Booked 2 rooms, we have been last 2 years in December to this hotel, so decided to take friends to show them what a brilliant hotel and restaurant it is. Bad move,booked in for 7.30pm meal. Asked what meats for carvery, Pork,lamb and beef was the reply. Ordered 3 carvery, 1 liver & bacon. Liver dish came out and we were told to go to carvery, only 2 little pieces of lamb left to divide between 3 of us or a pie, which we didn't want but 1 person had to have it. Chef told us waitress should have checked with him. We were offered alternative, but too late as 1 meal had already been taken to the table, Given complimentary sweets, eton mess had no merigue,toffee apple crumble had no crumble and cold custard, rice pudding was long grain rice not pudding rice. Dreadful. Room 5 shower was cold and big dirty crack in wash basin. At checkout another chef apologised, said he had told staff to put joints away and save for Sunday, and as we were late eating, not alot of meat left for us. I do not consider 7.30pm on a Saturday night as a late booking and it had been booked in for 3 months... At no point during check in or during our time in the restaurant or bar did anybody mention breakfast, as it says to speak with hotel on arrival, when you book the rooms, so no breakfast. Check out was 10am on a Sunday morning. Don' t think we will return and our friends would not recommend to their family or friends.
