Arrived on 7/24/23 - weren’t enough CLEAN hand/bath towels for our family. ALL bath floor mats were dirty/matted & needed to be washed(NOT what I want to do on my vacation, & certainly did not lead me to believe our bedding had been washed prior to our visit). 3rd floor, floors were dirty with greasy/slick film, & the patio door blinds were broken & did not close, to help cool the room.(FYI- NO a/c in this home). We reached out via text to the OWNER, Ms.Tisdale regarding our concerns. Here’s a copy of Ms. Tisdale’s responses to my texts:
“We had a large group check out and I want to make sure there were enough towels/hot tub towels for your group…”. “I will let housekeeping know about washcloths. please feel free to wash/dry. I will have your cleaning fee waived for your stay. Big apologies, we aim to have guests find everything as clean as they would in their own house. I’m wondering if furniture polish was used on the floors or if they got stainless steel cleaning spray (it’s greasy) on the floor when cleaning. Apologies again. And I am so sorry; we were just there first week July. I’ll see if the maintenance team can check them this week. You will want to close those.”
We stayed 5 nights, & waited for our CLEANING FEES $$$ to be “waived” - NEVER happened.
Upon our return home, she ignored our texts/calls. She was willing to help while we were in Winter Park, but no show after.
Definitely stay in Winter Park area, BUT not here. Overpromised & under-delivered.