When I arrived, two staff members were sitting at the front desk on their phones. One reluctantly helped me, but his attitude and energy were completely off. I only booked one night because the hotel had very few photos online, and I wanted to see the condition for myself. Unfortunately, I was disappointed.
Despite being an IHG hotel, the property did not meet expectations. The entire place had an unpleasant odor, which was especially concerning as I have asthma. The air quality was poor, and my room was even worse—humid, musty, and smelling of mildew and water damage.
I paid extra for an “ocean view,” but what I got was a view of the pool and a dirty rooftop—not worth a photo, let alone the price. Even the bed linens had an odd smell, which made the room feel far from clean or comfortable.
I planned to take my son to breakfast elsewhere since he didn’t like the hotel’s limited selection. When I asked the front desk for a late checkout, I was abruptly told no, because “they need the rooms to sell for ocean views.” That was the final straw.
As a former Hilton Honors member and hotel manager myself, I know how critical good service and staff engagement are. This hotel has potential, but the staff clearly lacks proper training and professionalism. Scrolling on phones, not greeting guests, and showing no effort to create a welcoming environment will hurt this business in the long run.
