Recepción

Opiniones de OYO Hotel Yuma AZ - I-8/US-95

2.5 out of 5
OYO Hotel Yuma AZ - I-8/US-95
2655 South 4th Avenue, Yuma, AZ

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 54 de 251 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 70 de 251 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 54 de 251 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 32 de 251 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 41 de 251 opiniones" "

6.6/10

Limpieza

7.4/10

Servicio y personal

5.2/10

Servicios

6.2/10

Condiciones de la propiedad

5.2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Manuel

Se hospedó 1 noche en abril de 2022
Respuesta de Ammy, el 6 abr. 2022
Hi, Manuel! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Terrible

Cliente verificado

Viaje en grupo
No le gustó: Limpieza y condiciones de la propiedad
Me gusto un poco la vista del establecimiento por fuera pero adentro muebles viejos casi desarmándose muy muy sucio terrible alfombra y demasiado sucia todo está demasiado sucio
Se hospedó 1 noche en julio de 2021
Respuesta de Jane, el 22 jul. 2021
Hola, En primer lugar, queremos agradecerte que hayas compartido tu experiencia con nosotros. Lamentamos profundamente los inconvenientes que se ha encontrado. Desde OYO creemos que la prioridad es la satisfacción plena de nuestros clientes y todo lo que no cumpla con sus expectativas no es aceptable para nosotros. Procedo a informar de tu opinión al hotel y tomaremos acciones encaminadas a evitar estas incidencias en el futuro. ¡Estaremos encantados de atenderle nuevamente en cualquiera de nuestros hoteles OYO! Un saludo. Janet.

2/10 Terrible

Cliente verificado

Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
No pude hacer check in , no me recibo la persona de lobby diciendo que no le había llegado notificación de expedía ,... tuve que buscar otro hotel
Se hospedó 1 noche en febrero de 2020

6/10 Aceptable

Sonia, Mexicali

Le gustó: Servicio y personal y comodidad de las habitaciones
Buena ubicacion
Hotel con buena ubicacion, estacionamiento y con habitaciones funcionales.
Se hospedó 1 noche en julio de 2018

2/10 Terrible

Tony

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The best description is that this is not a hotel it’s a motel and it looks like a drug hole and the people in front office is dishonest I reserved 3 rooms and eve that I rejected the rooms they still charge my credit card
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ava, el 17 oct. 2023
Hi, Tony! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Ava

2/10 Terrible

Javier

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
ugly very unsafe old property and bad shape smelling bad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ava, el 17 oct. 2023
Hi, Javier! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Ava

4/10 Malo

rodrigo

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Ava, el 12 sept. 2023
Hi, Rodrigo! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

6/10 Aceptable

Axel

Se hospedó 3 noches en agosto de 2023
Respuesta de Joey, el 12 sept. 2023
Apologies for the inconvenience caused, Axel! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey

2/10 Terrible

JesseMyKing

Viaje en pareja, Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I didn't like anything about this motel. When the man handed me the key to go look at the room, I opened the door and it was big dark stains on the carpet like it was a dead body in there or something it stunk like cigarettes in a non smoking room... There were people outside drinking and hanging out bums outside shopping carts full of trash it looked like. I would never have booked this motel if I would've known it looked like this. Just horrible and I have kids so no I didn't stay here.
Se hospedó 1 noche en agosto de 2023
Respuesta de Ava, el 13 sept. 2023
Hi, Guest! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue and be assured we will be taking this up and rectify it at the earliest. Feel free to reach out to us for any further queries. Have a nice day ahead! Regards, Ava

4/10 Malo

Ram

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No water to take shower. Broken Microwave, and not clean sheets.
Se hospedó 1 noche en julio de 2023
Respuesta de Barbara, el 12 sept. 2023
Hi, Ram! We are sorry for the unpleasant experience. Cleanliness is something that we cannot compromise with and we never want our guests to experience such issues. Thanks for highlighting this issue, request you to be assured we will be taking this up and get it fixed with immediate effect. Have a great day ahead! Regards, Barbara

8/10 Bueno

Cameron

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Eva, el 20 jul. 2023
Hey, Cameron! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Eva

4/10 Malo

Elizabeth

No le gustó: Limpieza y condiciones de la propiedad
I would never recommend to anyone
It was really dirty. Back on the 50’s. TV didn’t work. Lighting was poor. Shower so small.
Se hospedó 1 noche en junio de 2023
Respuesta de Barbara, el 21 jun. 2023
Sorry for the inconvenience, Elizabeth! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara

6/10 Aceptable

John

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The rooms need an update. We had no internet and the TV had only one channel you could see.
Se hospedó 1 noche en junio de 2023
Respuesta de Barbara, el 21 jun. 2023
Thanks for the positive rating, John! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Barbara

8/10 Bueno

Jose

Se hospedó 1 noche en junio de 2023
Respuesta de Joey, el 21 jun. 2023
Hi, Jose! Thank you for your kind words of praise. We are excited to host you soon with an amazing experience. Regards, Joey.

6/10 Aceptable

Bic

Se hospedó 3 noches en mayo de 2023
Respuesta de Maria, el 21 jun. 2023
Thank you so much for the wonderful rating, Bic! Be assured, we have marked a note of this concern to ensure a comfortable and relaxing stay ahead :) Regards, Maria

4/10 Malo

Kendall

Viaje de negocios
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
You get what you pay for
The hotel was under construction, and the cleanliness of the rooms were not so great
Se hospedó 1 noche en mayo de 2023
Respuesta de Ammy, el 10 may. 2023
Hi, Kendall! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

2/10 Terrible

Janice

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
This property had spit in the sink, hair and dirt in the bathtub and a dirty sock left on the window sill. It was unacceptable and gross. I do not recommend this property at all!
Se hospedó 1 noche en octubre de 2022
Respuesta de Ammy, el 7 nov. 2022
Apologies for the problems you had faced, Janice! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Christopher

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Like: microwave and small refrigerator. Plenty of parking spaces because only five rooms were occupied on a Sunday night. Did not like: Noisy, inefficient air conditioner. No drawer space for clothes. No closet or bar to hang clothes. No bedspread. Just sheets on beds. No wall hangings. No one in office upon check in or check out. Overfilled dumpster outside Room 115. Trash everywhere.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Terry, el 26 sept. 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

2/10 Terrible

Enas

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I was shocked to see that this was listed and will have to be super careful in the future instead of confidant my trusting expedia
Se hospedó 1 noche en agosto de 2022
Respuesta de Ava, el 19 oct. 2022
Hi, Enas! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Ava

10/10 Excelente

Mayra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2022
Respuesta de Ammy, el 30 ago. 2022
Thanks for the positive rating, Mayra! Hope to welcome you again soon. Regards, Amelia.

2/10 Terrible

Lois

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Worst hotel in Yuma
This was the dirtiest hotel I have ever stayed in. There were holes in the walls. I would not even use the bathroom. I tried to check out 5 minutes after seeing the room but the manager said he would not return my money. There was Graffiti on the television remote, I got a blanket out of my car because I did not want to touch the sheets. Stains on the chairs.
Stained chair
Hole in bathroom door
Graffiti on remote control
Large cracks in the walls
Se hospedó 1 noche en mayo de 2022
Respuesta de Ammy, el 21 jul. 2022
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

4/10 Malo

randy

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Probably the worst place i have ever stayed
Se hospedó 1 noche en junio de 2022
Respuesta de Simon, el 11 jul. 2022
Hi, Randy! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 Terrible

Mohamad

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Extremely dirty, stinky, oily, sewage smelling & a horror nightmare to stay in! At 4 am, I contacted Expedia that the photos & description are irrelevant & it's for a different hotel, please take me out of here & they did and refunded me my money minus that horrible night!
Se hospedó 4 noches en mayo de 2022
Respuesta de SImon, el 11 jun. 2022
Hi, Mohamad! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Simon

6/10 Aceptable

Georges

Se hospedó 2 noches en mayo de 2022

2/10 Terrible

Robert

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had to screw in light bulbs to use the bathroom. No smoke detector. Rips in sheets and stains. 30 year old mattress.
Se hospedó 1 noche en mayo de 2022
Respuesta de SImon, el 23 jun. 2022
Hi, Robert! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

4/10 Malo

irineo

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was dirty uncomfortable and it looks like house for street people i went out to rent somewhere else
Se hospedó 1 noche en mayo de 2022
Respuesta de Simon, el 29 jun. 2022
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

10/10 Excelente

Amber

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
All the staff here was so sweet and accommodating. Made me feel safe and at home.
Se hospedó 4 noches en abril de 2022
Respuesta de Jane, el 9 may. 2022
Thanks for such a lovely review, Amber! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Jane!

8/10 Bueno

Brandi

Se hospedó 1 noche en abril de 2022

8/10 Bueno

Martin

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en abril de 2022

4/10 Malo

Jorge

Viaje en grupo
No le gustó: Limpieza y condiciones de la propiedad
First the television only had one channel and it was a Spanish channel for the two days i was there and nothing was done, i never had to experience a hotel stay with no TV, second when I would turn on the A/C unit it would blow out air smelling like urine so we couldn’t even use the A/C in which we had to sleep in a hot room, third the mattress that i was sleeping on was missing the middle bar on the frame so i had to sleep sideways in which the mattress had an indentation in the middle. My stay was very unpleasant i will never ever rent a hotel from OYO hotels ever.
Se hospedó 2 noches en marzo de 2022
Respuesta de Jane, el 3 abr. 2022
Hi, Jorge! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you with an amazing stay ahead. Regards, Jane!

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Owner was super nice & friendly. The room was big & had some nice amminites. The only thing that was a disappointment, was no tv the two days we were there. Didn't offer to switch us to a different room either. Just making phone calls to Spectrum that yielded no results.
Se hospedó 2 noches en marzo de 2022
Respuesta de Cheshta, el 1 abr. 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

2/10 Terrible

Arieal

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2022

2/10 Terrible

Robert

Se hospedó 1 noche en marzo de 2022
Respuesta de Ammy, el 27 mar. 2022
Hi, Robert! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

10/10 Excelente

Gladys

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything was great...dissapointed the pool was closed...good location quiet place ..i always like this place
Se hospedó 1 noche en agosto de 2021
Respuesta de Cheshta, el 24 ago. 2021
Hi, Gladys! Thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Ivy

6/10 Aceptable

Jack

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
It. was ok. Tv & internet did not work
Se hospedó 1 noche en agosto de 2021
Respuesta de Andre, el 9 ago. 2021
Hi, Jack! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Andre

2/10 Terrible

Cliente verificado

Viaje de negocios, Viaje con mascota
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There are bed bugs here. I was bitten multiple times during my stay and upon presenting the evidence to management, they instead of offering me a refund, as they as they should have, they instead try to place the blame on me saying that the bugs were ticks that had come off my service dog. This is totally unacceptable I'm still seeking full refund and this is made my life a living hell. I'm now stuck in Yuma as my car broke down upon arrival and I no longer have the money to fix it because I had to come out of pocket to pay for a new hotel. I now have added stress of having to decontaminate all my items to make sure that I do not bring any bed bugs back with me. Once again this is totally unacceptable on both cheap tickets behalf and the hotel.
Se hospedó 7 noches en julio de 2021
Respuesta de Cheshta, el 28 jul. 2021
We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

2/10 Terrible

Geraint

No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en julio de 2021

2/10 Terrible

Celia

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No carpet preferred
Our stay was ok but the room left much to be desired. The AC took way to long to cool down the room, the carpet was disgusting had too too many stain all over the floor I was scared to walk on it my kids did not want to step on it either. Would not stayed if I had seen room before hand.
Se hospedó 1 noche en julio de 2021
Respuesta de Katey , el 7 jul. 2021
Apologies for the problems you had faced, Celia! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Katey

10/10 Excelente

Jose

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2021
Respuesta de John, el 29 jun. 2021
Hi, Jose! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, John

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The place is a dump. Waited outside in 111 degrees for the front desk clerk. And the front desk/ housekeeping wanted me to see the room first. They did let us cancel, but I would not recommend this place. Not sure how they would pass a health inspection.
Se hospedó 1 noche en junio de 2021
Respuesta de Leo, el 22 jun. 2021
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Alex

6/10 Aceptable

Cliente verificado

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
They need to clean and change the rugs and the smell of the room is not good they need a lots of work to be done to be costumers got there satisfaction to stay.
Se hospedó 1 noche en mayo de 2021
Respuesta de Bruce, el 23 jun. 2021
This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Bruce

8/10 Bueno

Dennis

Le gustó: Servicio y personal y comodidad de las habitaciones
Good enough for my purpose. The inn keeper was great.
Se hospedó 1 noche en mayo de 2021
Respuesta de Leo, el 30 may. 2021
Hi, Dennis! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex

2/10 Terrible

Cliente verificado

Viaje de negocios
No e
Se hospedó 3 noches en mayo de 2021
Respuesta de Leo, el 26 may. 2021
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

4/10 Malo

Daniel

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
Not Clean
Low budget hotel ready for complete renovation. Furniture and carpet were really dirty (sheets clean, thank goodness). Bath OK (but broken window).
Se hospedó 1 noche en mayo de 2021
Respuesta de Cheshta, el 6 may. 2021
Apologies for the problems you had faced, Daniel! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Jacob

8/10 Bueno

Roxanne

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2021
Respuesta de Karen, el 27 abr. 2021
Hi, Roxanne! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again soon with a pleasant experience. Regards, Karen

8/10 Bueno

Mitzie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Our room was clean, the carpet was less desirable but it’s under new ownership and they are working on it. Our stay was comfortable, I would stay again. The desk clerk was very nice and friendly!
Se hospedó 3 noches en abril de 2021
Respuesta de Bruce, el 24 abr. 2021
Thank you so much for the positive rating, Mitzie! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Bruce

4/10 Malo

Patti

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2021
Respuesta de Bruce, el 24 abr. 2021
Hi, Patti! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Bruce

6/10 Aceptable

Diana

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Weekend trip
The place need some work and it wasn’t clean when we arrived. We found personal belongings that didn’t belong to us. Bed was comfortable and AC worked really well.
Se hospedó 2 noches en agosto de 2020

6/10 Aceptable

Maricela

No le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 8 noches en julio de 2020

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Vary clean and quite. Vary helpful close to stores and food
Se hospedó 2 noches en julio de 2020