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Opiniones de Ascott Raffles City Beijing

4.5 out of 5
Ascott Raffles City Beijing
No.1-2 Dongzhimen South Street, Dongchen Beijing, Beijing, Beijing

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 31 de 64 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 28 de 64 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 3 de 64 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 64 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 0 de 64 opiniones" "

9.0/10

Limpieza

8.6/10

Servicio y personal

9.4/10

Servicios

9.0/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

María

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Hotel
Great experience, no complains at all. Good facilities, wide selection breakfast, nice spacious room, excellent reception staff very helpful. Dining room staff was also very kind. I definitely recommend it.
Dear guest, thank you very much for staying at Ascott Raffles City Beijing as well as your valuable feedback! To provide you a home away from home is our commitment. Hope to accommodate you in Ascott Raffles City Beijing again!

4/10 Malo

Gordon

Viaje de negocios
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Marini

Se hospedó 4 noches en febrero de 2024

10/10 Excelente

Long

Se hospedó 7 noches en febrero de 2024

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Very comfortable and nice experience
The staff at the hotel are incredibly friendly and helpful, especially when it comes to housekeeping and serving breakfast. However, I have a suggestion regarding the breakfast service. It would be more convenient if breakfast could be provided as take-out. Although it is currently prohibited, some guests have been seen bringing their own take-out boxes to help themselves to food, and the staff has even been assisting guests in obtaining to-go boxes. I don't think that's their fault, but the rules need to be rectified. In addition, it would be helpful to have some coffee filters provided in the room since there is a coffee machine available. Overall, the hotel is very comfortable and enjoyable, and I would definitely come back again.
Se hospedó 10 noches en enero de 2024

10/10 Excelente

Chin-Aik

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Everything was great! The only down side was I had to pay extra to get an upgrade! Wish it was a free upgrade!
Se hospedó 7 noches en diciembre de 2023

8/10 Bueno

Kee Chong

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Bin

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2023

10/10 Excelente

YO

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2019

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It is fine for the facilities and the service provided by the staff. The location is perfect!
Se hospedó 5 noches en diciembre de 2019
Respuesta de OTA , el 13 abr. 2020
Dear guest, thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! Hope to have another chance to accommodate you and your family again!

8/10 Bueno

Matthew

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
great stay
Nice and large one bedroom apartment. Has a washing machine/dryer which is nice when travelling. Bathroom is large. Room is very quiet. Mattress was a little firm for my liking and breakfast not at the same standard as a 5 Star hotel, but for the price I would expect it to be a better breakfast.
Se hospedó 2 noches en diciembre de 2019

10/10 Excelente

Hiroaki

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2019

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
日本語は使えないが、スタッフの対応はとても良い。
Se hospedó 3 noches en octubre de 2019
Respuesta de Monica, el 4 nov. 2019
Thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! Hope to have another chance to accommodate you and your family again!

10/10 Excelente

Cliente verificado

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Tolle Lage und eine wirklich erstklassige Unterkunft!
Se hospedó 3 noches en abril de 2019
Respuesta de Annie, el 3 may. 2019
Dear guest, thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! Hope to have another chance to accommodate you and your family again!

8/10 Bueno

Ming Wai

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
滿意，會再入住
整體滿意，房間較預期細了一點，早餐食物不名熱，但鄰近交通及食肆方便，下次會再入住。唯獨枕頭過份軟而要求硬一點的，不過更換後都不太理想
Se hospedó 3 noches en febrero de 2019

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
整體不錯。但廚房清潔度可再提升(牆面油漬)
整體不錯。但廚房清潔度可再提升(牆面油漬)
Se hospedó 3 noches en febrero de 2019

10/10 Excelente

Hui Ping

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2019
Respuesta de Monica, el 31 ene. 2019
Thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! Hope to have another chance to accommodate you and your family again! Happy Chinese New Year!

8/10 Bueno

Cliente verificado

Se hospedó 7 noches en noviembre de 2018
Respuesta de Monica, el 31 ene. 2019
Thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! Hope to have another chance to accommodate you and your family again! Happy Chinese New Year!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en diciembre de 2018
Respuesta de Monica, el 4 ene. 2019
Thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! Hope to have another chance to accommodate you and your family again! Happy New Year!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good location. Subway station is located in the same building.
Se hospedó 14 noches en octubre de 2018
Respuesta de MONICA, el 2 dic. 2018
Thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! Hope to have another chance to accommodate you and your family again!

10/10 Excelente

Sophie

Superbe hôtel
Très bonne prestation. Nous avons pris une chambre executive (type F2 avec cuisine, séjour (télé avec ampli Bose) et chambre. Très belle salle de bain (douche + baignoire). Bon prix sur le site (1/3 du prix affiché dans l'hôtel). Personnels parlant anglais. La piscine est également très bien.
Se hospedó 1 noche en agosto de 2018
Respuesta de Monica, el 4 sept. 2018
Thank you for staying with us at Ascott Raffles City Beijing! Look forward to welcoming you again in our residence!

6/10 Aceptable

Wayne

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
It is located at a very convenient location and nicely built. However it may not be too convenient for business traveller which may require more business infra-structure . For example, Mobile phone signal is weak, in-room dinning has limited varieties, and each room only offers 2 bottles of water per day.
Se hospedó 1 noche en agosto de 2018
Respuesta de Monica, el 14 sept. 2018
Thank you for staying at Ascott Raffles City Beijing! Your complimentary words will motivate us to make further efforts to improve ourselves! I have noted your observations for improvements regards the condition of our apartment and weak signal of mobile phone. We welcome suggestions such as yours. Please rest assured that I will personally coordinate the necessary plans for improvements together with our respective team members. While we strive to maintain the highest customer satisfaction standards, we will be carefully monitoring all areas of improvements accordingly. Hope to have another chance to accommodate you and your family again!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2018

10/10 Excelente

YOUNGJIN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2018

10/10 Excelente

Joseph KS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de Ascott Raffles City Beijing, el 3 may. 2018
Dear Guest, thank you for staying with us at Ascott Raffles City Beijing! Look forward to welcoming you again in our residence!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great for a family holiday, much better than normal hotel room as you have living room, kitchen, washing machine etc. Wonderful experience.
Se hospedó 1 noche en febrero de 2018
Respuesta de Monica, el 1 mar. 2018
Thank you for staying with us at Ascott Raffles City Beijing! Your complimentary words would motivate us to provide higher level service to you and the other guests. Look forward to welcoming you again in our residence!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2017

8/10 Bueno

julian , brum uk

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel located near subway station
Nice hotel quite prices wired policy on breakfast where you only get one breakfast per room extra cost for second breakfast. Buffet breakfast is good though.
Se hospedó 3 noches en octubre de 2017
Respuesta de Monica, el 1 nov. 2017
Thank you for staying at Ascott Raffles City Beijing! We will extend to daily breakfast for 2 persons from 1 January 2018. Hope to have another opportunity to accommodate you in Ascott Raffles City Beijing again!

8/10 Bueno

Fabio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The Hotel is part of the Raffles City shopping mall and has a direct access to the stores and restaurants, that is really helpful if you don't feel to go around the city for a meal ;) Rooms are good , service is good , breakfast is also good Easy to reach PEK airport ( 30 minutes without traffic , about 1hrs with some traffic)
Se hospedó 2 noches en julio de 2017
Thank you very much for staying at Ascott Raffles City Beijing and your feedback! Look forward to welcoming you in our residence again!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
great option, amazing location!
great option!
Se hospedó 1 noche en junio de 2017
Thank you very much for staying at Ascott Raffles City Beijing! To provide you a home away from home is always our commitment. Hope to have another opportunity to accommodate you in Ascott Raffles City Beijing again!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location with amenities close by
Great apartment with everything you'd need with small supermarket and large mall down stairs. Staff were very helpful for all requests and our apartment was really comfortable
Respuesta de Monica, el 6 jun. 2017
Thank you very much for staying at Ascott Raffles City Beijing! To provide you a home away from home is our commitment. Hope to have another opportunity to accommodate you in Ascott Raffles City Beijing again!

8/10 Bueno

Cliente verificado

Le gustó: Comodidad de las habitaciones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Spacious, convenient and nice
- Conveniently located, the MTR is located within the adjacent Raffles City Mall - If you are not picky, you technically do not need to get out of the Serviced Apartment & Raffles City Mall for your daily needs - Great for family and business travellers - No in-house restaurant, so there is no in-room dining service. But in Beijing, you can order food from Sherpa as recomomended by the front desk, delivery right up to your doorstep.
Respuesta de Monica, el 30 dic. 2016
Thank you very much for choosing Ascott Raffles City Beijing as your accommodation in Beijing. We were glad to host you at our serviced residence. We have noted your observations for improvements Please be assured that we will coordinate the plans for these enhancements. we look forward to welcoming you again in Beijing or any other Ascott serviced residence globally.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location and easy access to airport or railway. short taxi ride to Sanlitun. Breakfast was respectable.

8/10 Bueno

Wayne, Melbourne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent apartment hotel with friendly staff
The apartment was clean and well appointed and the staff were friendly and very helpful with directions and translations.
Respuesta de Monica, el 22 dic. 2016
Thank you very much for choosing Ascott Raffles City Beijing as your accommodation during your holiday in Beijing. It is always encouraging for us to learn that our valuable guests are satisfied with our service. your feedback about the starting time of our breakfast is very well received, we will coordinate with related department to check on this issue. We hope that we will have the pleasure of welcoming you again in the near future.

8/10 Bueno

Tamotsu

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
スタッフがとても親切
寒いが部屋のコンデションがとても良い。 エントランスが分かりにくい。
Respuesta de General Manager, el 29 nov. 2016
平素は格別のお引き立てを賜り、ありがとうございます。いつもアスコットをご利用いただきまして、心より感謝しております。 アスコットのスタッフと部屋の設備について、お客様から直接貴重なご意見、ご要望をいただきました、アスコットグルプもとても重視されてます。アスコットはきっと全力を尽くして、いいサービスを提供するように頑張ります。ご協力とご理解を心よりお願い致します。

10/10 Excelente

Bunny, HKG

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
360 degrees convenience
Just above airport express/metro station (Dongzhimen) and a shopping mall with a small supermarket and eateries. Very convenient for travellers with family, esp children. Will definitely come back again.
Dear Bunny, Thank you very much for the feeback and compliment. We are glad to know that you plan to back back to Ascott Raffles City Beijing again. Please be assured that we will continually offer you the bast services for your next trip. See you in Beijing soon.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

Ming Wai, Hong Kong

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Worth to stay
Will stay again when next visit. They provide free coffee drink at lobby. If can offer 2 free morning buffet will be better.
Thank you so much for your comments. Appreciate it fo your kindly sugguestion about breakfast and we would like to transfer to our management about this issue.Thank you for your chosing to stay with Ascot Raffles City Beijing.Looking forward to welcoming you soon!

6/10 Aceptable

Ying Wa, Hong Kong

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
A stay falling short of expectation
The sofa is poorly designed in the living room. It was hard and allowed very little space to sit with the big cushion placed on it, If you take away the cushion, it was still very uncomfortable to sit. The hotel offers no in room dining after work. This is inconvenient for the travellers who need to work until late hours. However, the quality of breakfast offered was quite good, the easiness to access the airport through AirPort Express is great too. All in all, given the cost and the space provided for the room, this is not a good value for money decision to stay there.

10/10 Excelente

Seonpyo, South Korea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
nice hotel location
This hotel is very convinient for everything. Location, it is locating deaprtment store/Lai Fu Shi. And B1 of department store is connecting to subway. Plus, nearby this hotel, sevaral subway stations and express bus terminal are located. Facilities are very modern and clean. I can't complain anything about this hotel except bit small GYM :-)

8/10 Bueno

たろすけ, 日本 東京都新宿区

Le gustó: Servicio y personal
空港アクセスか最高です
基本仕様は長期滞在向けのレジデンスなので好みは別れるかもしれません。 私は、北京市内では同ランクの他のどのホテルよりもリラックスして過ごすことができ、大変気に入っています。
入口は1階、フロントは6階です。
2LDKのタイプ。
ベッドはまあまあ。
一通り全て整っています。

10/10 Excelente

Yan, China

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The room was spacious and clean. The guest room was very quiet, though it lies in a crowded city region. The airport express was just at the neighborhood. Everything is perfect of this hotel.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good choice for business travellers.
Pleasant stay for business travellers.

10/10 Excelente

kkzen, Singapore

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent hotel in great location
The hotel is well-located with direct access to shopping centre and subway, without needing to get out of the building. The staff at the hotel is prompt in their service. The breakfast at the residence lounge is great, with good variety. I would like to also specifically commend one of the chef. He was very thoughtful in offering to close the window when he saw my wife was dressed only in thin sweater (it was winter time).

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
有點貴但很舒服東直門最好的選擇
東直門就是一個不適合旅客的位置， 出差所以訂的酒店。位置就在客戶公司旁邊。 底下就有raffles的超市， 簋街可以吃宵夜和小吃，隔壁有良子可以按摩。總體而言機能性很高，但價格也不低。 需要抱怨的一點是ctrip及agoda同樣的價格是有含1份早餐的（雖然不好吃／80元一人）總覺得有點虧。