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Opiniones de Residence Inn Amarillo by Marriott

3 out of 5
Residence Inn Amarillo by Marriott
6700 Interstate 40 West, Amarillo, TX

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 134 de 288 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 88 de 288 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 25 de 288 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 24 de 288 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 17 de 288 opiniones" "

8.2/10

Limpieza

8.6/10

Servicio y personal

7.4/10

Servicios

7.8/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Cliente verificado

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Estaba demasiado rústico no era como Los demás residence muy viejo
Se hospedó 1 noche en febrero de 2021
Respuesta de MattC, el 8 feb. 2021
Le queremos ofrecer una disculpa,Estamos esperando que seamos aprovado para la renovacion anual.Esperamos verlos muy pronto en un futuro.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
MUY BIEN, EXCELENTE ACTITUD DE SERVICIO DEL MANAGER O ENCARGADO CUANDO LLEGAMOS EL 30 DE MARZO A LAS 20.30 HRS. EL HOTEL MUY LIMPIO Y ORDENADO. FELICIDADES!

10/10 Excelente

Ronald G

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Booked a Studio, it was the best room ever. Roomy with everything you need. Would not hesitate to book again, esp for multiple nights.
Se hospedó 1 noche en abril de 2024

4/10 Malo

Christopher, Denver

No le gustó: Limpieza, servicios, condiciones de la propiedad
Ac did not work well in the room
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Muntasser, Lubbock

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay
Se hospedó 3 noches en marzo de 2024

8/10 Bueno

Juan

Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Ryan

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was very nice, easy access off I40 & plenty of parking. Was a little disappointed that the automatic front doors were not working so they had to be pushed open. Check in was easy & the room was clean & comfortable. Plenty of local restaurants to choose from & the free breakfast is a great touch for family's on the go.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Nicolet

Viaje familiar
Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en enero de 2024

2/10 Terrible

Sharon

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Disappointed
Bed uncomfortable. Bathroom old and didn’t drain. Toilet didn’t flush. The noise from outside kept us away. Rooms need updating and remodeling.
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Hunter

Le gustó: Servicio y personal
Smell out side and the hot tub is not full working
Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

Wayne

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff went above and beyond assisting us with our aging parent.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

David Mac

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just what we expect from Residence Inn
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Dorian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Don't let the clanky front doors deceive you. The hotel is actually quite nice. Rooms are large,
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Linda

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Great Suite hotel
Glad to find a hotel with 2 bedroom suites and a kitchen to cook in. Location is perfect off I-40. Pets allowed! Only complaint is the carpet needs to be replaced as there were several places where it was taped down to avoid tripping!!! Not safe!
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Christopher

Viaje con mascota, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Extremely friendly staff, very clean, recommend ashtray or cigarette butt disposal. Front entrance hard to locate. Read my previous review for more details.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Christopher

Viaje con mascota, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Checking in was great! Christy who checked our rowdy family, myself included, was very friendly, welcoming & even shared in our laughter. The Hotel was very clean & offered plenty of conveniences. Trying to find the main entrance to this Hotel is not so easy. Very small entrance door from the parking lot. Our room was very clean both bedrooms had bathrooms that were stocked well. The pullout bed was not very comfortable. There was plenty of room for all 7 of us while visiting and slept 4 of us well. There should be some type of ashtray or cigarette disposal near the side entrance doors. The area around these doors are completely littered with cigarette butts everywhere. Having a smoking section with a few chairs maybe a table and a disposal for butts would make things a lot nicer. Otherwise great place.
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Della

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place ask for room cleaning
The hotel is convenient and the staff were very friendly. The room was spacious. My only complaint was that they do not automatically clean your room - you have to request that they clean it. We did not know and expected the room to be cleaned. Just know to ask that your room be cleaned if you stay more than one night.
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
The bed was great. But the carpet had stains and was toren.
Se hospedó 1 noche en agosto de 2023

4/10 Malo

Lisa

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023

2/10 Terrible

Sean

No le gustó: Servicio y personal y condiciones de la propiedad
The staff are never at the desk. Keys must be reprogrammed multiple times per day. The 2 room suite had 1 small air conditioner that could not even cool down the bedroom. The kitchen/sitting room was about 100 degrees, the bedroom about 85 (with the small A/C running non-stop for 3 days. The cleaning staff were always friendly. The hotel should be embarrassed to have their name associated with this property. The fact that Residence Inn approves of this, shows their lack of concern for the clients. Should have been knocked down and replaced years ago.
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Shannon

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Love that it was a two bedroom and two bathrooms
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Ashtien

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Frank

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Rigoberto

Se hospedó 1 noche en junio de 2023

4/10 Malo

Mandy

Viaje de negocios, Viaje familiar
No le gustó: Condiciones de la propiedad
I stayed here several years ago with my husband and five kids and it was very clean and nice. We stayed here again because of that last experience, plus it’s one of few places with accommodations for large families. That said, I was very disappointed. The ac did not work. Staff knew, evidenced by the two boxed fans left for us. The fan in one of the bathrooms did not work. The desk was broken and made to look like it wasn’t. There were several other little things that all piled up to the realization this place is desperate for some attention and updates. We were able to stay in the room but if another hotel had a two room suite available I would have taken it.
Se hospedó 3 noches en junio de 2023

8/10 Bueno

Linda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Helpful staff Justine a winner!
Driving all day from Austin, we were ready for a stop. Residence Inn was easily accessible, near restaurants and good reviews. Our suite of 2 bedrooms, kitchen and living area was perfect for 3 adults and a german shepherd dog. Only issue was AC wasn't functioning properly. Called for service and Justine came immediately to check on the unit and offered alternative to move to 2 separate rooms if the AC didn't kick on. We decided not to move and Justine provided 2 portable fans. The fans helped along with open windows ; thankful it was cool outside! With fans circulating air, it became comfortable for the night. Next morning, manager on duty offered apologies and took off the pet fee ($50) for the AC issue...NICE!
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Regina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was nice. Had some dents in the fridge and one shower was missing handle
Se hospedó 1 noche en mayo de 2023

4/10 Malo

Michael

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Pool and hot tub were not working. Side doors could not read room cards. Iverall, hotel not very clean.
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

MITSUHIRO, West Lafayette

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Shane

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
The staff was amazing! The best customer service experience from a hotel that my family experience in a long time. The manager Christy was great. My son left his IPad in the hotel room and they kept for him until we could pick it up. Definitely will return to this hotel when we come back to Amarillo.
Se hospedó 1 noche en marzo de 2023

4/10 Malo

Sandra

Viaje en pareja, Viaje con mascota
No le gustó: Limpieza, servicios, condiciones de la propiedad
Would not recommend. This hotel is worn out, lots of furniture broken or had gauges. Shower was so old and disgusting I chose to forego a shower. Some dishes in the cupboard had food remnants. This was a pit stop for one night, but this hotel should not be associated with the Marriott brand.
Se hospedó 1 noche en marzo de 2023

6/10 Aceptable

Chris

Le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Rhonda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place to stay
Se hospedó 1 noche en marzo de 2023

2/10 Terrible

Michael

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room (shower/tub) was extremely dirty with rusty tiles and ring around the tub. There was unrecognized stains on the bed covers, the sink was dirty and the couch had obvious spots and stain’s looked extremely worn down. The towels smelled of cigarette smoke. The outside door to the hotel was broken allowed outsiders to enter without a hotel key. Horrible place!!!
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Cynthia

Se hospedó 1 noche en enero de 2023

10/10 Excelente

Robin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fireplace is awesome
Loved this place. Perfect for a small family vacation!
Se hospedó 2 noches en diciembre de 2022

10/10 Excelente

Cynthia

Se hospedó 1 noche en diciembre de 2022

8/10 Bueno

Gloria

Se hospedó 1 noche en diciembre de 2022

4/10 Malo

Steve

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal y condiciones de la propiedad
I was given a key that did not unlock my assigned room. After notifying the front desk, I was given a key that worked. The key unlocked an occupied room. I was given a new room with a chirping fire detector and a pilot light that would not go out in the fireplace.
Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Thomas

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
It was good stay
Se hospedó 2 noches en noviembre de 2022

8/10 Bueno

Jubel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Only com
Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

Roy

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Quiet stay.
Hotel was in a good location. Furniture needs updating. Drawers in rooms had broken drawers. Latch in our room coming off. Missing screws and loose. Hotel was quiet.
Se hospedó 2 noches en septiembre de 2022

8/10 Bueno

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable room and bed, very clean and well-kept.
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Erica

Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Jennifer, Las Vegas

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and the staff were friendly and accommodating with our needs of traveling with multiple pets. Stayed in room with two bedrooms. Nice a roomy.
Se hospedó 1 noche en julio de 2022

6/10 Aceptable

Mark, Walls

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Convenient to shopping, restaurants. Luggage Cart falling apart, broken hottub, broken ice machine, toilet needs to be reseated, shelves at sink falling off wall, worn out carpet/flooring. Hotel not being properly maintained. Not worth the price!
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Kebra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great for family and pets
Love staying here. It’s not the fanciest hotel, but it’s perfect for a small family and those traveling with pets. Stayed here before and will definitely choose this location again.
Se hospedó 1 noche en julio de 2022

2/10 Terrible

Zallee

No le gustó: Servicios y condiciones de la propiedad
Se hospedó 1 noche en junio de 2022

10/10 Excelente

Jeffrey

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The price was great. Two bedroom two bathroom was perfect. Staff was very friendly. Breakfast was on the weak side. Building is older but very clean. Beds were comfortable.
Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Linda Doreen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean and comfortable!
Wonderful! Think we have found our new favorite!
Se hospedó 1 noche en mayo de 2022