4/10 Malo
Cecelia S.
1 oct. 2025
Before we left the U.S., we thought we had paid for our stay. However, 2 days before, we were contacted by owner (?) that it was not and the link sent to us didn’t work. Several days before our stay, I asked where check-in info was and was told we had not completed info about us. We completed info, but still no check-in info. Got to apt at night and had no way to get on! Taxi driver stayed with us to help us figure out how to get in (which we paid him for). After calling VRBO multiple times, they unable to assist. Finally after about 2 hours, the mgr or owner unlocked the door remotely. We were exhausted, hungry and very frustrated, but didn’t know neighborhood. Several residents of this apt. complex told us that this happened frequently to the VRBO guests (they couldn’t figure out how to get in). And, as a last comment, we got pick-pocketed in this neighborhood.PS…we tried to contact mgr/owner the night before to find out what we were to do with our key on leaving. We had to leave before she responded. Not a happy experience!
Cecelia S.
Se hospedó 5 noches en septiembre de 2025