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Opiniones de Winter Park Mountain Lodge

3 out of 5
Winter Park Mountain Lodge
81699 US Highway 40, Winter Park, CO

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 240 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 297 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 207 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 158 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 99 de 1001 opiniones" "

7.0/10

Limpieza

7.8/10

Servicio y personal

6.4/10

Servicios

6.4/10

Condiciones de la propiedad

6.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jorge andres

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Czarinna, el 30 abr. 2024
Thank you for your feedback. We hope to see you again soon!

2/10 Terrible

Lilliam

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Algo que en realidad no muestran bien. Pero no le gustó nada.
Se hospedó 3 noches en enero de 2024
Respuesta de Czarinna, el 2 feb. 2024
Thank you for your feedback.

4/10 Malo

alejandro

No le gustó: Servicio y personal y condiciones de la propiedad
Frequent maintenance and furniture renewal highly needed.
Se hospedó 6 noches en julio de 2023
Respuesta de Czarinna, el 31 jul. 2023
Alejandro,Thank you for giving us feedback. We will be communicating this information to each department to improve each guest's experience.

10/10 Excelente

Rafael

Le gustó: Limpieza
Se hospedó 1 noche en julio de 2023
Respuesta de Czarinna, el 31 jul. 2023
Thank you for giving us feedback!

2/10 Terrible

Franklin

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
dirty and inadequate
Se hospedó 1 noche en julio de 2023
Respuesta de Czarinna, el 27 jul. 2023
Thank you for taking the time to give us feedback. We are sorry to hear that you did not have an adequate experience and will work hard to improve in all areas.

8/10 Bueno

jarla a

Viaje familiar
Na
Se hospedó 2 noches en febrero de 2023
Respuesta de Czarinna, el 4 mar. 2023
Thank you for the feedback.

4/10 Malo

Hector Miguel

Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
Se hospedó 4 noches en enero de 2022

2/10 Terrible

Yaneisy

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2020
Respuesta de Alex, el 27 dic. 2020
We appreciate your feedback. I am sorry to hear you did not have the best stay. Please contact us if there is anything you would like to discuss about it. We would love for you to give us second in the future.

10/10 Excelente

Jorge

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Exelente
Muy agradable
Se hospedó 2 noches en agosto de 2020
Respuesta de Oswaldo., el 1 sept. 2020
Muchas gracias por su puntacion perfecta, venga a visitar nos de nuevo.

6/10 Aceptable

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Esta bien pero necesitan actualizarlo muchísimo la ubicación es muy buen pero las instalaciones camas almohadas Baños y cuarto en general necesita actualizarse el aire hace demasiado ruido al prenderlo lo cual no deja dormir
Se hospedó 4 noches en marzo de 2020

8/10 Bueno

Guillermo

Le gustó: Limpieza
Bad check-in
El principal problema es que para hacer el checking, debemos esperar hasta las 4:00 p.m., cuando el checkout es a las 11:00 a.m.
Se hospedó 2 noches en enero de 2020
Respuesta de Harrison, el 27 ene. 2020
Thank you for the feedback! I'm sorry about the late check in and we will address that directly with the front desk.

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gusto la atención que tuvieron con nosotros el hotel muy limpio gracias chicos
Se hospedó 3 noches en abril de 2019
Respuesta de Ryan E, el 3 may. 2019
Gracias por permanecer con nosotros y tomarse el tiempo para compartir con nosotros. Esperamos volver a verte pronto. Viaje seguro. Mejor, Ryan

4/10 Malo

Joyce

Viaje en grupo
Le gustó: Servicios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Parking was great. Room was clean except no working vent in the bathroom. The vent in the bathroom was completely dust caked on it. No breakfast available during our stay. No room service during our stay, trash was never emptied and we had to go to the front desk for more towels. Swimming pool and hot tub was closed for Wednesday night for maintence that lasted the whole night.
Se hospedó 3 noches en abril de 2024
Respuesta de Czarinna, el 30 abr. 2024
Joyce, Thank you for taking the time to give us feedback. We will be discussing these issues with our team and making the proper changes.

8/10 Bueno

Lu-Anne

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
super convenient to winter park ski base with free public shuttle that runs all day. restraunt service at the hotel is convenient when its open. not tubs have a great view, but could be cleaner.
Se hospedó 2 noches en abril de 2024
Respuesta de Czarinna, el 30 abr. 2024
Thank you for taking the time to give us feedback. We hope to see you again next season!

4/10 Malo

Aleksander

No le gustó: Condiciones de la propiedad
It is absolutely outdated and not well maintained place that needs full renovation of everything
Se hospedó 6 noches en abril de 2024
Respuesta de Czarinna, el 30 abr. 2024
We appreciate your feedback.

8/10 Bueno

David

Le gustó: Servicios
I like the proximity to winter park ski area I wish the shuttle was more reliable or on time. They could get a little closer to the base of the mountain for drop off and pickup
Se hospedó 2 noches en marzo de 2024
Respuesta de Czarinna, el 30 abr. 2024
Thank you for taking the time to give us feedback.

8/10 Bueno

William

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
Needs updating. Would like it cleaner. Very convenient. Breakfast is excellent.
Se hospedó 3 noches en abril de 2024
Respuesta de Czarinna, el 30 abr. 2024
William, Thank you for your feedback. We do plan on updating during our off season! We hope to see you again soon!

6/10 Aceptable

Atulya

Se hospedó 2 noches en marzo de 2024
Respuesta de Czarinna, el 30 abr. 2024
Thank you for your feedback.

6/10 Aceptable

Elizabeth

Se hospedó 1 noche en marzo de 2024
Respuesta de Czarinna, el 30 abr. 2024
Thank you for your feedback.

4/10 Malo

David

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Czarinna, el 2 abr. 2024
David,Thank you for taking the time to give us feedback

4/10 Malo

Ryan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Dirty, Carpets are gross. Pool area not clean. Hot tub really gross. Restaurant in building only serves fried food for dinner. I would never stay here again. We had 2 nights booked and left a day early.
Se hospedó 2 noches en marzo de 2024
Respuesta de Czarinna, el 2 abr. 2024
Ryan, Thank you for taking the time to give us feedback.

6/10 Aceptable

Sofia

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Do not write reviews much but I will say I was not pleased with my stay here. The carpet in both the hallways and the room were stained in multiple areas. The restaurant service was poorly staffed making wait times incredibly long for service and the food was eh. This morning they ran out of breakfast so we had to go eat somewhere else. Location and convenience to the resort was great
Se hospedó 1 noche en marzo de 2024
Respuesta de Czarinna, el 30 abr. 2024
Thank you for taking the give to give us feedback. We will take all your comments into consideration. We are making the necessary changes to improve our guest experience.

2/10 Terrible

Payton

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Disgusting
Se hospedó 1 noche en mayo de 2023
Respuesta de Czarinna, el 30 abr. 2024
We appreciate your feedback. Please feel free to reach out with more information.

6/10 Aceptable

Michael

Se hospedó 2 noches en marzo de 2024
Respuesta de Czarinna, el 30 abr. 2024
We appreciate your feedback.

6/10 Aceptable

Mariana

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
We only stayed for one night so it wasn’t too bad for us, but for one night we payed almost $200 for a room that wasn’t up to date (bathroom was small and had stains in tub, carpet was very visibly dirty, there were some light stains on the bed sheets, the AC didn’t do much at all, the windows were small which didnt let us fully enjoy the extra money we spent for a mountain view). Again for one night it wasn’t terrible, but if we’re up in Winter park again we probably won’t be staying here.
Se hospedó 1 noche en marzo de 2024
Respuesta de Czarinna, el 29 mar. 2024
Hello Mariana, Thank you for taking the time to give us feedback. We will be looking into these issues.

2/10 Terrible

Jeffrey Noah, Long Beach

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Well we booked this hotel but didn't actually stay in the room for more than 30 minutes. The minute you get off the elevator you can see the dirt and stains on the hallway carpeting. It's amazing that a hotel directly across the street from Winter Park ski resort is in this condition. The hotel room beds looked as if they had been slept in and someone just threw the sheet back on the bed and tried to make it look made up. Everything is at 30 years old. Bathroom was totally gross. You can hear every noise in adjacent rooms and the hallway. We left after 30 minutes and the woman at the counter downstairs did not seem surprised at all....as if it happens all the time. Just do not bother with this place.
Se hospedó 3 noches en marzo de 2024
Respuesta de Czarinna, el 29 mar. 2024
Jeffery, We appreciate your feedback

6/10 Aceptable

Jonathan

It was close to our ski resort and wasnt terrible
Se hospedó 1 noche en marzo de 2024
Respuesta de Czarinna, el 29 mar. 2024
We appreciate your feedback

6/10 Aceptable

Jessica

Viaje en grupo, Viaje con mascota
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The hot tub maintenance could use a lot of work and some upgrades around the property is really needed. Beds were comfortable. Rooms are spacious and have covers basic needs. Staff was friendly and nice. Parking is a breeze. They allow pets but don’t have stocked pet waste bags around the property.
Se hospedó 2 noches en marzo de 2024
Respuesta de Czarinna, el 29 mar. 2024
We appreciate you for taking the time to give us feedback. Thank you for the kind words about our staff. We will be looking into the issues you mentioned.

4/10 Malo

Peter

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Bath tub is stained. Mold in caulking around bath tub, mildew on shower curtain
Se hospedó 2 noches en marzo de 2024
Respuesta de Czarinna, el 29 mar. 2024
Thank you for taking the time to give us feedback.

4/10 Malo

Patrick

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
This property is run down, old and not well mantained. Needs some serious cleaning and maintenance. Furniture was worn and fraying. Bed skirts had stains. Toilet paper holder missing wall mount. Windows have lost their seals and moisture is built up between panes. Indoor pool was freezing. If you like cold plunges it was perfect. Im sure this hotel was wonderful back in the day. The price is low and the proximity to the ski resort is great.
Se hospedó 2 noches en marzo de 2024
Respuesta de Czarinna, el 29 mar. 2024
Thank you for feedback

6/10 Aceptable

Nicholas

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Older property. Needs to be updated.
Se hospedó 2 noches en marzo de 2024
Respuesta de Czarinna, el 22 mar. 2024
Thank you for your feedback.

2/10 Terrible

Jill

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The only plus for this hotel was its proximity to the ski resort and the free shuttle. The hotel and the rooms were incredibly dirty and rundown.
Se hospedó 2 noches en marzo de 2024
Respuesta de Czarinna, el 22 mar. 2024
Jill, Thank you for taking the time to give us feedback.

8/10 Bueno

Jeannie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front desk staff is very friendly and helpful; the breakfast was cold, so we only ate it once.
Se hospedó 3 noches en enero de 2024
Respuesta de Czarinna, el 23 mar. 2024
Thank you for your feedback. We want to apologize for the issues with breakfast. We appreciate your kind words about our staff.

6/10 Aceptable

John

Viaje en grupo
Le gustó: Servicios
No le gustó: Servicio y personal
Two things of note. No alert that there is no daily cleaning service Second. It is a child friendly resort. Kids can be noisy.
Se hospedó 3 noches en marzo de 2024
Respuesta de Czarinna, el 23 mar. 2024
Thank you for your feedback.

8/10 Bueno

Brent

Le gustó: Servicio y personal
This property is reasonably nice, not exceptionally fancy, but clean and comfortable, and rustic and a little worn in the way so many ski area lodgings are. The staff was exceptionally helpful and friendly, the on site ski rental is pretty clutch (right next to hotel main desk), the restaurant and bar are serviceable, there is parking, the ski shuttle ran reliably every 10-20 minutes or so, and all in all I had a good time, had great ski weather, and the lodge was a great place to stay, and reasonably priced. Someone told me they're rehabbing the property this summer, which I'm sure will make it nicer and also more expensive
Se hospedó 2 noches en marzo de 2024
Respuesta de Czarinna, el 23 mar. 2024
Brent, Thank you for taking the time to give us feedback. We appreciate your kind words about our staff. We are planning on doing some renovations, but we are not changing any prices.

10/10 Excelente

Angela

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Well, we are still here, and I just couldn’t wait to write a review. Outstanding, blown away, so so happy. and, we get to wake up tomorrow and do it again! I would definitely stay here for another trip. Thank You Winter Park Mountain Lodge!!!
Respuesta de Czarinna, el 23 mar. 2024
Angela, Thank you for taking the time to give us your feedback! We hope to see you again soon!

4/10 Malo

Irina

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
This hotel is deteriorating and is in need of renovation and repair. The roof is leaking and there was a bucket in the middle of the restaurant to catch the leaking water. Both hot tubs were cold. The window curtains in the room are so old that the lining on them is cracking and has holes. The internet in the room didn't work well.
Se hospedó 1 noche en marzo de 2024
Respuesta de Czarinna, el 29 mar. 2024
Thank you for your feedback.

8/10 Bueno

Julia

Viaje en pareja, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios
Very nice but bey very clean but the area amazing
Se hospedó 2 noches en marzo de 2024
Respuesta de Czarinna, el 30 abr. 2024
Julia, Thank you for your feedback! We hope to see you again.

6/10 Aceptable

Katie

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Servicios
The staff when we checked in and out, and the staff in the bar were very kind and nice. The hot tubs weren’t working, they were ice cold. The restaurant only was serving six menu items. And, the beds were very uncomfortable and the sheets and towels weren’t well stocked.
Se hospedó 1 noche en marzo de 2024
Respuesta de Czarinna, el 29 mar. 2024
Thank you for taking the time to give us your feedback. We appreciate your kind words about our staff.

6/10 Aceptable

Amanda

Viaje familiar
No le gustó: Servicio y personal
I liked our room with the pretty windows looking at the ski slopes. It was clean. However, the property is not well maintained. We called the front desk 4 times and went down to the desk for help with a clogged toilet at 8:00am. No one came while we were away for 7 hours. When we returned we called again and after waiting about an hour, a young man came to fix the toilet. Our other complaint was that the wifi was terrible in the hotel. The staff were all nice people. We did not like the city shuttle to the slopes. The ski base is right across the street, but the shuttle drove all over to various stops before dropping us off at the ski base. This isn't the fault of the hotel, but I would recommend driving to the slopes as the shuttle takes forever.
Se hospedó 3 noches en marzo de 2024
Respuesta de Czarinna, el 30 abr. 2024
Amanda, Thank you for taking the time to give us your feedback. We will be discussing these issues with our team. We are making the necessary changes to improve our guest experience.

6/10 Aceptable

Arthur

Viaje familiar
Le gustó: Limpieza y servicio y personal
Hotel was nice, but the rooms were average. The heating in the room did not work properly. When set to a specific temperature, the fan and heat would blow all night, regardless of temperature in the room. The beds were average and pillows had no structure to them at all.
Se hospedó 1 noche en marzo de 2024
Respuesta de Czarinna, el 30 abr. 2024
Arthur, We appreciate your feedback. We will be looking into the heater system to make sure they are running properly.

8/10 Bueno

sharon

Le gustó: Limpieza y servicio y personal
nice view
Se hospedó 3 noches en marzo de 2024
Respuesta de Czarinna, el 30 abr. 2024
Thank you for your feedback. We hope to see you again soon!

4/10 Malo

Michelle

Se hospedó 3 noches en marzo de 2024

4/10 Malo

Joseph

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024

8/10 Bueno

Oksana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed at the hotel for our ski trip. Conveniently located, clean, nice staff, easy parking
Se hospedó 3 noches en marzo de 2024

6/10 Aceptable

Saranya

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
The location was good for the grand adventures activities that we wanted to do. But otherwise not very satisfied with the hotel. Got cold breakfast for the amount charged. They closed down restaurant because the bartender was sick with a lot of people waiting to just grab a quick dinner after a long day. We all had to go out to get food. Glad they didnt have a sick person working, but could have had someone take over. The front desk could be better equipped with questions on hours and activities at the winter park. For any questions I had I was just asked to check at the winter park. A better customer service would be more encouraging to return.
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Karina

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Ratish, Leander

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The location of the hotel was perfect and the staff was very friendly and provided great customer support. Only issue was that the Moffat Station restaurant didnt have good breakfast and dinner options.
Se hospedó 3 noches en febrero de 2024

6/10 Aceptable

TERESA

Viaje en grupo
Le gustó: Servicio y personal
Front desk staff were phenomenal. Hot tub was green! Yuk. Missing soap and pillow cases in room. Also, turn the heat down in the back stairwell please. Thanks
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Maria L

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
The hotel is good and close to all the attractions we planned for our vacation Staff is excellent MY only concern is that during our 3 day stay, they never clean the room, change the sheets or provided clean towels and bath soap. Otherwise, I will stay again for the location it has.
Se hospedó 4 noches en febrero de 2024
Respuesta de Czarinna, el 1 may. 2024
Maria, Thank you for your feedback. We do offer stayover service by request only. We are sorry this information was not provided during your stay.