Vacaciones de aventura en East Side

Personal amable, cuarto muy comodo.

Everything fantastic

It’s unfortunate that this iconic property with such great location is being managed poorly

Excelente ubicación el personal super atento y el bar con gran ambiente

I stayed at the Fifty Sonesta Hotel in NYC for 10 days. The hotel is nice, unfortunately the tendency is of less human contact and a quick check in, check out in the industry. Americans have forgotten that hospitality and willingness to make you feel safe and "at home", go a long way. The staff in reception did not solve many "concierge" issue, not seemed they concerned with them or how to help the guest. On the other hand, the 3 doormen: Romeo, Marco and Manolo, ARE DOING THE IMPOSSIBLE to make you feel at home, be helpful, etc.. Also the housekeeping maid, Barbara from Poland, was not only extremely efficient and friendly, but brought me a tea (from her home) for my cold. Obviously I tipped them generously. My first room had a leak in the bathroom and I was UPGRADED to a better room with balcony in the 18th floor, which I found extremely right and generous. The elevators are not the quickest or biggest ones, but they do their job. Overall my 10 days experience was good and I will book them again, hoping that the staff in reception takes some classes of the "lower" staff, that still understands the importance of hospitality. Thank you Barbara, Romeo, Marco and Manolo !!! René Cheng from México

No me gustaron algunas personas de recepción, nada empaticos si no hablas su idioma

Excelente ubicación el personal super atento y el bar con gran ambiente

I stayed at the Fifty Sonesta Hotel in NYC for 10 days. The hotel is nice, unfortunately the tendency is of less human contact and a quick check in, check out in the industry. Americans have forgotten that hospitality and willingness to make you feel safe and "at home", go a long way. The staff in reception did not solve many "concierge" issue, not seemed they concerned with them or how to help the guest. On the other hand, the 3 doormen: Romeo, Marco and Manolo, ARE DOING THE IMPOSSIBLE to make you feel at home, be helpful, etc.. Also the housekeeping maid, Barbara from Poland, was not only extremely efficient and friendly, but brought me a tea (from her home) for my cold. Obviously I tipped them generously. My first room had a leak in the bathroom and I was UPGRADED to a better room with balcony in the 18th floor, which I found extremely right and generous. The elevators are not the quickest or biggest ones, but they do their job. Overall my 10 days experience was good and I will book them again, hoping that the staff in reception takes some classes of the "lower" staff, that still understands the importance of hospitality. Thank you Barbara, Romeo, Marco and Manolo !!! René Cheng from México

Personal amable, cuarto muy comodo.

Buen servicio limpio y bien ubicado

Personal amable, cuarto muy comodo.

It’s unfortunate that this iconic property with such great location is being managed poorly

I stayed at the Fifty Sonesta Hotel in NYC for 10 days. The hotel is nice, unfortunately the tendency is of less human contact and a quick check in, check out in the industry. Americans have forgotten that hospitality and willingness to make you feel safe and "at home", go a long way. The staff in reception did not solve many "concierge" issue, not seemed they concerned with them or how to help the guest. On the other hand, the 3 doormen: Romeo, Marco and Manolo, ARE DOING THE IMPOSSIBLE to make you feel at home, be helpful, etc.. Also the housekeeping maid, Barbara from Poland, was not only extremely efficient and friendly, but brought me a tea (from her home) for my cold. Obviously I tipped them generously. My first room had a leak in the bathroom and I was UPGRADED to a better room with balcony in the 18th floor, which I found extremely right and generous. The elevators are not the quickest or biggest ones, but they do their job. Overall my 10 days experience was good and I will book them again, hoping that the staff in reception takes some classes of the "lower" staff, that still understands the importance of hospitality. Thank you Barbara, Romeo, Marco and Manolo !!! René Cheng from México