Gracias Cecilia por tu amable mensaje. Nos alegra saber que has tenido una experiencia positiva con nuestro hotel. Estamos aquí para ayudarte en todo lo que necesites. Si tienes más preguntas o inquietudes, no dudes en hacérnoslas saber. ¡Estamos para ayudarte!

Estimado Alfonso, Muchas gracias por su comentario. Nos alegra que haya pasado unas buenas vacaciones en nuestro hotel e investigaremos y mejoraremos lo que nos comentas. Muchas gracias, Un saludo

Dear Anonymous, Thanks for your comments. We'll do our best to improve our service. Kind regards

Estimado huésped, desde Hotel Alay le agradecemos el tiempo tomado en hacernos llegar su experiencia. Estudiaremos su opinión a fondo y esperamos volver a verle pronto en nuestro hotel. Un cordial saludo Hotel ALAY

Dear Customer, Thanks for spending your time to put your feedback. For Hotel Alay the first thing is the satisfaction of our customers. We appreciate your comment. We will wait for you on your next holiday in Hotel Alay Best regards Hotel ALAY

Dear Customer Many thanks for the review. Glad to hear you enjoyed your time with us. We look forward to welcoming you back. Regards

Estimado cliente , muchísimas gracias por su comentario, nos alegra que haya disfrutado de su estancia. Un saludos afectuoso

Estimado cliente, agradecemos sus comentarios y puntuación, nos alegra haber llegado a sus expectativas. Un cordial saludo

Estimado cliente, nos alegra enormemente que haya disfrutado de su estancia, esperamos volver a verle por nuestro establecimiento. Atte

Estimado cliente, nos alegra que el esfuerzo de nuestro personal haya sido de su agrado, tomamos nota de el punto que nos comenta para poder mejorar. Saludos

Dear guest, Thanks for your kind comments. They are very helpful for us. We'll continue improving our services.Thanks,Kind regards

Dear HEILPERN ELIOT CHARLES & ANDREA MELANIE,We sincerely apologize for the inconvenience you experienced during your recent stay with us. Your feedback is invaluable to us, and we deeply regret that we did not meet your expectations.Regarding the issues you encountered: Awful smell of drainage: We understand the seriousness of this issue and apologize for any discomfort it may have caused. Rest assured, our maintenance team has been notified, and they are actively working to address the problem to ensure it does not reoccur. Leftover food and drink in the pool area: We apologize for the oversight in maintaining cleanliness in the pool area. Our housekeeping staff has been reminded of the importance of regular inspection and cleaning to prevent such incidents in the future. Damage to glass due to wind: We regret that the glass was smashed during your stay. While we cannot control the weather, we will certainly assess the damage and take necessary measures to prevent similar incidents in the future, such as installing protective barriers during windy conditions.We understand your disappointment and frustration, and we are committed to rectifying these issues promptly. Please accept our sincerest apologies.If there is anything else we can assist you with or if you would like to discuss your concerns further, please do not hesitate to contact us.Warm regards,

Gracias Alberto por tu amable mensaje. Nos alegra saber que has tenido una experiencia positiva con nuestro hotel. Esperamos vuelva a visitarnos en sus próximas vacaciones

Thank you for reaching out and sharing your experience with us

Thank you for reaching out and sharing your experience with us

Thank you for reaching out and sharing your experience with us

Thank you for reaching out and sharing your experience with us

Thank you for reaching out and sharing your experience with us. We're truly sorry to hear about the noise disturbance you encountered during your initial stay in the room facing the street. Your comfort and satisfaction are our top priorities, and we regret any inconvenience caused.We're glad to hear that our team was able to accommodate your request for a quieter room and that you found room 460 overlooking the hotel entrance to be spacious, peaceful, and enjoyable. It's fantastic to know that you had a great rest and a relaxing time during your stay.Your feedback is invaluable to us, and we appreciate your kind words regarding your overall experience. Should you decide to stay with us again in the future, please don't hesitate to reach out and request room 460 or any other preferences you may have. We look forward to welcoming you back and ensuring you have another wonderful stay. Thank you for choosing our hotel!

Tack för ditt meddelande! Vi är glada att höra att du hade en trevlig vistelse hos oss och att du uppskattade vår vänliga service, snabba incheckning, härliga frukost och det bekväma läget. Vi strävar alltid efter att ge våra gäster en fantastisk upplevelse. Om du har några ytterligare frågor eller behöver hjälp med något är du välkommen att kontakta oss när som helst. Vi ser fram emot att välkomna dig tillbaka vid ditt nästa besök!

Dear Claire,Thanks for your comments. We are working in refurbish every room year by year. This year we made many new walking showers in order to renew the bathrooms. On the other hand we are a dog friendly hotel but they have their own restricted area during the breakfast and dinner. Anyway, next time let us know and we'll have into account at the moment of assign your room :).Kind regards

Dear Kim,Thanks for your score. We are glad that your stay was good. We hope to see you soon.Kind regards

Dear Hans-Erik,Thanks for your score. We'll be working hard in order to get 10 points next time.Thanks,Kind regards

Dear Christel,Thanks for your score. Next time we hope to get the higuer one. We'll work on it.Thanks,Kind regards

Thank you for reaching out and sharing your experience with us

Vi beklagar verkligen de problem du stötte på under din vistelse hos oss. Det är viktigt för oss att du känner dig bekväm och nöjd med din upplevelse. Vi tar dina kommentarer på allvar och kommer att vidta åtgärder för att adressera de nämnda frågorna med renoveringen, möglet på badrummet och TV:ns funktionalitet.Samtidigt är vi glada att höra att du uppskattade vårt matutbud samt att du fann vårt personal vänligt och hjälpsamt. Vi strävar efter att ge en helhetsupplevelse som motsvarar förväntningarna hos våra gäster.Om det finns något mer du vill diskutera eller om du behöver ytterligare assistans, är du välkommen att kontakta oss när som helst. Vi hoppas att du ger oss en annan chans att överträffa dina förväntningar i framtiden. Tack för din feedback.

Dear Jessy,Thanks for your comment. We wish you a happy new year. It would be a pleasure if you come back this current year :)Thanks,Kind regards

Dear Yvonne,Thanks for your message. We are glad to know that your stay at Hotel Alay was a success.We hope to see you here soon,Kind regards

Hello Henry, thank you for your positive puntuation! We're delighted to see that you enjoyed the tranquility of our hotel. Providing a peaceful and pleasant environment for our guests is one of our top priorities. We look forward to serving you again in the future!

Hello Kenneth, thank you for your positive puntuation! We're delighted to see that you enjoyed the tranquility of our hotel. Providing a peaceful and pleasant environment for our guests is one of our top priorities. We look forward to serving you again in the future!

Hello Jari, thank you for your positive puntuation! We're delighted to see that you enjoyed the tranquility of our hotel. Providing a peaceful and pleasant environment for our guests is one of our top priorities. We look forward to serving you again in the future!

Dear Markku,Thanks for you're high score. We hope you visit us soon again.Kind regards

Kiitos palautteestasi hotellistamme. Pahoittelen, jos huoneet eivät vastanneet odotuksiasi. Arvostamme asiakaspalautetta ja pyrimme jatkuvasti parantamaan palveluitamme.Voisitko kertoa lisää siitä, millaisia päivityksiä toivoisit huoneisiin? Onko sinulla tiettyjä toiveita tai ehdotuksia, jotka voisivat tehdä majoittumisestasi miellyttävämmän? Pyrimme ottamaan asiakkaidemme toiveet huomioon ja parantamaan kokemusta tulevaisuudessa.Jos sinulla on tarkempia kysymyksiä tai toiveita, voit myös ottaa meihin suoraan yhteyttä puhelimitse tai sähköpostitse. Haluamme varmistaa, että asiakkaamme ovat tyytyväisiä ja saavat parhaan mahdollisen kokemuksen vierailustaan.Kiitos vielä palautteestasi, ja toivomme, että annat meille mahdollisuuden parantaa tulevaisuudessa.

Thank you for your positive feedback! We're delighted to hear that you enjoyed the tranquility of our hotel. Providing a peaceful and pleasant environment for our guests is one of our top priorities.If there's anything specific you loved about your stay or if you have any suggestions for how we can make your experience even better in the future, please feel free to let us know. We appreciate your input, and it helps us continue to provide excellent service.We hope to welcome you back to our hotel in the future. If you have any questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for choosing our hotel, and we look forward to serving you again in the future!

Kære Mikael,Tak for din besked, og undskyld for de ulemper, du og din datter har oplevet under jeres ophold på hotellet. Jeg kan godt forstå, at I blev skuffede over nogle af faciliteterne.Vi vil gerne takke jer for jeres feedback angående morgenmaden og badeværelset. Vi vil straks videregive denne information til vores ledelse, så vi kan forbedre kvaliteten af vores service. Vi beklager også, at det ikke var så stille og roligt som forventet ved poolbaren. Vi vil sikre os, at personalet er opmærksomme på dette fremover.Vi sætter stor pris på, at I tog jer tid til at dele jeres oplevelser med os. Hvis I har yderligere spørgsmål eller bekymringer, er I mere end velkomne til at kontakte os direkte. Vi ønsker at sikre, at jeres næste ophold bliver bedre, hvis I vælger at give os en chance igen.Endnu engang tak for jeres feedback, og vi håber at kunne imødekomme jeres forventninger bedre i fremtiden.Venlig hilsen,Monica EscobarReception Desk

Thank you for your evaluation! I am here to help you with any questions or concerns you may have. If you have any questions or need help with anything, please feel free to ask and I will do my best to help you. Your comments and thanks are greatly appreciated!

Thank you for your feedback! I'm glad to hear that you found the location convenient, with easy access to the beach, restaurants, and shops. It's also great to know that you enjoyed the pool area and breakfast. Regarding the rooms, I apologize for any inconvenience caused by the lack of a kettle and proper mugs or glasses. Your feedback is valued, and I will pass it along to the appropriate department for consideration.

Dear customerI'm sorry to hear about your negative experience. As a customer service assistant, it's my role to assist and address any concerns you may have. I understand your frustration with the reception staff, the noise level from other guests, the lack of food at breakfast, and the condition of the bedding, bathroom, and towels. I apologize for the inconvenience caused by these issues.Additionally, if there are any specific actions you would like me to take on your behalf, please let me know.

Dear PaulThank you for being a returning customer and for your kind words about our location, amenities, staff, and cleanliness. We're happy to hear that you had a positive experience with us. We greatly appreciate your support and look forward to welcoming you back again in the future. If you have any questions or need assistance with anything, please don't hesitate to let us know.

Hello there! Thank you for taking the time to share your positive feedback about your recent stay with us. We're pleased to hear that our hotel's refurbished rooms have impressed you, and that your clean, comfortable room with a beautiful sea view served your needs well. We're also happy to hear that our staff provided you with great service throughout your stay. We hope to host you again soon!

Hello Patrick! Thank you for reaching out to us. I'm sorry to hear that you're experiencing some issues with your bathrooms. I completely understand how important it is to have a clean and well-maintained space. To address the concerns you mentioned, we will contacting the appropriate department or person responsible for maintenance in your location. They will be able to assess the condition of the bathrooms and take necessary actions such as upgrading fixtures, addressing paint issues, and ensuring that the baths are properly cleaned. If you need any assistance or have any other questions, please don't hesitate to let me know. I'm here to help!

HYVÄ ASIAKASHei! Kiitos viestistäsi. Olen iloinen kuulla, että sinulla oli hyvä aamiainen ja puhdas perushuone, jossa on erinomainen ilmastointi. Ystävällinen henkilökuntamme arvostaa arvostustasi. Hienoa, että sijainti oli hyvä, lähellä rantaa ja ruokapaikkoja. Viihtyisät allasalueet ovat aina plussaa! Jos sinulla on kysyttävää tai tarvitset apua, älä epäröi ottaa yhteyttä. Olemme täällä palvellaksemme sinua parhaamme mukaan. Toivomme näkevämme sinut taas pian!MonicaVastaanottoosasto

Dear Jacinta Cothran, Thank you for your message. We're glad to hear that you enjoyed the great location of our hotel, making it convenient for walking to the marina and beach. We apologize for any inconvenience caused by the dated bathrooms, but we're pleased to know that our housekeeping team kept the rooms beautifully clean and organized throughout your stay. It's always our aim to provide a friendly and pleasant experience for our guests, so we appreciate your feedback regarding the reception staff. We'll make sure to address this matter internally. We're happy to hear that Rafa at the front desk provided you with fantastic service. We'll pass on your kind words to him! We apologize if the food at the pool bar didn't meet your expectations. We strive to provide fresh and delicious options, so we'll take note of your feedback and work on improving our offerings. We're sorry to hear about the noise from roadworks during your stay. While it was unfortunate that it affected the peace at the rooftop pool, we hope it didn't disrupt your overall experience too much.If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to host you again in the future, offering you an even better and more memorable stay. Have a wonderful day!

Thank you for reaching out to us and sharing your feedback about your recent experience at our hotel.