2/10
We arrived to find there was no heat in the rental. I contacted the host who informed me someone was there earlier and to hold on. I had to contact her again asking for an update,a half an hour later. We were then informed they would have someone out in the morning. The house was freezing. I informed the host the morning was not acceptable, especially considering it was winter. I also informed the host we were not provided with any wifi information, the toilet looked like someone had diarrhea in it, and the over had dirty greasy silicone baking sheets in it. We had also noticed on the way out the fire alarm in the kitchen was hanging. From the ceiling by its wires. We ended up having to get a hotel that night and for the remainder of the trip. We were told we would be fully refunded but have not seen the credit with our bank as of yet
suzanne d.
Se hospedó 4 noches en diciembre de 2024