Hoteles de 4 estrellas en Mazatenango

"Realmente me atendieron muy bien, iniciando con el personal desde que llegué y la habitación estaba muy bien, la comida todo en general y quedé muy satisfecha por lo cual cuando tenga que regresar a Xela volveré a estar en el hotel. Continúen con el buen servicio "

"I came to Sarnai hoping for a peaceful and restorative stay, but unfortunately the experience did not match what was advertised. The biggest issue was the misrepresentation of the environment. The photos online show a serene natural setting with nature views, but in reality the entire complex is currently a large construction site. There was constant drilling, hammering, and workers walking directly outside my room from morning until late afternoon. This was not “minimal noise” as the hotel told me before arrival — it was heavy construction that made it impossible to rest or spend time in the room. I also booked a more expensive unit specifically for a partial lake view, but the only view from my casita was a building under construction. No lake view at all. Although the hotel emailed a construction notice after I had already booked, I was reassured that the disturbance would be small and there was no heavy machinery. This did not reflect the reality on-site. It’s also important to note that the entire area is being developed into multiple new houses/apartments, which will significantly reduce privacy and natural space in the near future. The current images online do not reflect this ongoing transformation. The staff were polite, but the conditions are simply not what is presented online. If you are looking for peace, nature, or privacy, I recommend checking carefully before booking, as the construction significantly affects the overall experience."