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Opiniones de Grand Royale Apartment Complex & Spa

3.5 out of 5
Grand Royale Apartment Complex & Spa
3 Todorini Ochi Str, Bansko

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 18 de 33 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 9 de 33 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 3 de 33 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 3 de 33 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 0 de 33 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

9.2/10

Servicios

8.4/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

miguel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nos gustó muchisimo. Volveriamos sin duda.
La relación calidad-precio inmejorable. La cocina del apartamento no la utilizamos porque reservamos media-pensión. El desayuno y la cena estaba bastante bien y con variedad. La sauna, baño de vapor y piscina completamente gratuito. También había gimnasio aunque no lo usamos. Nos gustó también que aunque está cerca del centro, está algo apartado por lo que es muy tranquilo. El personal tanto del comedor como en la recepción encantadores.
Se hospedó 5 noches en julio de 2018

10/10 Excelente

Yiana

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a brilliant place for our anniversary trip, the staff were friendly, the apartment was clean and the breakfast in morning was lovely. (Scramble eggs were heavenly). My only note would be that the apartment wasn’t really soundproof as we could hear our neighbours both above and next to us walking around and talking quite loudly. We’re heavy sleepers so it’s wasn’t a problem for us, but it’s not quite ‘soundproof’ as the listing says. That’s the only fault in the whole experience. Besides that it was great!
Se hospedó 7 noches en febrero de 2024
Respuesta de Maria Todeva, el 28 feb. 2024
Dear Yiana,Thank you for being our guests and for your feedback.We are happy to know that you enjoyed your stay with us.It will be our pleasure to welcome you again in Grand Royale Apart Hotel and Spa.Kind regards,Maria Todevareservations department

10/10 Excelente

Vesna, Saddle Brook

Viaje familiar, Viaje familiar con niños
Everything was great. Would def go there again!
Se hospedó 2 noches en octubre de 2023
Respuesta de Zdravka Hadjieva, el 8 oct. 2023
Dear Vesna,Thank you for taking the time to post your feedback about Grand Royale Apart Hotel & SPA Bansko! We hope to welcome you back in the future. Kind regards, Zdravka HadzhievaSales and marketing department

8/10 Bueno

Blagoy

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is very clean and quiet . Location is okay and staff is very helpful and friendly! The one bedroom apartment is super spacious and in a nice layout. It’s perfect for a family stay with kids . Few things that can be improved are that the ventilation and air flow in the lobby, rooms and common areas very low and definitely needs more air . Also breakfast should be more diverse and not same options every day. But overall the hotel is Very Good . Will probably come back next time we visit Bansko.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Zdravka Hadjieva, el 7 sept. 2023
Dear guest,Thank you for being our guest and for taking the time to share your opinion. We are more than delighted to understand that you are satisfied with apartment and our staffs behavior. Your remarks are transferred to the departments involved, as we believe by considering every single guest's opinion, we will be able to upgrade and refine our services and products. Thank you once again for being our guest. We are looking forward to warmly welcoming you back.Best regards,Zdravka HadzhievaSales and marketing department

10/10 Excelente

Radka, Martinsburg

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice hotel with swimming pool, close to ski lift area
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Dragosh

Se hospedó 7 noches en enero de 2023
Respuesta de Mariya Zahova , el 17 mar. 2023
Dear Mr./Mrs. Dragosh Muhlbaum , Thank you for being our valued guest and taking time to rate us. We are pleased to read that you have enjoyed your stay and we hope to welcome you back in the future.Kind regards, Mariya Zahova Front Office Manager

10/10 Excelente

Ioannis

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was excellent and very clean.

8/10 Bueno

Martin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2022

4/10 Malo

Meir

Se hospedó 5 noches en marzo de 2022

10/10 Excelente

Edwin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very pleasant and comfortable
The hotel was value for money. We stayed in Bansko for a whole week for our ski holidays. However, at the beginning of our holiday we stayed in a different hotel. We stayed at Grand Royale only for 4 days at the end of the trip. The breakfast was really nice and full of different things to suit all tastes. The room was spacious and very clean. The staff at the hotel was very friendly and helpful at all times. Although the gondola is not very far from the hotel, the hotel has a free shuttle bus to take guests to the gondola. The hotel is not only beautiful but it has all kind of things like playground areas and spa.
Se hospedó 3 noches en febrero de 2022

10/10 Excelente

Ionut

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location! 😊😊
Se hospedó 5 noches en enero de 2022

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en enero de 2021

10/10 Excelente

Kadir

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Enfes kış tatilimiz.
Eşim ile kış tatili yapmak için haftasonumuzu bu otelde geçirmek istedik. Odanın kullanım alanının büyüklüğü rahatlığı konforu bizi çok memnun etti. Eşimin doğum gününü kutlamak için süprizime destek veren otel personelinden ayrıca çok memnun kaldım. Kutlama sonrası bize armağan edilen ev yapımı şarap ise muhteşemdi. Herşey için çok teşekkür ederiz. Herkese de tavsiyemdir.
Se hospedó 2 noches en enero de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed before so know the property quite well. I like location 15min walk to town centre. Sauna, steamroom & Swimming pool are excellent. Everywhere is spotlessly clean. Staff are friendly & provide excellent service. Shuttle bus to & from Gondola, clean, reliable & punctual. Asked for extra blanket for my room one evening & received within 10mins.
Se hospedó 7 noches en marzo de 2020

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
The hotel offers you all the facilities in good price.However, the breakfast and cleanliness are areas that need improvement.
Se hospedó 5 noches en febrero de 2020

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Worm property and staff. Good spa and food. I recomend.
Se hospedó 4 noches en enero de 2020
Respuesta de Grand Royale Team, el 21 ene. 2020
Dear Mr. / Mrs. , Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking formard to seeing you again soon. Kind regards,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Spacious apartment and lovely hotel. Easily walkable to main street and gondola. We were there for New Year’s Eve and the staff organised a great evening with entertainment and fireworks - excellent night. Staff worked really hard- thank you!
Se hospedó 7 noches en diciembre de 2019
Respuesta de Grand Royale Team , el 6 ene. 2020
Dear Mr./Mrs,, Thank you for choosing Grand Royale Apartment Complex & SPA! Thank you for taking time to review your stay with us. We are happy to know that our services meet your expectations. We will be happy to welcome you again soon. Kind regards,

6/10 Aceptable

eran

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2019
Respuesta de Grand Royale Team, el 28 dic. 2019
Dear Mr. Eran Dviker, thank you for taking time to review your stay with us. We are disappointed to see that some services didn't meet your expectations. We will be happy to welcome you again. Kind regards,

10/10 Excelente

PANAGIOTIS, ΘΕΣΣΑΛΟΝΙΚΗ

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2019
Respuesta de Grand Royale Team, el 7 nov. 2019
Dear Mr. / Mrs. Panagiotis, Thank you for taking time to review your stay with us. We are happy to know that your overall excrescences are positive. We are looking forward to see you again. Kind regard,

10/10 Excelente

Evangelos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2019
Respuesta de Grand Royale Team, el 28 ago. 2019
Dear Mr. Evangelos, Thank you for taking time to review your stay with us. We are happy to giving us your perfect rating. We will be happy to welcome you again soon. Kind regards,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en julio de 2019
Respuesta de Grand Royale Apartment Complex, el 1 ago. 2019
Dear Mr. / Mrs. Thank you for your review and for choosing our hotel. We are happy to hear that our property meet your expectations. Looking forward to seeing you again soon. Kind regards,

8/10 Bueno

Bernard

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 7 noches en febrero de 2019

10/10 Excelente

tony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bansko best value spa retreat! Beats Kempinski
An amazing hotel with a magical spa retreat. Loved the room and the views. Best massages i’ve had for a long time! Room services food was okay but the staff are so friendly which made up for it! Free shuttles to the gondola also helped getting out early and saved us the walk. Definitely would stay again if i get back to bansko!
Se hospedó 7 noches en febrero de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
Good location. Great breakfast. Fantastic pool and spa . Basic rooms but clean . Poor self catering facilities
Se hospedó 5 noches en abril de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
ρεσεψιον
Δεν υπήρχε χαμόγελο στο προσωπικό ιδιαίτερα στην ρεσεψιόν κ δεν ανταποκρίνεται γενικότερα στα αστέρια της κατηγορίας του
Se hospedó 3 noches en diciembre de 2017

8/10 Bueno

Nikos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
xalara
kaloytsiko
Se hospedó 1 noche en octubre de 2017
Dear Nikos, Thank you for taking time out of your day to review our hotel. It was a pleasure for us to have you as our guest. We look forward to welcoming you back! From the Hotel Management

8/10 Bueno

Mika

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

4/10 Malo

Cliente verificado

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Hotel is borderline average
If you opt for half board (dinner and breakfast) know that during dinner you will have to buy all of your drinks

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Bra familjehotell
Bra familjehotell och helt ok restaurang med bra service. Stor utrymme på rummen med lite slitna golv och hotellet var varmt och skönt under dgar med -10grader ute. Enda nackdelen var hotelläge som var avskild från centrum med gator utan ljus.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

4/10 Malo

Χρήστος

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
Μέτρια..Κρίμα τόσα λεφτά
Αρκετά προβλήματα με τα υδραυλικά. Ευχάριστο προσωπικό εκτός της καθαρίστριας, Βρώμικα νερά στο τζακουζι ...

6/10 Aceptable

George, Bucharest

Le gustó: Limpieza
Nice hotel to stay, however not an impressive one
First of all, the hotel location is very difficult to find - the location shown on Expedia map is definitely wrong! The staff is really nice and helpful, the hotel design is original. The breakfast needs improvement, rooms are big enough but everything inside looks cheap.

8/10 Bueno

MARIA

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
needs organisation, but is comfortable
when we arrived, we had difficulty finding it, but then we were sattisfied of the breakfast and dinner. Very good chef. Rooms are very spacy, but need some kuttlery in the kitchen. Could be more clean and the outer surroundings are not yet ready.The receptionist and the manager were very polite and trying to learn and speak greek.