My family has stayed at this house twice over President’s Day weekend (this year and last). It is an amazing property w/an absolutely unbeatable location. You can walk to the village & there is sledding on a public space right behind the house. The location literally could not be improved upon.
The property looks clean & well maintained; the first year there were only minor plumbing issues; toilets would run if you didn’t jiggle the handles. Given how nice the house & how ideal the location, I made a note of the address & booked early this year.
This year was a whole different story. The house still looked pretty clean & well maintained, but the plumbing was a disaster. When we got there, we found a notice from the water department that the water had been turned off because it was a 2nd notice of excessive usage. When I called 5 Star Property, they first said, “Oh maybe it’s an old notice, are you sure the water is actually off?” Well yes, it was off, but clearly this is an ongoing issue with this property or they would not have thought it might be an old notice! So they said they’d send a plumber within a couple of hours. When I called the water department, they told me that the amount of water leaking was a lot, and also that, in their opinion, 5 Star Property Managers had an ongoing problem with issues like this. When the plumber arrived, he said the excessive usage was caused by a tap being left on, but other than that, there was one toilet we needed to watch because it might run. He also mentioned that after our house call, he had 2 more jobs on 5 Star Properties. He also said he was going to tell them they needed to replace some toilets on this property. Again, this points to the fact that there are ongoing plumbing maintenance issues....this wasn’t a “one off” occurrence.
We stayed there over the weekend, but found that the property had massive plumbing issues. Virtually every toilet required jiggling of the handle to keep it from continuing to run. But the worst was the second master suite. It leaked so much, we had to keep it turned off except for flushing & it STILL leaked all over the floor.
When I contacted 5 Star about the issues, I got a very nice reply saying they’d look into what happened, but then nothing. I’ve NEVER left a bad review before now. This is a premier property (for which they charge premium prices). If I were the owner, I’d be looking for a new property manager.