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Opiniones de TownePlace Suites by Marriott Wilmington/Wrightsville Beach

2.5 out of 5

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 432 de 827 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 265 de 827 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 72 de 827 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 43 de 827 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 827 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2019

10/10 Excelente

Angel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Jennifer, Puerto Rico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Vacaciones
Espectacular

10/10 Excelente

Antonio Aguilar, Mexico

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Pleasant staying
Nice hotel in a great location

8/10 Bueno

Lauren

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall, I enjoyed the hotel. Room was clean. Great water pressure and quick hot water, loved having the little kitchen area and coffee maker. Breakfast was just ok, but similar to other hotels - eggs, bagels, muffins, cereal, fruit, yogurt, waffles, etc. Only issue was that I got bit by someone’s dog walking through the hallway! I have a service dog (yellow lab) who was between me and the wall and we were both minding our own business when this guys dog started veering over. I had a bad feeling so I but my leg in the way to block my dog and he bit my leg. I have NEVER been bitten by a dog before. They guy said sorry and just walked out. I let the front desk know and they gave me antibiotic ointment, but I wish they offered to contact the guy for me or get shot records for the dog. I’m going to see my doctor today to get a tetanus booster. Just worried about rabies when though I know it’s rare in pets. :(
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Lynette

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed the hot breakfast. They even had boiled eggs!
Se hospedó 2 noches en mayo de 2024

4/10 Malo

ryan

Se hospedó 2 noches en abril de 2024

4/10 Malo

Starr

Se hospedó 1 noche en abril de 2024
Respuesta de Nicol, el 2 may. 2024
It looks like you were not happy with your stay. I would love some additional feedback if you're able to provide on why you scored us so low. We strive to make every guests experience wonderful, so your feedback is a gift to us. We renovate this fall, everything is being replaced and even changing the lobby layout. This will be a floor by floor reno, o we can remain open. We hope you will revisit us to give u another chance to "WOW" you. Safe travels.

8/10 Bueno

Synella

Se hospedó 1 noche en abril de 2024
Respuesta de Nicol, el 2 may. 2024
Thank for the positive review of your stay! Be sure to come back and visit soon, as we are renovating this fall and everything is being refreshed/replaced, even changing the lobby layout and expanding our breakfast area and cannot wait to show our guests our "new look"! See you soon, safe travels!

10/10 Excelente

Jill, Traverse City

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel, good area, close to everything & quiet!
Se hospedó 1 noche en marzo de 2024
Respuesta de Jill, el 26 mar. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.We hope to welcome you again soon.

2/10 Terrible

Tracy

Viaje con mascota, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
The location of the hotel was close to everything very convenient. That was a Plus!! But when I asked for a pet friendly hotel I didn’t think I would be put in a lower budget room, where the room from when we 1st checked in had a weird smell. We went and purchased air fresher and cleaning products but the smell, a strong Piss odor would not go away. Carpets nasty, and in need of a good shampooing. If the room or floor is for families with a pet the rooms need to be cleaned Better because just because you have a pet don’t mean you should be put in a nasty room.
Se hospedó 2 noches en marzo de 2024
Respuesta de Nicol, el 11 abr. 2024
We apologize your stay was not up to par. We do try to house pets on the first two floors to accommodate the needs of pets to go potty easier, but you shouldn’t feel the rooms are “nasty”. We had a complete carpet/upholstery and drape steam clean first week of March, but we understand we are a little dated. We will complete a FULL renovation this fall, and hope you come back and give us another chance.

10/10 Excelente

Geena

Se hospedó 1 noche en marzo de 2024
Respuesta de Nicol, el 11 abr. 2024
Thank you! We hope to see you again, safe travels!

10/10 Excelente

Jason

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms have a nice layout. Great for business.
Se hospedó 2 noches en febrero de 2024
Respuesta de Jason, el 29 feb. 2024
Thank you for taking the time to share your experience. We hope to see you again. Feel free to let us know if there is anything we can do to make your next stay as memorable as the first one.Thanks again, form the staff at Towneplace Suites.

8/10 Bueno

ROQUE

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Chris was awesome. Breakfast spread was good.
Se hospedó 3 noches en febrero de 2024
Respuesta de Roque, el 29 feb. 2024
Thank you for taking the time to share your experience. We hope to see you again. Feel free to let us know if there is anything we can do to make your next stay as memorable as the first one.Towneplace Suite

10/10 Excelente

Rebecca

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy check in, helpful staff, good hot breakfast, indoor pool and the hot tub was awesome.
Respuesta de Nicol, el 26 feb. 2024
Thank you for taking the time tp review your stay. We are so glad you had a phenomenal stay, and hope to see you again soon. Safe travels!

10/10 Excelente

Bridget

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, good amenities, helpful staff and convenient to everythig
Se hospedó 2 noches en febrero de 2024
Respuesta de TPWL, el 20 feb. 2024
Bridget, on behalf of the entire team, I want to thank you for sharing about stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!

10/10 Excelente

Rafael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Worth the price!
Excellent location and amenities.clean and breakfast included.
Se hospedó 2 noches en febrero de 2024
Respuesta de None, el 14 feb. 2024
Thank you for taking the time to share your experience Mr. Rafael Rojas, We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

10/10 Excelente

Kimi

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms are always nice & clean & the staff is very friendly & helpful.
Se hospedó 1 noche en febrero de 2024
Respuesta de Nicol Jacobs, el 9 feb. 2024
Thank you so much, we enjoy hosting you and hope to see you again, soon. Travel safe!

10/10 Excelente

Daniel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nicol, el 16 ene. 2024
Thank you, we hope to see you again, soon. Safe Travels!

10/10 Excelente

Matthew

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nicol, el 16 ene. 2024
Thank you, we hope to see you again, soon. Safe Travels!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nicol Jacobs, el 9 feb. 2024
Thank you

8/10 Bueno

William, Pasadena

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de Jess, el 29 nov. 2023
Thank You!On behalf of the entire hotel team, I want to thank you for sharing about stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Jessica WillisGuest Service Manager

10/10 Excelente

Michael

Se hospedó 1 noche en octubre de 2023
Respuesta de Jess, el 29 nov. 2023
Thank You!On behalf of the entire hotel team, I want to thank you for sharing about stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Jessica WillisGuest Service Manager

10/10 Excelente

Carl, Fredricksburg

Se hospedó 4 noches en octubre de 2023
Respuesta de Jess, el 29 nov. 2023
Thank You!On behalf of the entire hotel team, I want to thank you for sharing about stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Jessica WillisGuest Service Manager

4/10 Malo

William

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y comodidad de las habitaciones
Not great
My biggest complaint is that the thermostat in my room did NOT work. Therefore when I turned the temperature down, the temperature in the room continued to rise, making for an uncomfortable night of sleep. Pillows and bed are really uncomfortable it takes a long time to get hot water from bathroom sink. Overall not a place I plan to stay at again.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jess, el 29 nov. 2023
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. You’re finding of a broken thermostat at check in has been shared with our housekeeping and maintenance leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely, Jessica WillisGuest Service Manager

10/10 Excelente

Francine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jess, el 29 nov. 2023
Thank You!On behalf of the entire hotel team, I want to thank you for sharing about stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Jessica WillisGuest Service Manager

10/10 Excelente

Maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay, clean, staff was friendly
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jess, el 29 nov. 2023
Thank You!On behalf of the entire hotel team, I want to thank you for sharing about stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Jessica WillisGuest Service Manager

10/10 Excelente

Linda

Se hospedó 1 noche en noviembre de 2023
Respuesta de Jess, el 29 nov. 2023
Thank You!On behalf of the entire hotel team, I want to thank you for sharing about stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Jessica WillisGuest Service Manager

10/10 Excelente

lisa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff clean quiet more than accommodating very nice place to stay
Se hospedó 1 noche en octubre de 2023
Respuesta de Sales Manger , el 26 oct. 2023
On behalf of the entire hotel team, I want to thank you for sharing about stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bueno

Joe

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was very nice, with a good variety of options for breakfast.
Se hospedó 1 noche en octubre de 2023
Respuesta de Sales Manager, el 26 oct. 2023
On behalf of the entire hotel team, I want to thank you for sharing about stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Malo

Lindsey

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Overall, the facility is not very clean. But, worse, our room had a terrible musty smell. The AC unit was also noisy and beds were not very comfortable.
Se hospedó 2 noches en octubre de 2023
Respuesta de Sales Manager , el 25 oct. 2023
Thank you for choosing to stay with us. Your experience is not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the owners and leadership team, so we can do our best to ensure this does not occur again. As a result of my review of your experience, I can assure you our renovation in late 2023 is still taking place so we will be better in the near future. Once again, thank you for taking the time to share your experience. We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

4/10 Malo

Paola E

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Sales Manager , el 25 oct. 2023
Thank you for choosing to stay with us. Your experience is not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the owners and leadership team, so we can do our best to ensure this does not occur again. As a result of my review of your experience, I can assure you our renovation in late 2023 is still taking place so we will be better in the near future. Once again, thank you for taking the time to share your experience. We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

8/10 Bueno

Carol, Elkhart

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was super helpful and friendly. Rooms were clean and convenient. Elevators are good working order. Pool area is in need of being updated and renovated.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Nicol, el 9 oct. 2023
Thank you so much for taking the time to leave this review and recognize our staff! We hope to see you again soon.. Safe travels!

8/10 Bueno

Vickie

Viaje con mascota, Viaje familiar
Le gustó: Limpieza y servicio y personal
The first room they gave us was a sickeningly stinking room. We had our service dog, but our dog does not smell. They gave us another room without any problem. We have stayed there before and will stay again, but it does need some upkeep.
Se hospedó 2 noches en octubre de 2023
Respuesta de Nicol , el 8 oct. 2023
Hello, thank you for leaving a review. We recognize your time is valuable, as is feedback from our guests. Great news.. we are gearing up for renovation which will begin over the winter and end by spring, but don’t worry! We will be doing a section at a time to not disturb current guests. We cannot wait to show you the new and shiny upgrades coming to you and your service dog! Thank you for pointing out the good and bad, as feedback is a gift! Safe travels, and hope to see you back real soon.

10/10 Excelente

Julio Cesar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nothing, everything was good
Se hospedó 1 noche en octubre de 2023
Respuesta de Nicol, el 8 oct. 2023
Thank you, hope to see you back soon. Safe travels!

10/10 Excelente

Thomas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The young lady operating the breakfast was excellent. Wish I got hername...Kern? Kerry?
Se hospedó 2 noches en octubre de 2023
Respuesta de Nicol, el 6 oct. 2023
Thank you so much for recognizing Kelly, she will be delighted to see this. We hope to see you again, soon. Safe travels!

10/10 Excelente

Joseph

Se hospedó 1 noche en septiembre de 2023
Respuesta de Management, el 29 sept. 2023
Thank you

10/10 Excelente

William

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Not as nice as it looked online but everyone was nice and courteous.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Nicol Jacobs, el 28 sept. 2023
William, thank you for the kind words. We are gearing up for a full renovation at the end of this year, so we’ll be picture perfect again! We hope to see you back, soon. Safe travels!

10/10 Excelente

Judith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place to stay
Se hospedó 1 noche en septiembre de 2023
Respuesta de Nicol, el 28 sept. 2023
Thank you so much for your review. We will be doing a property refresh this holiday season, so next time you visit, we will be even better and cannot wait to show you! Hope to see you again, soon. Safe travels!

8/10 Bueno

Chittakone

Se hospedó 3 noches en septiembre de 2023
Respuesta de Sales Manager , el 25 oct. 2023
On behalf of the entire hotel team, I want to thank you for sharing about stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Malo

Amanda

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
There was mold in the bathroom. Yuck!
Se hospedó 2 noches en septiembre de 2023
Respuesta de TPS, el 29 sept. 2023
Thank you for you’re review.

8/10 Bueno

John

Le gustó: Servicio y personal y condiciones de la propiedad
It was ok for the money. It took some time (late) for the free breakfast to come out.
Se hospedó 1 noche en septiembre de 2023
Respuesta de TPS, el 29 sept. 2023
Thank you for your review. We hope to see you again, safe travels!

10/10 Excelente

Shupai

Se hospedó 1 noche en septiembre de 2023
Respuesta de TPS, el 29 sept. 2023
Thank you for your review. We hope to see you again, safe travels!

10/10 Excelente

Virginia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great friendly staff. Helpful with any problems, WIFI & toilet. Both taken care of quickly. Eco friendly as well! Laundry facilities available. Great hot breakfast. 5 stars!!! They will be doing a renovation soon, it will be amazing. Many thanks!
Se hospedó 4 noches en septiembre de 2023
Respuesta de TPS, el 29 sept. 2023
Thank you for your review. We hope to see you again, safe travels!

10/10 Excelente

Amanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to downtown, quiet, clean, safe, with a kind staff. The full kitchen was nice, as was the indoor pool and hot tub. I will definitely stay at this property again!
Se hospedó 2 noches en septiembre de 2023
Respuesta de Nicol Jacobs , el 13 sept. 2023
Thank you for your review, Amanda! We strive to make every guest feel like home. Be sure to come check out a renovation that we will be starting in the fall. We hope to see you again soon, travel, safe!

8/10 Bueno

Dave

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great stay….as always.
Se hospedó 2 noches en septiembre de 2023
Respuesta de TPWL, el 30 oct. 2023
Thank you Dave for taking the time to let us know about your experience while staying with us.

8/10 Bueno

Tony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good location
Se hospedó 4 noches en agosto de 2023
Respuesta de Nicol, el 4 sept. 2023
Thanks, Tony! We hope to see you again, soon. Safe travels!

10/10 Excelente

Tayler

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I loved everything!
Se hospedó 3 noches en julio de 2023
Respuesta de None, el 7 sept. 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience and feed back will be shared with our staff.

8/10 Bueno

Brent

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cleaned every other day
Se hospedó 7 noches en agosto de 2023
Respuesta de Nicol, el 4 sept. 2023
Thanks, Brent! We hope to see you again, soon. Safe travels!

8/10 Bueno

Marina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
everything was pretty nice except TV did not working, Netflix, any cable program were out of service.
Se hospedó 1 noche en agosto de 2023
Respuesta de None, el 7 sept. 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is valuable to us. We will share your feed back to our staff.