6/10 Aceptable
Valentina C.
2 sep. 2024
Le gustó: Limpieza
Property was great. Management company awful.
The property itself was wonderful. Great location, gorgeous house, tons of wildlife around. We loved sitting on the deck and looking at the views and paddling in the water. Only negative is the property is hard to find and the sign is barely visible. The management company for this property is pretty awful though. Pre-arrival, I had some questions and each time, they took several days to answer. We had no idea if early check in would be available until noon on the day of arrival. On our way there (which was already after check in time), I got a call from a local employee telling me that the hot tub needed to be refilled and wouldn’t be available that night. Also, the septic tank alarm was going off, but they reset it and it shouldn’t be an issue. For the inconvenience I was told they would give me a $50 credit. Several days into our stay, we went to throw out trash and found that non of the trash bins were emptied so we had nowhere to throw things away. It took almost all day of texting with the property management to get someone to come and empty them. Also, at one point I had a question about the fire pit on property and they kept telling me it wasn’t part of the property, even though I was staring straight at it and it was in the pictures on the listing. Now it’s been almost a month since we left the property and still no credit. I’ve spent days going back and forth with the management company again asking about the credit. Still nothing.
Valentina C.
Se hospedó 7 noches en julio de 2024