Vacaciones en la playa en Región de los Lagos

Es un hotel viejo, el drenaje no es el mejor, los baños tienen un olor desagradable todo el tiempo. Deficiente servicio de sillas y sombrillas de playa. No dan botellas de agua de cortesía. El menú del desayuno está muy básico pero aceptable. El servicio de recepción es muy bueno, el personal amable

This hotel fell short of expectations. It's not a 5-star venue but an old house with accessibility issues. Maintenance problems and limited staff availability left us dissatisfied. The location wasn't as convenient as advertised. Not recommended for short visits or couples. Issues Faced: Pushy Check-in: Manager Paulo tried to upsell a pricier room at check-in, which was uncomfortable. We were just eager to settle in our room. Room Concerns: Standard room lacked windows and garden view. Upgraded room had maintenance issues, noise, and inadequate insulation. Uncomfortable mattresses. Unreliable Breakfast: Daily delays in breakfast delivery. This was especially inconvenient on the day of our departure when I had informed them in advance of my early check-out time. The chef assured me there wouldn't be a problem, but when the morning arrived, there was no one available at the hotel when I needed to leave. Deceptive Practices: Another disappointing aspect of the hotel was the deceptive practices employed by the manager, Paulo. As the hotel is located in a gated community, I sought advice on transportation to the airport. Paulo informed me that calling an Uber was not possible due to the community's rules and offered the hotel's transfer service for a steep price of 250 reales. I ended up getting an uber for less than 70 reales. In conclusion, the hotel didn't meet our expectations. It's not worth a 5-star rating. For a better experience, consider other options.

Nos encantó el hotel está súper bien ubicado , la atención fue de primera, todos fueron muy amables, la limpieza de la habitación fabulosa siempre nos dejaban detalles ….

La ubicación del hotel es inmejorable y la amabilidad del personal excelente. Lo que pueden optimizar es aislar el ruido en las habitaciones, ya que se escucha todo lo que sucede en la calle, aún estando cerradas las ventanas.

Simplemente perfecto. El concierge TOP!

Simplemente perfecto. El concierge TOP!

This hotel fell short of expectations. It's not a 5-star venue but an old house with accessibility issues. Maintenance problems and limited staff availability left us dissatisfied. The location wasn't as convenient as advertised. Not recommended for short visits or couples. Issues Faced: Pushy Check-in: Manager Paulo tried to upsell a pricier room at check-in, which was uncomfortable. We were just eager to settle in our room. Room Concerns: Standard room lacked windows and garden view. Upgraded room had maintenance issues, noise, and inadequate insulation. Uncomfortable mattresses. Unreliable Breakfast: Daily delays in breakfast delivery. This was especially inconvenient on the day of our departure when I had informed them in advance of my early check-out time. The chef assured me there wouldn't be a problem, but when the morning arrived, there was no one available at the hotel when I needed to leave. Deceptive Practices: Another disappointing aspect of the hotel was the deceptive practices employed by the manager, Paulo. As the hotel is located in a gated community, I sought advice on transportation to the airport. Paulo informed me that calling an Uber was not possible due to the community's rules and offered the hotel's transfer service for a steep price of 250 reales. I ended up getting an uber for less than 70 reales. In conclusion, the hotel didn't meet our expectations. It's not worth a 5-star rating. For a better experience, consider other options.

Nos encantó el hotel está súper bien ubicado , la atención fue de primera, todos fueron muy amables, la limpieza de la habitación fabulosa siempre nos dejaban detalles ….

Es un hotel viejo, el drenaje no es el mejor, los baños tienen un olor desagradable todo el tiempo. Deficiente servicio de sillas y sombrillas de playa. No dan botellas de agua de cortesía. El menú del desayuno está muy básico pero aceptable. El servicio de recepción es muy bueno, el personal amable

La ubicación del hotel es inmejorable y la amabilidad del personal excelente. Lo que pueden optimizar es aislar el ruido en las habitaciones, ya que se escucha todo lo que sucede en la calle, aún estando cerradas las ventanas.

Es un excelente departamento, muy lindo, moderno y con una vista al mar espectacular, está muy bien equipada además de tener una muy buena ubicación, justo frente a Copacabana. El personal es muy amable, nos dejaron dejar las maletas incluso antes de la hora de nuestro check in. Todo estaba muy lindo, cada habitación, el baño, la sala, incluso la alberca era increíble. Muy bueno en todos los aspectos.

Simplemente perfecto. El concierge TOP!

This hotel fell short of expectations. It's not a 5-star venue but an old house with accessibility issues. Maintenance problems and limited staff availability left us dissatisfied. The location wasn't as convenient as advertised. Not recommended for short visits or couples. Issues Faced: Pushy Check-in: Manager Paulo tried to upsell a pricier room at check-in, which was uncomfortable. We were just eager to settle in our room. Room Concerns: Standard room lacked windows and garden view. Upgraded room had maintenance issues, noise, and inadequate insulation. Uncomfortable mattresses. Unreliable Breakfast: Daily delays in breakfast delivery. This was especially inconvenient on the day of our departure when I had informed them in advance of my early check-out time. The chef assured me there wouldn't be a problem, but when the morning arrived, there was no one available at the hotel when I needed to leave. Deceptive Practices: Another disappointing aspect of the hotel was the deceptive practices employed by the manager, Paulo. As the hotel is located in a gated community, I sought advice on transportation to the airport. Paulo informed me that calling an Uber was not possible due to the community's rules and offered the hotel's transfer service for a steep price of 250 reales. I ended up getting an uber for less than 70 reales. In conclusion, the hotel didn't meet our expectations. It's not worth a 5-star rating. For a better experience, consider other options.