Vacaciones en las montañas en Ródano-Alpes

Tranquilo y con todo lo necesario, pero algo apartado de los principales atractivos del valle de Chamonix

Piscina y spa maravilloso con vistas al águila du Midi espectaculares. Personal encantador.

We stayed in the L’Ecrin de Jade apartment ”luxury” chalet for 8 people a week. The service was extremely poor from the very start. Right after booking, they tried to pressure us through multiple calls and emails into cancelling our reservation with Hotels.com and booking directly with the hotel instead. The front desk was completely ignorant during the check in process, we all felt they were rude (maybe since we didn’t change our booking), they tried to charge us for cleaning that was included and the spa toiletries that were advertised as included were not, instead we were supplied with a combined ”hair and body wash” and nothing else. The worst was when the fire place glass exploded one morning (untouched), causing considerable danger to all of us in the chalet. Instead of apologising, they left glass shards all over the living room (even after cleaning) presented us with an invoice and suggested we commit insurance fraud by claiming it with our insurance. Definitely NOT worth the money, and a bad experience for our whole group. Chamonix is full of genuinely luxurious places to stay. This is not one of them. Save your money and your family’s safety.

Tranquilo y con todo lo necesario, pero algo apartado de los principales atractivos del valle de Chamonix

We stayed in the L’Ecrin de Jade apartment ”luxury” chalet for 8 people a week. The service was extremely poor from the very start. Right after booking, they tried to pressure us through multiple calls and emails into cancelling our reservation with Hotels.com and booking directly with the hotel instead. The front desk was completely ignorant during the check in process, we all felt they were rude (maybe since we didn’t change our booking), they tried to charge us for cleaning that was included and the spa toiletries that were advertised as included were not, instead we were supplied with a combined ”hair and body wash” and nothing else. The worst was when the fire place glass exploded one morning (untouched), causing considerable danger to all of us in the chalet. Instead of apologising, they left glass shards all over the living room (even after cleaning) presented us with an invoice and suggested we commit insurance fraud by claiming it with our insurance. Definitely NOT worth the money, and a bad experience for our whole group. Chamonix is full of genuinely luxurious places to stay. This is not one of them. Save your money and your family’s safety.

El mejor servicio en todo, en Recepción nos recibió Jamie que ed Mexicana y entonces no tuvimos problemas con el idioma, en el Restaurante nos atendieron excelentemente en donde un empleado Argentino muy guapo nos trató de lo mejor y tambien hablaba español, el desayuno bufet totalmente recomendable. Todo es como las fotos.

Estancia agradable y cómoda, instalaciones limpias, personal amable.