Luna de Miel en East Side

I stayed at the Fifty Sonesta Hotel in NYC for 10 days. The hotel is nice, unfortunately the tendency is of less human contact and a quick check in, check out in the industry. Americans have forgotten that hospitality and willingness to make you feel safe and "at home", go a long way. The staff in reception did not solve many "concierge" issue, not seemed they concerned with them or how to help the guest. On the other hand, the 3 doormen: Romeo, Marco and Manolo, ARE DOING THE IMPOSSIBLE to make you feel at home, be helpful, etc.. Also the housekeeping maid, Barbara from Poland, was not only extremely efficient and friendly, but brought me a tea (from her home) for my cold. Obviously I tipped them generously. My first room had a leak in the bathroom and I was UPGRADED to a better room with balcony in the 18th floor, which I found extremely right and generous. The elevators are not the quickest or biggest ones, but they do their job. Overall my 10 days experience was good and I will book them again, hoping that the staff in reception takes some classes of the "lower" staff, that still understands the importance of hospitality. Thank you Barbara, Romeo, Marco and Manolo !!! René Cheng from México

Habitación, personal y ubicación excelente, poco menaje de cocina pero si lo solicitabas te lo subían al instante.

It’s unfortunate that this iconic property with such great location is being managed poorly

Habitacion limpia, falta de presión de agua, la ducha carecía de presión, por lo demás bien, la atención fue amable.

A mí llegada me asignaron la habitación 706 que se encuentra ubicada frente a una construcción, las primeras 2 noches la construcción de enfrente empezaba a laborar entre las 7:05 y las 7:15 am hora local, mi viaje a Nueva York fue de placer y descanso por lo que el ser despertado por dicha obra con sus máquinas en funcionamiento fue muy molesto, Afortunadamente recurrí al Manager del Hotel y me cambio de habitación a una ubicada completamente del otro lado de la 706 que con esto se solucionó el problema.

Los viajeros siempre súper limpios y en muy bien estado

Excelente ubicación el personal super atento y el bar con gran ambiente

I stayed at the Fifty Sonesta Hotel in NYC for 10 days. The hotel is nice, unfortunately the tendency is of less human contact and a quick check in, check out in the industry. Americans have forgotten that hospitality and willingness to make you feel safe and "at home", go a long way. The staff in reception did not solve many "concierge" issue, not seemed they concerned with them or how to help the guest. On the other hand, the 3 doormen: Romeo, Marco and Manolo, ARE DOING THE IMPOSSIBLE to make you feel at home, be helpful, etc.. Also the housekeeping maid, Barbara from Poland, was not only extremely efficient and friendly, but brought me a tea (from her home) for my cold. Obviously I tipped them generously. My first room had a leak in the bathroom and I was UPGRADED to a better room with balcony in the 18th floor, which I found extremely right and generous. The elevators are not the quickest or biggest ones, but they do their job. Overall my 10 days experience was good and I will book them again, hoping that the staff in reception takes some classes of the "lower" staff, that still understands the importance of hospitality. Thank you Barbara, Romeo, Marco and Manolo !!! René Cheng from México

Habitación, personal y ubicación excelente, poco menaje de cocina pero si lo solicitabas te lo subían al instante.

It’s unfortunate that this iconic property with such great location is being managed poorly

All very good, helpful staff, great location

Habitación, personal y ubicación excelente, poco menaje de cocina pero si lo solicitabas te lo subían al instante.

I stayed at the Fifty Sonesta Hotel in NYC for 10 days. The hotel is nice, unfortunately the tendency is of less human contact and a quick check in, check out in the industry. Americans have forgotten that hospitality and willingness to make you feel safe and "at home", go a long way. The staff in reception did not solve many "concierge" issue, not seemed they concerned with them or how to help the guest. On the other hand, the 3 doormen: Romeo, Marco and Manolo, ARE DOING THE IMPOSSIBLE to make you feel at home, be helpful, etc.. Also the housekeeping maid, Barbara from Poland, was not only extremely efficient and friendly, but brought me a tea (from her home) for my cold. Obviously I tipped them generously. My first room had a leak in the bathroom and I was UPGRADED to a better room with balcony in the 18th floor, which I found extremely right and generous. The elevators are not the quickest or biggest ones, but they do their job. Overall my 10 days experience was good and I will book them again, hoping that the staff in reception takes some classes of the "lower" staff, that still understands the importance of hospitality. Thank you Barbara, Romeo, Marco and Manolo !!! René Cheng from México