhere where you have to “beg” for replacement towels when you put the used ones outside your door. Employees argue n complain guests are stealing. How they have to bring tp to work n so on.
Respuesta de Sleep Inn Management, el 27 abr. 2024
I am sorry we had to refuse you further service after you were still in your room three hours after checkout time. We wish you better luck — and lots of love — in your future travels.

8/10 Bueno

Ashlyn

Viaje en pareja
Le gustó: Servicio y personal y servicios
It was in a nice safe area, the staff was super nice. Just needs some updating
Se hospedó 2 noches en abril de 2024
Respuesta de Juliet Busser - Front Desk Manager, el 22 abr. 2024
Thank you for choosing Sleep Inn in Wilmington, NC! We are so happy to hear that you enjoyed your stay here! We are hoping to update to the new Sleep Inn brand standards soon! I hope to see you here again soon!

8/10 Bueno

Cody

Se hospedó 2 noches en abril de 2024
Respuesta de Michael Lombardo, AGM, el 6 may. 2024
Thank you for the feedback. We're glad you enjoyed your stay with us and hope to see you again the next time you visit our area.

6/10 Aceptable

Gaurav

Viaje familiar con niños
Le gustó: Servicios
No le gustó: Limpieza y condiciones de la propiedad
Pros: they have given some good amount of thought on what their most probable customers need and made arrangements. You have ice dispenser, soda vending machines, ice container at room, glasses at room, small fridge at room. Basically things you need to make a drink. They also have coffee machine, coffee is not bad. And breakfast. Parking is good. Cons: Cleanliness. Carpet is of dark brown colour and smells of old socks. Not sure if they shampoo wash it even once a year. Infra: no handwash inside washroom, you have one in the room itself. However tap on that was placed too far back and it was very inconvenient to wash hands. No handles on the bathroom doors. Service and staff: i found my initial room smelly so they changed it, that part was good. However, around 9 the Air conditioner stopped working. I called front desk and they said they can help only in the morning. It was suffocating my kids and they refused to provide any sort of help. They said controls on the AC don't work, but you can control it via thermostat. It was other way around. After spending some time I was able to start the AC using controls on AC. Otherwise I would have to find another hotel at late night
Se hospedó 1 noche en abril de 2024
Respuesta de Juliet Busser - Front Desk Manager, el 14 abr. 2024
Thank you for choosing Sleep Inn in Wilmington, NC! We are sorry to hear about the A/C and your room condition upon check-in. I apologize for the inconvenience and the staff not being to assist you. We will be addressing these issues in the next staff meeting we have and we hope that you will be inclined to visit us again and improve on your last stay!

10/10 Excelente

Buddy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great waffle's for breakfast
Se hospedó 2 noches en abril de 2024
Respuesta de Juliet Busser - Front Desk Manager, el 14 abr. 2024
Thank you for choosing Sleep Inn in Wilmington! We are so happy to hear that you enjoyed our breakfast here! We hope to see you again soon!

2/10 Terrible

Jeff

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
To much noise throughout the place. Drug smells were coming from dooms on our floor. Told check in person and his response was there’s nothing we can do. I will never stay at a sleep in again.
Se hospedó 3 noches en abril de 2024
Respuesta de Michael Lombardo, AGM, el 8 abr. 2024
Thank you for letting me know about this situation. That is definitely not an acceptable response from our front desk agent in that situation, so I will work with the staff to help them better handles moments like this moving forward. I hope you will give us another opportunity to provide you with superior customer service in the future.

8/10 Bueno

Donna

Viaje en pareja
Le gustó: Servicios
Great breakfast friendly staff And clean rooms plus price was very good
Se hospedó 1 noche en abril de 2024
Respuesta de Michael Lombardo, AGM, el 6 abr. 2024
Thank you for the feedback. It’s awesome to know you enjoyed our friendly staff and deluxe, continental breakfast. We look forward to hosting you again the next time you visit our area!

8/10 Bueno

Travis

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice rooms and very clean. Bathroom is laid out weird and door didn’t want to lock. Air conditioner wasn’t really cooling very well. Would stay here again though.
Se hospedó 2 noches en marzo de 2024
Respuesta de Michael Lombardo, AGM, el 1 abr. 2024
Thank you for the feedback. I'm glad you enjoyed our clean rooms. I appreciate you bringing those maintenance issues to our attention so we can get those addressed immediately. We look forward to seeing you again on your next visit.

8/10 Bueno

Carletta

Le gustó: Servicio y personal
Se hospedó 2 noches en marzo de 2024
Respuesta de Michael Lombardo, AGM, el 30 mar. 2024
Thank you for the feedback. We’re glad you enjoyed your stay with us. We hope to see you again the next time you visit our area.

8/10 Bueno

Ri'Shanda

Viaje en grupo, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My greatest thing stay at this hotel was that we were able to walk not places and use our car only when needed or wanted. The breakfast last was exceptional because of here we would definitely stay again.
Respuesta de Michael Lombardo, AGM, el 25 mar. 2024
Thank you for the reply. It is wonderful to hear you appreciated our central location and deluxe, continental breakfast. We look forward to seeing you again on your next visit!

6/10 Aceptable

Fredric, Monroe

Le gustó: Limpieza y servicio y personal
The property needs renovations. The hairs dryer wire was reconnected by hand and that's a safety issue for any traveler. The toilet did not work so I was give another room. Constant noise from the fridge all night long kept me awake. The breakfast has no meat... terrible. Unfortunately I will have to find a newer hotel to stay in unless this is renovated immediately.
Se hospedó 2 noches en marzo de 2024
Respuesta de Michael Lombardo, AGM, el 13 mar. 2024
Thank you for the feedback regarding your recent visit. I am sorry to hear a maintenance issue caused us to have to switch you to another room, as I understand that can be inconvenient. I hope you will give us another look the next time you visit our area.

10/10 Excelente

Shanaye

Viaje en pareja
Le gustó: Limpieza y servicios
Our stay was great Due to the staff!
Se hospedó 2 noches en marzo de 2024
Respuesta de Michael Lombardo, AGM, el 12 mar. 2024
Thank you for the feedback. It's awesome to know you appreciated our friendly staff and had a great visit overall! We hope to see you again the next time you visit our area.

10/10 Excelente

Sandra G

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a quick check in and staff was super friendly,!
Se hospedó 1 noche en marzo de 2024
Respuesta de Michael Lombardo, AGM, el 10 mar. 2024
Thank you for the feedback. It's wonderful to hear you appreciated our friendly, efficient staff. We look forward to seeing you again on your next visit!

6/10 Aceptable

Dayana

Viaje en grupo
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
Good for one night but would not stay here for more than that. There was cigarette smell in the hallway and the room had a weird smell too. One of the beds had stains on the sheets and the shower was a bit dirty. The staff was nice and main area seemed clean and nice.
Se hospedó 1 noche en marzo de 2024
Respuesta de Michael Lombardo, AGM, el 8 mar. 2024
Thank you for the feedback. I apologize for the smoke smell negatively impacting your stay with us. We absolutely do our best to enforce our hotels no-smoking policy, so I hate to hear that this occurred during your stay. I hope you will give us a chance to do better the next time you visit our area.

6/10 Aceptable

Sandra

Viaje en pareja
Le gustó: Limpieza
The chair was broken when we entered; only one partial toilet paper roll was in the bathroom; light bulb over the desk was broken; it appeared that a good check on the room had not been done. Upon returning to the room Saturday, odor of smoke was all through the hallway. The room was basically clean; beds were nice, plenty of pillows on the bed; shower was good, and nice to have a step-in. Staff at front desk were not all that friendly; the manager who brought a new chair was very friendly. Breakfast was poor; bagels hard and very little selection. Not up to par with a Sleep Inn establishment!
Se hospedó 2 noches en marzo de 2024
Respuesta de Michael Lombardo, AGM, el 8 mar. 2024
Thank you for letting us know about your recent stay. I am sorry to hear our executive housekeeper missed those issues while inspecting your room. I will share this feedback with him so we can work to do a better job moving forward. I hope you will give us an opportunity to do better the next time you need a room in our area.

2/10 Terrible

Curtis

Viaje en pareja
No le gustó: Limpieza y servicio y personal
The sink had hairs in it the bedding had stains . Pics are available! As far as non smoking hotel room 331 smelled like smoke and elevator smells from pot! A/C cover halfway off.
Se hospedó 1 noche en marzo de 2024
Respuesta de Michael Lombardo, AGM, el 7 mar. 2024
Thank you for letting us know about your recent visit. I am sorry to hear you encountered so many issues during your time with us. I wish you had mentioned the odor issue while you were in-house so we could have fixed it or offered you a different room. I hope you will give us another opportunity the next time you need a room in our area.

2/10 Terrible

Jaxon, Southport

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Michael Lombardo, AGM, el 4 mar. 2024
Thank you for the reply. I am sorry you did not enjoy your stay with us. I hope you will give us another opportunity in the future to provide you with superior customer service.

10/10 Excelente

Jose

Se hospedó 1 noche en diciembre de 2023
Respuesta de Michael Lombardo, AGM, el 4 mar. 2024
Thank you for the feedback. We're glad you enjoyed your stay and hope to see you again the next time you visit our area!

6/10 Aceptable

Conor

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Hotel is very busy with workers coming and going, and old and run down, AC did not work. Don’t even bother going to breakfast, nothing there. Only reason this hotel didn’t rate lower is the friendly staff, and the good (strong) shower water pressure. We would not stay here again.
Se hospedó 2 noches en febrero de 2024
Respuesta de Julie - Front Desk Manager, el 26 feb. 2024
Thank you for staying with us here at Sleep Inn in Wilmington, NC! We are very sorry to hear that you're AC didn't work in your room, you're always more than welcome to let the front desk know about your issues so that they may try and address it for you! We hope to see you here again soon!

10/10 Excelente

ethel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hospitality
Se hospedó 4 noches en febrero de 2024
Respuesta de Julie - Front Desk Manager, el 25 feb. 2024
Thank you for staying with us at Sleep Inn Wilmington, NC! We are so happy to here that our staff was a highlight of your trip! We hope to see you again soon!

6/10 Aceptable

Jeff

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza
Paint was peeling from the roof of the room. Room was not very clean
Se hospedó 1 noche en febrero de 2024
Respuesta de Julie - Front Desk Manager, el 25 feb. 2024
Thank you for staying with us here at Sleep Inn in Wilmington, NC! I'm sorry to hear that your room wasn't up to standards, we will be sending our maintenance team up to the room to remedy that as soon as we can. As well as speaking with our inspectors about the issue.

8/10 Bueno

Debbie S

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There was a minor issue in the bathroom with the tissue roll. It was broke and would fall to the floor along with the tissue when used. I finally sat the tissue on the back of the toilet.
Se hospedó 1 noche en febrero de 2024
Respuesta de Julie - Front Desk Manager, el 23 feb. 2024
Thank you for staying with us here at Sleep Inn! We are glad to here that you had a good stay other than the toilet roll. Which we will get fixed as soon as possible! We hope to see again soon!

6/10 Aceptable

carrie crenshaw, palm spring

The AC didnt get cold
Se hospedó 4 noches en febrero de 2024
Respuesta de Michael Lombardo, AGM, el 13 feb. 2024
Thank you for the feedback. I appreciate you letting us know about the issue with the air conditioner so we can have our maintenance team fix that immediately. I hope you will give us another opportunity the next time you need a room in our area.

10/10 Excelente

Ninfa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Julie - Front Desk Manager, el 12 feb. 2024
Thank you for staying with us here at Sleep Inn in Wilmington, NC! We are glad to hear you enjoyed your stay with us! We hope to see you again.

10/10 Excelente

JOHN J.

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property should be rated as a 10 star Hotel. This is a home away from home. Staff treat guest like family. The property management is awesome. MS. Andrea Carter (Director of sales and marketing) is a awesome lady, who really go up and beyond to make sure that every single guest is treated like a family member. The rooms are clean, hall ways are clean, sheets, towels pillow cases look like they just arrived from the factory, No roaches, No bed bugs, excellent lighting. Internet awesome. Parking is safe. Dont have to worry at all at this place. Breakfast is like eating at IHOP. Many items to chose from. Front dest staff and house keeping is awesome. They really took care of us. I highly recommend if you are traveling through the Wilmington NC area, please stop by for a good rest at the Sleep inn located at 5229 Market Street, Wilmington NC.28405. You wont be disappointed. To all the staff at the sleep in. Thank you guys for everything. We will differentiately be returning. God bless you all.
Se hospedó 2 noches en enero de 2024
Respuesta de Michael Lombardo, AGM, el 5 feb. 2024
Thank you so much for the glowing review! It's awesome to know all the aspects of your stay exceeded your expectations. Ms. Andrea certainly enjoyed reading your comments! We hope to see you again the next time you need a room in the area.

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Awesome staff for checking in. Very nice and helpful. Yeah it’s noisy but it is the city. Not a bad place for an affordable room. Crew staying there more. Thank you.
Se hospedó 2 noches en enero de 2024
Respuesta de Michael Lombardo, AGM, el 18 ene. 2024
Thank you for the feedback! I'm glad you appreciated our friendly staff and had an enjoyable visit overall. We look forward to seeing you again on your next visit!

8/10 Bueno

Stephanie

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Quiet place. Decent. Basic
If you are looking for a safe, no frills, basic place to stay. This is it. Reasonable prices. Friendly staff. Simple. Clean. Decent. No extras.
Se hospedó 1 noche en enero de 2024
Respuesta de Michael Lombardo, AGM, el 15 ene. 2024
Thank you for the response. I am glad you enjoyed your stay and that our hotel met all of your expectations. I hope you will select us again the next time you need a room in the area.

10/10 Excelente

Linda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast selections Could be improved but overall stay was great!!
Se hospedó 2 noches en enero de 2024
Respuesta de Michael Lombardo, AGM, el 14 ene. 2024
Thank you for the feedback. I am glad you had a great experience with us. We appreciate all the feedback and are constantly evaluating our breakfast options. We hope to see you back again soon!

8/10 Bueno

Erica, Concord

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We actually had somewhere safe to park our trailer, the Managers was very pleasant and nice and friendly
Se hospedó 1 noche en enero de 2024
Respuesta de Michael Lombardo, AGM, el 14 ene. 2024
Thank you for the feedback. I’m glad you enjoyed our friendly team and had an enjoyable overall experience. I hope you will select us again the next time you need a room in our area.

10/10 Excelente

Margaret

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is very nice and good breakfast too!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Michael Lombardo, AGM, el 12 ene. 2024
Thank you for the feedback. I'm glad you enjoyed your stay and appreciated our deluxe, continental breakfast. I hope to see you back again soon!

10/10 Excelente

Jamie

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very respectful and kind will be back soon
Se hospedó 9 noches en diciembre de 2023
Respuesta de Michael Lombardo, AGM, el 10 ene. 2024
Thank you for the feedback. I'm glad you enjoyed our friendly staff and had a positive experience overall. We hope to see you back again soon!

10/10 Excelente

Chyna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Michael Lombardo, AGM, el 9 ene. 2024
Thank you for the reply. We're thrilled you enjoyed your stay with us and hope to see you again the next time you visit our area!

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Highly recommended
Se hospedó 1 noche en diciembre de 2023
Respuesta de Michael Lombardo, AGM, el 8 ene. 2024
Thank you for the feedback. We're glad you enjoyed your stay with us and hope to see you again the next time you visit our area!

2/10 Terrible

Rafeeka

Se hospedó 2 noches en diciembre de 2023
Respuesta de Michael Lombardo, AGM, el 8 ene. 2024
Thank you for the reply. I am sorry to hear you did not enjoy your stay with us. I hope you will give us another opportunity in the future to provide you with superior customer service.

8/10 Bueno

Meredith

Se hospedó 1 noche en diciembre de 2023
Respuesta de Michael Lombardo, AGM, el 5 ene. 2024
Thank you for the feedback. We're glad you enjoyed your stay with us and hope to see you back again soon!

6/10 Aceptable

Stephanie

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Breakfast issue
Everything was fine, except a breakfast issue. There were several guests and i at breakfast, maybe a minute or 2 before 6am. I heard a commotion - the breakfast lady was yelling at a man. It was 5:59am. I ignored it, and i went for some orange juice, now the breakdast lady yelled at me!!! She actually yelled, pointed a finger and scowled. She also rolled her eyes! It was now 6am. I know a few of us complained to the front desk, and i suggested, maybe keep the lights off in the breakfast room, until its ready at 6am. The next day, hot breakfast was not ready until almost 9am. Very disappointed and I will contact corporate. I needed a hot 6am breakfast, as i was attending a 7am event. No hot breakfast until i returned at 9am. Everything else was fine. Dont let this discourage you, im sure its fixed by now. But just in case it was swept under the rug by the front desk, it is documented here. Pic is of the cup that the front desk staff supplied us, clearly not the ones to match the lids. I am impressed that they did their best as hingry gursts were angry. Especially the ones that were yelled at the day before!
Clearly not the right cup to fit the lids.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Michael Lombardo, AGM, el 5 ene. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn.As a Choice Privileges member you are truly valued.I do appreciate your feedback regarding the issue with the breakfast attendant. I spoke with you on the phone the other day, so I won't bore you by repeating myself here, but rest assured that issue is being addressed.We hope to see you again soon.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No major complaints
Basic hotel, all amenities, except a bathtub. Shower only. Decent breakfast. Close to the beach. Friendly staff.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Michael Lombardo, AGM, el 1 ene. 2024
Thank you for the feedback. It's great to hear our hotel met your expectations and that you appreciated our friendly staff. I hope you'll choose us again the next time you need a room in the area.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Michael Lombardo, AGM, el 1 ene. 2024
Thank you for the reply. We're glad you enjoyed your time with us and hope to see you again soon.

2/10 Terrible

Fabrice

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The worst experience of my life. I have never seen a so dirt hotel and the lady at the lobby in the evening was just terrible. Enrolled in a blancket, sitted on her sit she did not move in order to facilitate the check in process. The carpet in the room did not met a vaccum for a very long time. Don't stay there
Se hospedó 1 noche en diciembre de 2023
Respuesta de Michael Lombardo, AGM, el 29 dic. 2023
Thank you for letting us know about your recent visit. I am sorry to hear the service you received at check-in did not meet your expectations. I appreciate you bringing this to my attention so I can address it with the staff and help them do a better job moving forward.