6/10 Aceptable
Michelle
Viaje en grupo
24 nov. 2025
Le gustó: Servicios y condiciones de la propiedad
Postives - The room was large and spacious. The beds and pillows were comfortable. The bathroom was large with double sinks and plenty of space. Staining to the toilet is from the water supply and not a toilet cleanliness issue. Reception and dining staff were friendly, attentive and polite. The pool was a lovely way to cool down with the heat. The courtesy bus from the airport and around the resort was very convenient. It is a easy walk to the town square from the hotel with cafes IGA (supermarket) post office ATM machine sovenier shop and tour desk. Air conditioning was great!
Negatives - Housekeeping does not exist! Complimentary toiletries were empty. Housekeeping staff did enter our rooms late on the second day of our stay however only emptied the bin. Nothing else was done. On the third day i voiced concerns to the reception staff who had housekeeping come to do our rooms. They did make bed and change a towel however they did not fill up the toiletries or coffee etc. You will get bugs in the room under the door etc as they are attracted to the light. Housekeeping during our stay did not even sweep them away. I will be formally speaking with the hotel regarding this.
Pool is quite cloudy and has many leaves in it. In fairness the wind and trees around the pool would make this hard to maintain. You would be skimming continuously. The overall cost of dinner amd drinks is expensive, again in fairness the logistics of location makes that understandable to a degree.
Michelle
Se hospedó 3 noches en noviembre de 2025
