2/10 Terrible
Jason Leonard
27 sep. 2025
On September 23rd, I arrived at Wyndham Garden Inn in Winnipeg with three colleagues. We had four rooms reserved for three nights, all with confirmation numbers from Expedia and the hotel. Despite this, when we arrived around 11:30pm, the front desk clerk informed us that the hotel was overbooked and our reservations would not be honored—even though our bookings were clearly visible in the hotel’s system.
What was most aggravating was the staff’s complete lack of concern for our situation. The clerk made no effort to help us find accommodations, nor did he offer any apology or even a bottle of water. When asked if he was checking other hotels, he simply replied, “No,” and returned to whatever he was doing, leaving us stranded in the lobby at midnight. The attitude was matter-of-fact, telling four guests they might have to sleep on the street was just another routine part of the job.
To make matters worse, when I sarcastically thanked the clerk for his “help,” a security guard who had appeared laughed at our predicament. When I confronted the guard, he nonchalantly said it wasn’t the clerk’s fault. The clerk then admitted that management was aware this had happened before, but clearly, Wyndham Garden Inn Winnipeg has no interest in addressing these failures or caring for its guests.
We spent hours on the phone with Expedia and searching for other hotels, eventually finding two rooms at another property at 4am for the first night and securing accommodation for the rest of our
Jason Leonard
Se hospedó 3 noches en septiembre de 2025