2/10 Terrible
Heather
Viaje en pareja
26 sep. 2025
Le gustó: Limpieza, servicios, condiciones de la propiedad
The accommodations for this hotel is fine and we enjoyed our stay.
The issue was with the hotel is lack of communication. mistakenly put the wrong date for check in and it was a non refundable booking. called Expedia and they tried to contact hotel with no luck. Tried 10 plus times either via email, calling, or messages on Expedia. Finally was able to talk to employee and she said she would change the date on Expedia booking and no problem. At check in confirmed this was done and they said yes. It wasn’t until left the hotel and a few days later saw was charged on credit card for the hotel night so paid twice. Once again I tried via email, phones and FINALLY got through to a staff member who ensured me that management would call me to discuss the issue. Never received a phone call.
VERY disappointed with the lack of communication with this hotel even Expedia staff were surprised by the lack of response.
Heather
Se hospedó 1 noche en septiembre de 2025
