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Opiniones de Sonesta ES Suites Atlanta Kennesaw Town Center

3 out of 5
Sonesta ES Suites Atlanta Kennesaw Town Center
3443 Busbee Drive NW, Kennesaw, GA

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 427 de 726 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 187 de 726 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 52 de 726 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 33 de 726 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 27 de 726 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Rosney

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente, he pasado casi un mes viajando y hasta ahora esté hotel ha sido el más completo en todos los sentidos, incluso la habitación tiene una cocina completa ya así y todo bien dan desayuno gratis todos los días, limpieza impecable, En general excelente.
Se hospedó 7 noches en julio de 2021
Respuesta de General Manager, el 6 ago. 2021
Thank you for your feedback and we hope you stay with us in the future!

10/10 Excelente

Iris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2019

10/10 Excelente

Chelsee

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful polite staff!
Se hospedó 2 noches en mayo de 2024
Respuesta de Mel R., el 10 may. 2024
Thank you for staying with us and for your kind words. We hope to see you soon.

6/10 Aceptable

Jessie

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
I was not pleased that the pool was not open until memorial day. If this info was on their website ...I wouldn't have stayed there.
Se hospedó 2 noches en mayo de 2024
Respuesta de Mel R., el 9 may. 2024
Thank you for your Feedback.

8/10 Bueno

Mary

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I My bed sheet and towel had a stains. Wear and tear visible in the building structure. Breakfast food could be better.
Se hospedó 5 noches en mayo de 2024
Respuesta de Mel R., el 9 may. 2024
Thank you for your feedback.

8/10 Bueno

Marina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ben at the reception was very nice and helpful. So that everyone knows. Parking is $6 per night. The breakfasts are good, the rooms are spacious and clean.
Se hospedó 2 noches en abril de 2024
Respuesta de Gimena T., el 2 may. 2024
Dear Guest, thank you for your message. We are happy you enjoyed your stay! Based on your feedback during arrival, we have refunded the parking fee. This time it was on us! We hope to see you again soon!

10/10 Excelente

Tavoris

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Peaceful
Se hospedó 4 noches en abril de 2024
Respuesta de Mel R., el 2 may. 2024
Thank you for staying with us and for your feedback.We hope to see you soon.

6/10 Aceptable

GAIL

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Mel R., el 30 abr. 2024
Thank you for your review and for staying with us.

8/10 Bueno

GAIL

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Mel R., el 30 abr. 2024
Thank you for your review and for staying with us.

10/10 Excelente

Shawna Margaret

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Jamandi , el 18 abr. 2024
Thank you for your feedback

10/10 Excelente

Yusmila, Katy

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy process and comfortable
Se hospedó 2 noches en abril de 2024
Respuesta de Mel. R, el 15 abr. 2024
Thank you for your review and for staying with us. We hope to see you soon.

10/10 Excelente

kristi lynette, Windsor Mill

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms were extremely spacious. Perfect for family. The breakfast was decent. Areas was clean inside and out. The courtyard was nice too. Would definitely stay here again
Se hospedó 3 noches en abril de 2024
Respuesta de Mel. R, el 15 abr. 2024
Thank you for your feedback and for staying with us. We hope to see you soon.

10/10 Excelente

Kristopher, Windsor Mill

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms were spacious and clean. Very happy I chose this location for our stay in Kennesaw
Se hospedó 1 noche en abril de 2024
Respuesta de Mel. R, el 15 abr. 2024
Thank you for your feedback and for staying with us. We hope to see you soon.

10/10 Excelente

Wendy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was very friendly and helpful through my lengthy on/off stay all month. Studios are roomy and clean. Only downfall is the water temperature in the rooms could be hotter. Tried to get baths since i was charged for having a bath tub, and couldbt utilize the tub cause the water wasn't hot enough to fill the tub. *DO NOT SPEND THE EXTRA FOR A ROOM WITH A BATH TUB* It would be nice to get reimbursement for a tub i couldn't use.
Se hospedó 1 noche en marzo de 2024
Respuesta de Gimena T., el 12 abr. 2024
Dear Guest, thank you for your feedback. We apologize for this issue, we will have our Engineering team correct this. We hope you stay with us again!

10/10 Excelente

Bill Van

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy parking many close places to walk to
Se hospedó 2 noches en abril de 2024
Respuesta de Mel R., el 9 abr. 2024
Thank you for your Feedback and for staying with us. We hope to see you soon.

10/10 Excelente

Stanley F.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean conveniently located
Se hospedó 2 noches en abril de 2024
Respuesta de Mel R., el 7 abr. 2024
Thank you for your feedback. We hope to see you soon.

10/10 Excelente

Wayne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great value for big suites.
Se hospedó 4 noches en marzo de 2024
Respuesta de Mel. R, el 7 abr. 2024
Thank you for your review. We hope to see you soon.

8/10 Bueno

Megan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean & convenient
Se hospedó 3 noches en marzo de 2024
Respuesta de Mel R., el 30 mar. 2024
Thank you for the feedback. We hope to see you soon.

10/10 Excelente

Wayne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good value compared to other hotels nearby. It's nothing too fancy, but nice suites, well fitted, and a short walk to fast food and convienece store
Se hospedó 1 noche en marzo de 2024
Respuesta de Mel R., el 30 mar. 2024
Thank you for the feedback. We hope to see you soon.

2/10 Terrible

Denise

No le gustó: Limpieza y servicio y personal
Melchi ridore is the one that will make customers hate this hotel. I stayed there and paid on time but he managed to avoid me making new reservations and was even proud to tell me that any booking even from a third party will be cancelled. Very unprofessional person
Se hospedó 2 noches en marzo de 2024
Respuesta de Jamandi Jolomi, el 29 mar. 2024
Thank you for your feedback

10/10 Excelente

shereeta

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Breakfast
Se hospedó 2 noches en febrero de 2024
Respuesta de Gimena T., el 26 mar. 2024
Dear Guest, Thank you for taking the time to share your feedback. We hope to see you again!

4/10 Malo

Tierra

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza
I was never told about parking fee. I was charged $8 for parking. I only found out about the parking fee after I inquired of why the deductions from my deposit I was aware of the $15 for late checkout was told parking was $6 and I was charged $8. I don't recommend this property especially for cleanliness tub was filthy had to be cleaned and wasn't even offered the option of moving to another room
Se hospedó 1 noche en marzo de 2024
Respuesta de Mel. R, el 25 mar. 2024
Hello, Thank you for your feedback. I do apologize for the dirty tub. The housekeeper was sent to clean the tub because we were sold out and unable to transfer you to another room. To clarify, the parking is 6 and the Late checkout fee is 15 plus tax.

8/10 Bueno

Marilu

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very friendly staff. Hotel is in a convenient location. Definitely would return when visiting Kennesaw.
Se hospedó 2 noches en marzo de 2024
Respuesta de Gimena T., el 19 mar. 2024
Dear Guest, Thank you so much for your feedback. We are happy you enjoyed your stay and look forward to seeing you again!

10/10 Excelente

Stephanie

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The place was nice, quite and family friendly. The staff was nice.
Se hospedó 2 noches en marzo de 2024
Respuesta de Mel R., el 18 mar. 2024
Thank you for your feedback and kind words. Hope to see you soon.

10/10 Excelente

Charisse

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy exit and entry.
Se hospedó 2 noches en marzo de 2024
Respuesta de Gimena T., el 18 mar. 2024
Dear Guest, thank you for your feedback. We are happy to see that you enjoyed your stay with us. We look forward to seeing you again soon!

10/10 Excelente

Louis

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
The property does have some issues but the staff was very attentive and addressed all issues in a timely manner
Se hospedó 5 noches en marzo de 2024
Respuesta de Mel R., el 17 mar. 2024
Thank you for the feedback. We hope to see you soon.

8/10 Bueno

Roy

I was put beside the basketball area , and it wasn’t very nice sense I asked for a quiet room
Se hospedó 3 noches en febrero de 2024
Respuesta de Mel. R, el 13 mar. 2024
I sincerely apologize for any inconvenience caused by the placement of your room. We understand the disturbance this may have caused. Thank you for your understanding and feedback.

10/10 Excelente

Mecca

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was spacious. Staff was friendly and accommodating. I would stay again if I am in the area.
Se hospedó 1 noche en febrero de 2024
Respuesta de Mel R., el 9 mar. 2024
Thank you for the feedback and kind words.

2/10 Terrible

Matilda

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Gimena T., el 8 mar. 2024
Dear guest, Thank you for your feedback.

8/10 Bueno

Zachary

Se hospedó 3 noches en febrero de 2024
Respuesta de Gimena T., el 22 mar. 2024
Dear Guest, thank you for taking the time to provide us with your feedback. We are glad you enjoyed your stay and hope to see you again soon!

6/10 Aceptable

Janice

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 2 noches en febrero de 2024
Respuesta de Jamandi, el 26 feb. 2024
Thank you for your feedback!

8/10 Bueno

Jennifer, Green Bay

Viaje en pareja
Le gustó: Servicios
Happy kitchen and full breakfast. Hotel price was pretty competitive for all of these options.
Se hospedó 1 noche en febrero de 2024
Respuesta de Jamandi Jolomi, el 23 feb. 2024
Thank you for your feedback

10/10 Excelente

Annette

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property with great amenities!
Se hospedó 1 noche en febrero de 2024
Respuesta de Mel R., el 20 feb. 2024
Thank you for your feedback! We are delighted that you enjoyed your stay. We hope to see you again.

10/10 Excelente

Christina

Great stay
Se hospedó 1 noche en febrero de 2024
Respuesta de Mel. R, el 19 feb. 2024
Thank you for your review. We are happy that you enjoyed your stay. Hope to see you soon.

2/10 Terrible

Jamie

Viaje en pareja
Le gustó: Condiciones de la propiedad
Our toilet was broken, we had to call the front desk 4 times to fix it. They finally moved us to a different room on our last nite. Our first couple nights we had no functional toilet
Se hospedó 3 noches en febrero de 2024
Respuesta de Jamandi , el 15 feb. 2024
thank you for your feedback

4/10 Malo

John

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We booked king room with pull out bed, NO bedding was provided, we had to get from front desk. NO ice machines available. We got up early morning to leave at 7:00AM, NO hairdryer in room. Went to front desk, NO housekeeping available until 9:00AM.
Se hospedó 1 noche en febrero de 2024
Respuesta de Gimena T., el 9 feb. 2024
Dear Guest, thank you for your feedback. We apologize that your stay was not up your expectations. We have ice makers in the kitchens rather than ice machine. Your reservation was for one night, housekeeping would have not been offered, unless you needed something additional. We apologize for not having the bedding/hair dryer in the room, but we are glad you were able to receive it from the Front Desk.

10/10 Excelente

Todd

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable and roomy. We will be back!
Se hospedó 1 noche en febrero de 2024
Respuesta de Mel. R, el 7 feb. 2024
Thank you so much for your feedback! We hope to see you soon.

10/10 Excelente

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 5 noches en enero de 2024
Respuesta de Mel. R, el 7 feb. 2024
Thank you so much for your feedback! We hope to see you soon.

6/10 Aceptable

Glenn

Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
Great location... just ok hotel.
Se hospedó 3 noches en febrero de 2024
Respuesta de Jamandi , el 6 feb. 2024
Thank you for your feedback.

10/10 Excelente

Antwan Milton

Good service
Se hospedó 3 noches en febrero de 2024
Respuesta de Mel R., el 6 feb. 2024
Thank you for your feedback and Thank you for staying with us.

10/10 Excelente

Shihee k

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Mel. R, el 7 feb. 2024
Thank you so much for your feedback! We hope to see you soon.

10/10 Excelente

twaneka

Se hospedó 7 noches en enero de 2024
Respuesta de Mel R., el 20 mar. 2024
Thank you for your review. We hope to see you soon.

2/10 Terrible

April

No le gustó: Servicio y personal
Not as pictured. Not enough beds for my family
Se hospedó 1 noche en febrero de 2024
Respuesta de Mel R., el 4 feb. 2024
We sincerely apologize for this inconvenience, as listed on our website our largest room is our 2 bedroom suite, which features 2 king-sized beds, and a pull-out sofa bed.

6/10 Aceptable

Tanisha

Viaje con mascota, Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza
its a nice place to stay but the only thing i dislike is that they don't clean the rooms everyday only if you staying seven days straight...
Se hospedó 5 noches en enero de 2024
Respuesta de Jamandi, el 2 feb. 2024
Thank you for your Feedback!.

2/10 Terrible

Raymond

Staff need to have compassion towards guests.
Se hospedó 2 noches en enero de 2024
Respuesta de Jamandi, el 2 feb. 2024
Thank you for your Feedback!.

10/10 Excelente

Kelley

Se hospedó 1 noche en enero de 2024
Respuesta de Gimena T., el 31 ene. 2024
Dear Guest, thank you for your feedback. We are happy you enjoyed your stay!

8/10 Bueno

Lesly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Gimena T., el 31 ene. 2024
Dear Guest, thank you for your feedback. We are happy you enjoyed your stay!

8/10 Bueno

Sharon

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
The location and suite was very good. Close to things we wanted to do. The breakfast was sub-par and the front desk service (on the checkout day) was NOT very pleasant or helpful!
Se hospedó 1 noche en enero de 2024
Respuesta de Gimena T., el 29 ene. 2024
Dear Guest, We apologize for this experience. We will review this with the team to gather more details and as a training opportunity to improve. We hope to see you again in the future!

4/10 Malo

Kaitlin

Viaje en pareja
No le gustó: Servicios
It was an “okay” stay. The rooms look nothing like the website and the “cleaner” they use to clean stinks up the hallways. It smells like an old ladies perfume trying to cover up cigarette smoke. The shower tub in our room was so stopped up you were standing in ankle high water when you tried to shower, it was gross. Beds were lumpy. I am not a hotel snob by a long shot but this was pretty bad for the price we paid. It was motel 6 quality for a holiday Inn price. We won’t be back.
Se hospedó 2 noches en enero de 2024
Respuesta de Gimena T., el 29 ene. 2024
Dear Guest, we thank you for your feedback and we apologize for this. We will review this with the team, and we will correct the issues that you experienced. We hope to see you again in the future for a second chance!

10/10 Excelente

Nakasha

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Gimena T., el 30 ene. 2024
Dear Guest, thank you for staying with us and for providing your feedback! We are happy to see that you enjoyed your stay! We hope to see you again soon!