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Opiniones de Baymont by Wyndham Baldwin

2.5 out of 5
Baymont by Wyndham Baldwin
805 Energy Street, Baldwin, WI

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 183 de 450 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 143 de 450 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 63 de 450 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 39 de 450 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 22 de 450 opiniones" "

8.2/10

Limpieza

8.4/10

Servicio y personal

8.0/10

Servicios

8.0/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

yondel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien me encanto
Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Todo estuvo bien.
Se hospedó 1 noche en mayo de 2021
Respuesta de Sam, el 4 may. 2021
Querida muchas gracias Nosotras buscaremos palabras para verte de nuevo

10/10 Excelente

yondel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien me encanto
Se hospedó 1 noche en diciembre de 2020
Respuesta de Sam, el 18 ene. 2021
Dear Guest, Thank you for staying with us; we appreciate your business!

10/10 Excelente

Bridget

Le gustó: Servicio y personal
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Gary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very convenient.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel manager, el 28 abr. 2024
Dear Gary, we're glad to hear that our hotel was convenient for your needs. We appreciate your feedback and hope to welcome you back in the future! Sincerely,

6/10 Aceptable

Mohannad

Viaje de negocios
Le gustó: Servicios
No le gustó: Servicio y personal
Staff was never around. Room was dirty and wasn't cleaned properly. Breakfast was very limited and wasn't refilled frequently. Would not recommend this hotel to anyone.
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel manager, el 25 abr. 2024
Dear Mohannad, we're truly sorry to hear about the cleanliness issues you encountered in your room. This is not the experience we aim to provide, and we apologize for any inconvenience. Your feedback will be shared with our housekeeping team to ensure such issues are addressed and do not happen again in the future. Sincerely,

8/10 Bueno

jennifer

Se hospedó 1 noche en abril de 2024
Respuesta de Hotel manager, el 28 abr. 2024
Dear Jennifer, thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely,

10/10 Excelente

Ellien

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet hotel, not bad service.
Se hospedó 1 noche en marzo de 2024
Respuesta de Nil, el 4 abr. 2024
Dear Ellien, Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that you had an awesome guest service experience. We appreciate your positive feedback and look forward to providing you with excellent service on your next visit! Safe travels! Sincerely, Hotel Manager

8/10 Bueno

Darcy

Viaje familiar
We were pleasantly surprised with the decor and cleanliness of the room, pool area, front desk and breakfast area. The cost was very reasonable. Would definitely recommend this motel!
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel manager, el 30 mar. 2024
Dear Darcy, We're pleased to hear that your stay was clean and comfortable, providing you with just what you needed. Your comfort and satisfaction are important to us, and we appreciate your feedback. If you ever find yourself in the area again, we'd be happy to welcome you back. Thank you for choosing to stay with us!

10/10 Excelente

Wesley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Continental breakfast wasn’t the best bread was old and dried out donuts were dried out and old.juice. Machine didn’t work and it was empty.
Se hospedó 1 noche en marzo de 2024
Respuesta de Nil, el 26 mar. 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Malo

Marilyn

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff very unfriendly, pool area not good, breakfast from 6-9 nor ready until 7, won’t stay again
Se hospedó 1 noche en marzo de 2024
Respuesta de nil, el 25 mar. 2024
Dear Marilyn, We're deeply sorry to hear about your negative experience with our staff. Providing exceptional service is a priority, and we'll address this issue to ensure it doesn't happen again. Your feedback is valuable, and we appreciate you bringing this to our attention. Sincerely, Hotel Manager

8/10 Bueno

Joanne

Viaje de negocios
Le gustó: Limpieza y servicio y personal
It was clean old and in need of some attention but it was quiet for being so close to the hiway
Se hospedó 1 noche en marzo de 2024
Respuesta de manager, el 22 mar. 2024
Dear Joanne, thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely,

8/10 Bueno

Brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Nil, el 13 mar. 2024
Dear Brian, Thank you for the perfect 5 out of 4 rating! We're delighted to hear that you found our hotel to be of great value. Your satisfaction is important to us, and we appreciate your positive feedback. We hope to have the opportunity to welcome you back again soon for another fantastic stay! Sincerely, Hotel Manager

10/10 Excelente

Rachel

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Exceptionally clean and so quiet!! Comfortable bed plus peaceful surroundings made for a great sleep! I will definitely stay at this property again in the future, the staff was incredibly courteous and knowledgeable about the area, their kindness and commitment to providing guests with a pleasant experience deserves recognition! Kudos!
Respuesta de Nil, el 11 feb. 2024
Dear Rachel, Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you found our hotel to be of great value. Your satisfaction is important to us, and we appreciate your positive feedback. We hope to have the opportunity to welcome you back again soon for another fantastic stay! Sincerely, Hotel Manager

8/10 Bueno

Noel

Le gustó: Limpieza
The
Se hospedó 4 noches en febrero de 2024
Respuesta de Nil, el 11 feb. 2024
Dear Noel, Thank you for the perfect 5 out of 4 rating! We're delighted to hear that you found our hotel to be of great value. Your satisfaction is important to us, and we appreciate your positive feedback. We hope to have the opportunity to welcome you back again soon for another fantastic stay! Sincerely, Hotel Manager

2/10 Terrible

Melissa

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager , el 4 feb. 2024
Dear Melissa,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

6/10 Aceptable

Kenneth

Viaje de negocios
It was okay. Breakfast was a little lacking as none of the juice worked
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 31 ene. 2024
Dear Kenneth,Thank you for your feedback. We apologize for the inconvenience with the juice during breakfast. Your comments will be shared with our team to ensure improvements in our offerings. We appreciate your understanding and hope to have the opportunity to provide a better experience on your next visit.Sincerely, Hotel Manager

10/10 Excelente

Steven

Great value
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager , el 29 ene. 2024
Dear Steven,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you found our hotel to be of great value. Your satisfaction is important to us, and we appreciate your positive feedback. We hope to have the opportunity to welcome you back again soon for another fantastic stay!Sincerely, Hotel Manager

8/10 Bueno

Micah

Viaje de negocios
Se hospedó 3 noches en enero de 2024
Respuesta de Hotel Manager, el 28 ene. 2024
Dear Micah,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Fair for price
Hotel was in good condition. Had a very strange odor come Sunday morning. Almost like urine throughout the halls. Most likely a cleaning product. The staff were friendly. Seemed to be multiple families living and working on site. A bit awkward as everytime you walked through the lobby, it appeared as though we were walking through their living space. Same with the breakfast area. Make sure to ask for extra everything. For a booking with 4 adults, we got one coffee pouch, 2 cups not wrapped in any platic and three towels. Tv remote didnt work, neither did outlets in bathroom. Breakfast seemed to be food that was several days old. However, for the price we paid, got our moneys worth.
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Manager , el 15 ene. 2024
Dear Guest,Thank you for sharing your experience. We're pleased to hear that you found the hotel in good condition and the staff friendly. However, we apologize for the strange odor and inconveniences you encountered. Your feedback is valuable, and we'll address these issues to improve our services. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

4/10 Malo

Michael D

Viaje familiar con niños
No le gustó: Servicio y personal y servicios
I unfortunately didn't check google before reserving this room. The comments about odors are accurate. I searched for and booked a room for 2 adults and 3 children. After we checked in I found only 2 beds with no couch or pull out. I asked the manager who told me he'd never heard of that and said the kids can all 3 share a bed. I pointed out that I reserved a room with 5 sleeping spaces and he offered a rollaway for an upcharge. I thwn contacted Expedia and he told them they only have 4 person rooms. The manager replied to my negative google review but never offered to fix the problem. The room was clean-ish but the bathroom grout was disgusting.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager , el 14 ene. 2024
Dear Michael D,We apologize for the inconvenience and disappointment you experienced during your stay. It's concerning to hear about the discrepancy in the room accommodations and the manager's response. Your feedback is crucial, and we will address these concerns to ensure a more accurate representation of our room offerings and better communication with guests. We hope to have the opportunity to make amends and provide a more positive experience in the future.Sincerely, Hotel Manager

4/10 Malo

Jean

Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Manager, el 23 ene. 2024
Dear Jean,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

10/10 Excelente

Timothy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everyone was great and the ease of booking was amazing.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager , el 1 ene. 2024
Dear Timothy,Thank you for the perfect 10 out of 10 rating! We're thrilled to hear that everyone was great and that you found the booking process easy. We appreciate your positive feedback and look forward to providing you with another amazing experience in the future!Sincerely, Hotel Manager

10/10 Excelente

Jenna

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a lovely stay at this property. The owner was very nice and the accommodations were clean and in good condition. Would highly recommend to anyone passing through the area.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager , el 28 dic. 2023
Dear Jenna,Thank you for the perfect 5/5 rating! We're delighted to hear that you had a lovely stay at our property and that the owner was very nice. It's great that you found the accommodations clean and in good condition. We appreciate your kind recommendation to anyone passing through the area. Your positive feedback is valued, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excelente

karrie

Le gustó: Servicio y personal y condiciones de la propiedad
Awesome guest service!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager , el 17 dic. 2023
Dear Karrie,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that you had an awesome guest service experience. We appreciate your positive feedback and look forward to providing you with excellent service on your next visit! Safe travels!Sincerely, Hotel Manager

6/10 Aceptable

Micah

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Not the worst but not great
Strange smelling, service was lacking
Se hospedó 3 noches en noviembre de 2023
Respuesta de Hotel Manager, el 16 dic. 2023
Dear Micah,We apologize that your experience did not meet your expectations. We take guest feedback seriously, and we regret any shortcomings in the service and the unusual odor you encountered. Your comments will be shared with our team for immediate improvement. If you have additional details or suggestions, please feel free to share them directly with us. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excelente

Jessie

Le gustó: Servicio y personal
Very accommodating staff!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Manager , el 11 dic. 2023
Dear Jessie,Thank you for the perfect 10/10 rating! We're thrilled to hear that you found our staff to be very accommodating. We appreciate your positive feedback and look forward to providing you with excellent service on your future visits!Sincerely, Hotel Manager

6/10 Aceptable

Karen

Viaje familiar con niños
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
When entering the dining area for breakfast the worker in charge of breakfast area was standing inf the middle of the dining area glued to his phone. All of the breakfast options were rewarmed options from the day before. We thought we would have a bagela and when we searched for the cream cheese and butter, we found all of the individual packages of them were torn open inside of the containers they were being stored in. When we let the breakfast attendant know about it he couldn't even look up from his phone to acknowledge us. When we decided on a cup of coffee thinking it would be an ok option, that turned out to have a burnt taste to it. Our bathroom sink and shower had mold in them. We also placed a do not disturb sign on our door for the day and when we came back we found that house keeping had entered our room anyways.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Manager , el 11 dic. 2023
Dear Karen,We sincerely apologize for the disappointing experience you had with our breakfast service and the cleanliness of your room. Your feedback is deeply concerning, and we are actively addressing these issues to ensure they are not repeated. Our team is committed to delivering a high standard of service, and we appreciate you bringing these matters to our attention. We understand your frustration, and we hope you consider giving us another opportunity to provide you with a more positive experience in the future.Sincerely, Hotel Manager

10/10 Excelente

michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bed was super comfy. Staff friendly. Clean room; neat as a pin
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Manager , el 5 dic. 2023
Dear Michael,Thank you for the perfect score! We're thrilled to hear that you had a comfortable stay with a super comfy bed, encountered friendly staff, and found your room clean and neat. Your positive feedback is appreciated, and we look forward to providing you with another excellent experience in the future!Sincerely, Hotel Manager

8/10 Bueno

Kristin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 5 dic. 2023
Dear Kristin,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

8/10 Bueno

Shane

Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 20 dic. 2023
Dear Shane,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

8/10 Bueno

Brock

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Was convenient for where I needed to stay
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager , el 30 nov. 2023
Dear Brock,We're glad to hear that our hotel was convenient for your needs. We appreciate your feedback and hope to welcome you back in the future!Sincerely, Hotel Manager

10/10 Excelente

Richard

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
N/a
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 29 nov. 2023
Dear Richard,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excelente

greg

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager , el 21 nov. 2023
Dear Greg,It is a great delight to see 10/10-star feedback.I hope that you had a marvelous and awesome stay.Our team is very overwhelmed by the rating.It is a privilege to host guests like you.I await your next visit.Sincerely, Hotel Manager

2/10 Terrible

Bonnie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nothing I will not be staying there again.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Manager , el 13 nov. 2023
Dear Bonnie,We're sorry to hear that your experience did not meet your expectations. If there are specific concerns or issues you'd like to share that led to your decision, we value your feedback and would appreciate any details you can provide. We strive to improve and ensure our guests have a positive experience. We appreciate your input.Sincerely, Hotel Manager

8/10 Bueno

Rita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 5 nov. 2023
Dear Rita, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

8/10 Bueno

Jean

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Not a complaint per se, but may like to consider an additional waffle maker.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 5 nov. 2023
Dear Jean,Thank you for your feedback and the suggestion for an additional waffle maker. We appreciate your input, and we'll consider it for potential improvements. We aim to enhance our guests' experience.Sincerely, Hotel Manager

8/10 Bueno

Teresa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 31 oct. 2023
Dear Teresa,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 Excelente

Harriett

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Hotel Manager, el 29 oct. 2023
Dear Harriett,Thanks for choosing our hotel for your stay and the 5 stars you have given us based on our experience. I hope you had a wonderful experience with us. Please visit us again.Sincerely,Hotel Manager

6/10 Aceptable

Noble

Viaje familiar con niños
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Room was filthy, food items from previous guests on the carpet and under the bed rim.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 25 oct. 2023
Dear Noble,We're truly sorry to hear about the cleanliness issues you encountered in your room. This is not the experience we aim to provide, and we apologize for any inconvenience. Your feedback will be shared with our housekeeping team to ensure such issues are addressed and do not happen again in the future.Sincerely, Hotel Manager

10/10 Excelente

Efrain

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Hotel Manager, el 24 oct. 2023
Dear Efrain,It is delightful to see 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

6/10 Aceptable

Zachary

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Convenient location in and around Baldwin
Hotel was conveniently located. Check in and out was easy and fast. Rooms were simple and the beds were comfortable.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Manager, el 23 oct. 2023
Dear Zachary,We're glad to know that you found our hotel conveniently located for your needs and that your check-in and check-out processes were smooth and efficient. It's also great to hear that you found the rooms simple and the beds comfortable. We appreciate your feedback and hope to welcome you back if you're in the Baldwin area again. If you have any further comments or suggestions, please feel free to share them with us. Your input is important to us.Sincerely, Hotel Manager

8/10 Bueno

Mary

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable stay, quiet location
Comfortable stay, quiet location. Cleanliness adequate. Breakfast fine, utilitarian setup.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Manager, el 15 oct. 2023
Dear Mary,Thank you for your review of your stay at our hotel. We appreciate your feedback and are glad to hear that you found your stay comfortable and the location quiet. We also take note of your comments on cleanliness and will use them to improve our standards. We're pleased that you found the breakfast to be satisfactory. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excelente

Michael

Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 30 oct. 2023
Dear Michael,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

6/10 Aceptable

Amy

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Manager, el 10 oct. 2023
Dear Amy,Thanks for your visit to our hotel, and I'm disappointed to see a 6-star rating. Please tell us more about your stay and if we missed anything in terms of hospitality. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

4/10 Malo

Caleb

No le gustó: Limpieza y condiciones de la propiedad
The room cleanliness left much to be desired.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Manager, el 9 oct. 2023
Dear Caleb,We apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is a top priority, and we're sorry that we fell short in this regard. Your feedback is valuable, and we will address this matter with our housekeeping team to ensure improvements. Thank you for bringing this to our attention, and we hope to provide you with a better experience on your next visit.Sincerely, Hotel Manager

6/10 Aceptable

Deborah

Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 10 oct. 2023
Dear Deborah,I thank you for your stay, and I was disappointed to see the 6-star rating. From an improvement point of view, we look for specific experience sharing. You will have a better experience next time. Sincerely, Hotel Manager

4/10 Malo

Bethany

Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 9 oct. 2023
Dear Bethany,I am disappointed to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will write to us in detail about where we went wrong so we can rectify the issues and gain a 10-star rating.Sincerely, Hotel Manager

6/10 Aceptable

Carol

Le gustó: Condiciones de la propiedad
It was a very nice building but our room could’ve been cleaner. I had to clean something sticky off of the desk. Then there was a Vaseline type substance on the faucet in the tub that I had to clean off.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 7 oct. 2023
Dear Carol,Thank you for taking the time to share your feedback. We're pleased to hear that you found the building to be nice. However, we apologize for the cleanliness issues you encountered in your room. This does not meet our standards, and we appreciate you bringing it to our attention. We will address this with our housekeeping team to ensure such issues are not repeated in the future. Your feedback helps us improve, and we hope to provide a more pristine experience on your next visit.Sincerely, Hotel Manager

10/10 Excelente

Danna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything went smoothly. Fast checkin. Friendly workers.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 2 oct. 2023
Dear Danna,Thank you for your excellent rating and positive feedback! We're delighted to hear that your check-in process was efficient and that you found our staff to be friendly. We strive to provide our guests with a seamless and enjoyable experience. We hope to welcome you back to our hotel in the future for another smooth and pleasant stay.Sincerely, Hotel Manager