2/10 Terrible
Jacob P.
25 nov. 2022
No le gustó: Limpieza
Cancelled
My wife and I booked a stay in Wisconsin for 6 weeks. However, the day before we were supposed to leave we were told that our original place had been cancelled and that we would be put in a place for 4 days and them moved somewhere else for 11 days and then they would figure out the rest. After the first 3 days I attempted to contact the agent who had been texting me, but got no response. I then called VRBO customer support and they could not find my booking, despite being on the phone with them for 2 hours. I tried calling all the front desks with whom we may have been booked with and received no answers. I tried contacting our agent several more times to no avail. Since I had to go to work the next day and my wife and 2 month year old daughter had nowhere to stay and no answers and where we would be staying we decided to find someone else to book through. I tried to cancel our "reservations" through VRBO and by contacting our agent but got no response. I am writing this hoping that someone can refund us for the trip because we did not stay in a single place besides those first 3 nights. This was the worst experience I have ever had through a booking agency, the lack of communication is really what made it terrible.
Jacob P.
Se hospedó 44 noches en septiembre de 2022