Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 209 de 333 opiniones" "
10 - Excelente
209
Puntuación de 8, es decir, Bueno. Basada en 81 de 333 opiniones" "
8 - Bueno
81
Puntuación de 6, es decir, Aceptable. Basada en 17 de 333 opiniones" "
6 - Aceptable
17
Puntuación de 4, es decir, Malo. Basada en 16 de 333 opiniones" "
4 - Malo
16
Puntuación de 2, es decir, Terrible. Basada en 10 de 333 opiniones" "
2 - Terrible
10
9.4/10
Limpieza
9.2/10
Servicio y personal
8.6/10
Servicios
9.2/10
Condiciones de la propiedad
9.0/10
Cuidado del medio ambiente
Opiniones
4/10 Malo
chito, santa rosa
20 may. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Room wasn’t cleaned the entire stay even after I requested. Was charged valet parking for dropping off luggage but good it was credited.
chito
Se hospedó 3 noches en mayo de 2024
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 22 may. 2024
Dear Chito, We apologize for the inconvenience you experienced during your stay. It is unacceptable that your room wasn't cleaned despite your request, and we will address this issue with our housekeeping team to ensure it does not happen again.Regarding the valet parking charge, we are glad it was credited back to you, but we apologize for the initial oversight. Your feedback is valuable to us, and we are committed to improving our services. We hope you will give us another opportunity to provide you with a better experience in the future. Thank you for bringing these matters to our attention. Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
10/10 Excelente
Stacy
Viaje familiar
12 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and friendly
Stacy
Se hospedó 1 noche en mayo de 2024
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 14 may. 2024
Dear Stacy, We're delighted to hear that you found our hotel clean and our staff friendly during your stay! Providing a welcoming and comfortable environment for our guests is our top priority, and we're glad that we could meet your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back again soon! Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
10/10 Excelente
Lloyd
Viaje en grupo, Viaje familiar
12 may. 2024
Check in was great and any questions we had were answered promptly! Great experience!
Lloyd
Se hospedó 1 noche en mayo de 2024
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 14 may. 2024
Dear Lloyd, We're thrilled to hear that you had a great check-in experience and that our staff promptly addressed any questions you had! Providing excellent service and ensuring our guests feel welcome is what we strive for, and we're delighted that we could meet your expectations. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. Thank you for your kind words, and we look forward to welcoming you back for another fantastic experience! Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
8/10 Bueno
Cornell
Viaje familiar
11 may. 2024
Le gustó: Limpieza
Disliked parking.
Cornell
Se hospedó 2 noches en mayo de 2024
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 14 may. 2024
Dear Cornell, We're sorry to hear that you were not satisfied with our parking arrangements. We understand that convenient and accessible parking is important for our guests, and we apologize for any inconvenience you experienced. Your feedback is valuable to us, and we will review our parking facilities to see how we can improve the situation. If you have any specific concerns or suggestions regarding parking, please feel free to share them with us. We want to ensure that your next stay with us is as comfortable and hassle-free as possible. Thank you for bringing this to our attention. Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
10/10 Excelente
stacie
Viaje familiar
8 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly and helpful staff! Convenient to all dining kinds of options.
stacie
Se hospedó 1 noche en abril de 2024
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 14 may. 2024
Dear Stacie, We're delighted to hear that you found our staff very friendly and helpful during your stay! Providing excellent service is a top priority for us, and we're glad that our team made your experience memorable. It's great to know that our location was convenient for accessing dining options of all kinds. If you have any other feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your kind words and hope to welcome you back again soon! Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
10/10 Excelente
Matthew
Viaje de negocios, Viaje en pareja
6 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is updated and staff was very friendly and welcoming
Matthew
Se hospedó 2 noches en mayo de 2024
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 8 may. 2024
Dear Matthew, We're thrilled to hear that you found our hotel updated and that our staff provided friendly and welcoming service during your stay! Creating a positive and comfortable experience for our guests is our top priority, and we're delighted that we were able to exceed your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please let us know. Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
6/10 Aceptable
Todd
Viaje de negocios, Viaje familiar
17 abr. 2024
The front desk staff was unfriendly except the person on duty at check out. The valets were friendly. Our in room phone was broken and never fixed despite reporting it. Breakfast was ok.
Todd
Se hospedó 3 noches en abril de 2024
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 19 abr. 2024
Dear Todd, We're truly sorry to hear about the mixed experience you had during your stay. Providing friendly and efficient service is a priority for us, and we apologize if our front desk staff fell short of your expectations. Your feedback about the broken in-room phone is concerning, and we apologize for any inconvenience caused by this issue not being resolved promptly. We'll address these concerns internally to ensure improvements are made. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future. Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
10/10 Excelente
Victoria
17 abr. 2024
Le gustó: Limpieza y condiciones de la propiedad
Clean and very friendly staff
Victoria
Se hospedó 1 noche en abril de 2024
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 19 abr. 2024
Dear Victoria, We're delighted to hear that you found our hotel clean and that you had a positive interaction with our staff! Providing a welcoming and friendly atmosphere for our guests is important to us, and we're glad to hear that we met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future! Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
4/10 Malo
Eric
16 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our neighbor in the adjoining room left the television on all night and we called the front desk to ask them to get them to turn it down and that never happened. Bad experience.
Eric
Se hospedó 2 noches en abril de 2024
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 19 abr. 2024
Dear Eric,Thank you for letting us know about your experience. We are sorry to hear about your issues regarding noise with an adjacent guest. We have not located any related noise complaint on file in our records and have little data from this review to look up your specific stay, but we will re-address how to handle such issues with our guest service team. Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
10/10 Excelente
Aaron
Viaje familiar
7 abr. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great property. The only negative is the $22 per night parking fee. I opted to park on the street, but had to keep feeding the meter.
Aaron
Se hospedó 1 noche en abril de 2024
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 11 abr. 2024
Dear Aaron, We're thrilled to hear that you enjoyed your stay at our property! We appreciate your feedback regarding the parking fee, and we understand that it can be an inconvenience. We'll certainly take your comments into consideration as we continue to improve our services and amenities. Thank you for choosing to stay with us, and we hope to welcome you back for another great experience in the future! Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
4/10 Malo
Maria, Chester
Viaje en pareja, Viaje con mascota
3 abr. 2024
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
To start they do not have self parking just Valet which is $20 every time. Had to pay parking on a parking lot next to the hotel. They had charged a dog fee of $75.00 per day. Even though there was nothing in the app and their website stating dog fee. We stayed three nights. They claimed being dog friendly only on their website and doesn’t state charging. They did not clean my room.
Maria
Se hospedó 3 noches en marzo de 2024
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 4 abr. 2024
Dear Maria, We apologize for the inconvenience you experienced during your stay. We understand your frustration with the unexpected charges for parking and the dog fee. We will review our website and app to ensure transparency regarding fees. Additionally, we apologize for the oversight in cleaning your room and will address this with our housekeeping team. Your feedback is invaluable to us, and we appreciate your patience and understanding. Please reach out to our management team so we can address your concerns and make things right. We hope to have the opportunity to welcome you back for a much-improved experience in the future. Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
10/10 Excelente
Angela
Viaje familiar con niños
10 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was very nicer than we expected we definitely enjoyed our stay and will stay again.
Angela
Se hospedó 1 noche en marzo de 2024
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 12 mar. 2024
Dear Angela, We're thrilled to hear that our property exceeded your expectations and that you enjoyed your stay! It's wonderful to know that you found the experience enjoyable enough to consider staying with us again. We look forward to welcoming you back and providing another positive and memorable experience. If there's anything specific you appreciated or if you have any suggestions for improvement, please feel free to share. Thank you for choosing us, and we can't wait to host you again in the future! Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
10/10 Excelente
Ashleigh
Viaje en pareja
9 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, quiet, a pleasant stay
Ashleigh
Se hospedó 1 noche en marzo de 2024
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 12 mar. 2024
Dear Ashleigh, We're delighted to hear that you had a clean, quiet, and pleasant stay! Providing a comfortable and peaceful environment for our guests is our priority. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We appreciate your feedback and look forward to welcoming you back for another positive experience in the future! Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
10/10 Excelente
Brittany
7 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I fully enjoyed my stay, was able to check in early. Room was clean, staff was sweet and breakfast was good.
Brittany
Se hospedó 2 noches en marzo de 2024
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 12 mar. 2024
Dear Brittany, We're thrilled to hear that you fully enjoyed your stay! It's great that you could check in early and that the room was clean. We appreciate your kind words about our sweet staff, and it's wonderful to know that you enjoyed the breakfast as well. If there's anything specific you liked or if you have any suggestions for further improvement, please feel free to share. Thank you for choosing us, and we look forward to hosting you again for another delightful stay in the future! Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
10/10 Excelente
LATONYA
1 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
LATONYA
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 11 mar. 2024
Dear Latonya,Thank you for a Perfect Score Rating on your Hampton Inn & Suites Winston-Salem Downtown stay. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
6/10 Aceptable
Stephan, Richmond
Viaje de negocios
11 feb. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
The front desk acted has they were doing us a favor. Wearing a blanket around her was ridiculous. Not the person I would want as my first impression when checking in.
Stephan
Se hospedó 1 noche en febrero de 2024
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 13 feb. 2024
Dear Stephan, We're sorry to hear that your experience at the front desk was not up to your expectations. Providing a positive first impression is crucial, and we apologize for any inconvenience caused by the staff's behavior. Your feedback is important, and we will address this issue to ensure a more welcoming experience for all guests in the future. If there's anything else you'd like to share or if there are specific preferences for your next visit, please feel free to let us know. We appreciate your input and hope to have the opportunity to improve upon this aspect during your next stay. Safe travels! Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
8/10 Bueno
Eric
Viaje de negocios
10 feb. 2024
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Comfortable but poor customer service
The room I stayed is was great! It was clean, comfortable, and I was able to relax. However if you have rowdy people and kids running up and down the halls at 10:30pm. If you call down to the front desk, they won’t do anything to help you.
Eric
Se hospedó 2 noches en febrero de 2024
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 13 feb. 2024
Dear Eric, We're glad to hear that you found your room to be great, clean, and comfortable for a relaxing stay. However, we apologize for the disturbance caused by rowdy individuals and kids in the halls. It's unfortunate that your call to the front desk didn't result in a satisfactory resolution. Your feedback is important, and we'll address this issue to ensure a more peaceful environment for all guests in the future. If there's anything else you'd like to share or any specific preferences for your next visit, please feel free to let us know. We appreciate your input and hope to have the opportunity to host you again under improved circumstances. Safe travels! Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
10/10 Excelente
jessie
9 feb. 2024
jessie
Se hospedó 1 noche en febrero de 2024
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 27 mar. 2024
Dear Jessie,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Hampton Inn & Suites Winston-Salem Downtown. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Hampton Inn & Suites Winston-Salem Downtown hotel soon! Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
10/10 Excelente
Kelly
Viaje en grupo
25 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Kelly
Se hospedó 3 noches en enero de 2024
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 30 ene. 2024
Dear Kelly, Thank you for a Perfect Score Rating on your stay at Hampton Inn & Suites Winston-Salem Downtown. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit. Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
4/10 Malo
ALEXANDRA
Viaje en grupo, Viaje de negocios
23 ene. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Terrible experience. We reserved this room months ago and were never told about having to pay for valet parking per night. Rooms were dusty and we couldn’t breathe all night, let alone sleep. Only highlight was that the valet employees were very kind. Won’t return again.
ALEXANDRA
Se hospedó 2 noches en enero de 2024
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 25 ene. 2024
Dear Alexandra, We apologize for the negative experience you had during your stay. It's disheartening to hear about the issues with valet parking fees and the condition of the room. We understand the importance of transparent communication about additional charges and strive to provide a comfortable and clean environment.Your feedback is valuable, and we take it seriously. We will address these concerns to ensure improvements are made. If there's anything specific you'd like to share or if there's a way we can make amends, please feel free to provide more details. We appreciate your perspective and regret that your stay fell short of your expectations. Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
10/10 Excelente
Josh
Viaje de negocios
21 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Josh
Se hospedó 2 noches en enero de 2024
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 25 ene. 2024
Dear Josh,Thank you for a Perfect Score Rating on your stay at Hampton Inn & Suites Winston-Salem Downtown. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit. Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
10/10 Excelente
Jason
Viaje de negocios
21 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awesome as always
Whether it's the Tru, Hilton, o Hampton Inn, I always have a great experience when staying at these hotels. Great service, great breakfast, and that digital room key is a real game changer.
Jason
Se hospedó 2 noches en enero de 2024
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 25 ene. 2024
Dear Jason, We're thrilled to hear that you consistently have great experiences when staying at Hilton properties, whether it's Tru, Hilton, or Hampton Inn. Providing excellent service, a delicious breakfast, and innovative features like digital room keys are all part of our commitment to ensuring a positive and convenient stay for our guests. Thank you for your loyalty, and we look forward to continuing to provide you with exceptional hospitality in the future. If you have any specific preferences or suggestions for improvement, feel free to share—we always value guest feedback. Safe travels! Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
10/10 Excelente
Ashley
Viaje en pareja
3 ene. 2024
Le gustó: Servicios y condiciones de la propiedad
Location was amazing for shopping, dining, and just relaxing
Ashley
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 11 ene. 2024
Dear Ashley, We're thrilled to hear that our location contributed to an amazing experience for you, providing easy access to shopping, dining, and relaxation. If there's anything specific you enjoyed about the location or any suggestions you may have for improvement, please feel free to share. We appreciate your positive feedback and look forward to the opportunity to host you again in the future. Safe travels, and thank you for choosing our location for your stay! Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
10/10 Excelente
Freddie V, Green bay
Viaje familiar
29 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was totally awesome and polite.
Freddie V
Se hospedó 5 noches en diciembre de 2023
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 3 ene. 2024
Dear Freddie, That's fantastic to hear! We're thrilled that you found the staff awesome and polite during your stay. Providing excellent service is a top priority for us, and we're glad to know that your experience with the staff met your expectations. If there's anything else you'd like to share or if there are ways we can make your next visit even more enjoyable, please feel free to let us know. Thank you for choosing our accommodations, and we look forward to welcoming you back in the future. Safe travels! Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
8/10 Bueno
James, Naperville
Viaje familiar
20 dic. 2023
Le gustó: Limpieza y condiciones de la propiedad
The valet parking is weird - they literally parked the car 10 feet from the door, but the valet had to retrieve it for us. And there was a lot of confusion when we checked in - wrong room type, then wrong name so we couldn’t access WiFi. It got straightened out, and the stay was good, but got off to a rocky start.
James
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manag, el 22 dic. 2023
Dear James, I appreciate you sharing your experience, and I apologize for the inconvenience you faced during check-in with the room type and WiFi access. It's unfortunate that the valet parking and initial check-in caused some confusion.Your feedback is valuable, and we'll use it to address the areas for improvement to ensure a smoother experience for future guests. If there's anything else you'd like to share or if there are specific preferences you have for your next visit, please feel free to let us know. We appreciate your stay, and we hope to have the opportunity to welcome you back for a more seamless experience in the future. Safe travels! Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
6/10 Aceptable
Thomas
18 dic. 2023
Thomas
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 11 ene. 2024
Dear Thomas, Thank you for rating your stay at Hampton Inn & Suites Winston-Salem Downtown. We are glad to learn that your stay at our Hampton Inn & Suites Winston-Salem Downtown Hotel was good; however, we would love to know how we could've improved your experience. Don't hesitate to contact us to provide more details about your experience so we can continue improving our product and service. Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
8/10 Bueno
LARRY
16 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
LARRY
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 21 dic. 2023
Dear LARRY,Thank you so much! Knowing that you enjoyed your time with us indeed makes our day. We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area. Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
10/10 Excelente
Deidre
Viaje familiar
16 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
AN ABSOLUTE JOY FROM CHECK IN TO CHECK OUT, WOULD DEFINITELY STAY AGAIN IF I EVER HAVE TO BE IN WINSTON SALEM AGAIN
Deidre
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 19 dic. 2023
Dear Deidre, We're thrilled to hear that your experience from check-in to check-out was an absolute joy! It's wonderful to know that you had such a positive stay and would consider staying again if you're ever in Winston-Salem. If there's anything specific you enjoyed or any suggestions for improvement, feel free to share. Thank you for choosing our accommodation, and we look forward to the possibility of welcoming you back in the future. Safe travels! Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
8/10 Bueno
Kendra, Douglasville
16 dic. 2023
Kendra
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 11 ene. 2024
Dear Kendra,Thank you for staying with us when you visited Hampton Inn & Suites Winston-Salem Downtown. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Hampton Inn & Suites Winston-Salem Downtown! Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
10/10 Excelente
Atiya
Viaje de negocios, Viaje familiar
15 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The lady at the desk Stacey was very polite , informative and nice. Her energy was on point and she represented very well.
Atiya
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 18 dic. 2023
Dear Atiya, It's wonderful to hear about your positive interaction with Stacey at the front desk! We're delighted that she provided you with polite, informative, and nice service, and that her energy was on point. Excellent customer service is crucial, and we appreciate your acknowledgment of Stacey's efforts. If there's anything specific you appreciated about your stay or any suggestions for improvement, feel free to share. Thank you for choosing our accommodation, and we hope to welcome you back for another pleasant experience in the future. Safe travels! Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
6/10 Aceptable
Eulalia
Viaje familiar
14 dic. 2023
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Did not disclose parking charge
Eulalia
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 18 dic. 2023
Dear Eulalia, I'm sorry to hear about any inconvenience regarding parking charges. It's essential for hotels to provide clear and transparent information about additional fees. Your feedback is valuable, and we appreciate you bringing this to our attention.If there are specific details you would like us to address or if you have any further concerns, please feel free to share. We apologize for any inconvenience, and we strive to continually improve our communication and services. Thank you for sharing your experience, and we hope to have the opportunity to better serve you in the future. Safe travels. Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
10/10 Excelente
Jorge G
13 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Jorge G
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 15 dic. 2023
Dear Jorge, Thank you for a Perfect Score Rating on your stay at Hampton Inn & Suites Winston-Salem Downtown. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit. Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
6/10 Aceptable
Tara
8 dic. 2023
Tara
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 12 dic. 2023
Dear Tara,Thank you for rating your stay at Hampton Inn & Suites Winston-Salem Downtown. We hope to host you again for your next trip to Hampton Inn & Suites Winston-Salem Downtown to serve you with a more comfortable stay and enhanced experience. Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
2/10 Terrible
Karen
8 dic. 2023
They charge for parking. It took us approx 50 minutes to check out because their new system to charge for parking was not working. After a long wait we didn’t get charged but lost time. We had plans that morning but we had to cancel bc checkout took to long. The soap dispenser in the shower was broken so no soap to use.
Karen
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 11 dic. 2023
Dear Karen, We sincerely apologize for the inconveniences you experienced during your stay, particularly with the parking charge and the checkout process. It's regrettable that your plans were affected, and we understand the frustration caused by the delays.We appreciate your understanding regarding the parking charge issue, and we're sorry for any inconvenience caused by the broken soap dispenser in the shower. Your feedback is valuable, and we will address these issues to ensure a smoother experience for future guests.If there's anything more we can do to make amends or if you have further concerns, please feel free to reach out to our management. We genuinely appreciate your feedback, and we hope to have the opportunity to welcome you back for a more positive experience in the future. Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
4/10 Malo
Michael
Viaje familiar
2 dic. 2023
As we checked in we were told that, starting that day, there was a $22. Fee for valet parking and that guests HAD to use valet parking. Otherwise we had to park on the street or another pay garage. We were most annoyed that there was no notice of this when we booked our reservation. If you keep Nicole and dining your guests you will quickly become as loathed as the airlines.
Michael
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 11 dic. 2023
Dear Michael, We apologize for any frustration caused by the unexpected valet parking fee and the lack of prior notice. We understand the importance of transparent communication, and we regret any inconvenience this may have caused during your stay.Your feedback is valuable, and we'll ensure that such changes are communicated more effectively in the future. We appreciate your understanding and hope to have the opportunity to provide a more seamless and enjoyable experience on any future visits. If you have any further concerns or if there's anything we can do to assist, please feel free to let us know. Thank you for bringing this to our attention. Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
10/10 Excelente
LaTonya
30 nov. 2023
.
LaTonya
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 11 dic. 2023
Dear LaTonya,Thank you for a Perfect Score Rating on your stay at Hampton Inn & Suites Winston-Salem Downtown. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit. Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
8/10 Bueno
Jorge G
Viaje con mascota, Viaje familiar
28 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location.
Jorge G
Se hospedó 3 noches en noviembre de 2023
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 11 dic. 2023
Dear Jorge, We're glad to hear that you enjoyed the location! If there's anything specific about the location or your stay that stood out positively, or if you have any suggestions for improvement, feel free to share. We appreciate your feedback and hope to have the opportunity to welcome you back for another great experience in the future. Safe travels! Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
10/10 Excelente
Philip
Viaje en pareja, Viaje con mascota
27 nov. 2023
Great
Philip
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 3 ene. 2024
Dear Philip,Thank you for a Perfect Score Rating on your stay at Hampton Inn & Suites Winston-Salem Downtown. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit. Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
10/10 Excelente
William
Viaje familiar
24 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome place
William
Se hospedó 1 noche en noviembre de 2023
6/10 Aceptable
Gerard
20 nov. 2023
Le gustó: Limpieza
Gerard
Se hospedó 1 noche en noviembre de 2023
2/10 Terrible
Pamela
17 nov. 2023
Pamela
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hampton Inn & Suites Winston-Salem Downtown Manage, el 11 dic. 2023
Dear Pamela, Thank you for taking the time to leave a rating about your stay. We would appreciate any additional feedback you may have about your visit. Our team strives to provide excellent service, and we would love to give a better stay for you on your next trip. Thank You,Hampton Inn & Suites Winston-Salem Downtown Management
10/10 Excelente
Gregory
12 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful accommodations and I highly recommend this property.
Gregory
Se hospedó 1 noche en noviembre de 2023
8/10 Bueno
Kathleen
Viaje familiar
23 oct. 2023
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Kathleen
Se hospedó 2 noches en octubre de 2023
8/10 Bueno
Louis
Viaje de negocios
22 oct. 2023
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
It was convenient to where I needed to be. Staff wasn’t very friendly at the front desk. Staff for dining area was good.
Louis
Se hospedó 2 noches en septiembre de 2023
8/10 Bueno
Monica
20 oct. 2023
Monica
Se hospedó 3 noches en octubre de 2023
8/10 Bueno
Tina
18 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
If you stay on the Cherry Street side - this hotel is VERY noisy with traffic. The staff really should get 10 stars - very kind and attentive.
Tina
Se hospedó 4 noches en octubre de 2023
10/10 Excelente
Matt
11 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice stay
Matt
Se hospedó 2 noches en octubre de 2023
8/10 Bueno
Michele
11 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice choice for downtown W-S
The facility and room were clean and comfortable but the A/C unit was really noisy. Also, there’s onsite parking (for a fee), which was great but not easy for anyone driving a large vehicle.
Michele
Se hospedó 1 noche en octubre de 2023
10/10 Excelente
Rodney
9 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Rodney
Se hospedó 1 noche en octubre de 2023
6/10 Aceptable
marti
8 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The location was great. The internet horrible. The bed to hard. The tv rotten.