Who we are: I am a cancer doctor, and stayed at the Big Sky Lodge with my cousin, who is a US Military officer. We know what it means to be of service to others.
Potential renters: The cabin and its location are beautiful. The cabin is located at the top of a hill, with very steep and incompletely paved roads. We recently stayed at the cabin for the weekend, but unfortunately Winter Storm Diego decided crash our party. After monitoring the weather closely and speaking to locals, we realized that it would be unsafe for our families (with 4 children ages 7 and under!) to stay at the cabin for the second night of our reservation. We spoke with Ms. Linda, who is a manager at Watershed Cabins, who basically said that the forecast had changed (not true), and that there may not even be any snow in the area, and there's no reason for us to leave early--thus, we would not be able to get a credit for our second night for a future trip (we weren't even requesting a refund!). A couple hours later, the Emergency Notification Service in Swain County called the cabin and said that the storm was likely to leave treacherous conditions (snow, freezing rain, etc) with a high possibility of power outages. When I called Ms. Linda @ Watershed Cabins, she again did not see a reason why our families (with 4 young children!) needed to evacuate early and refused to consider a credit for our second night stay (did I mention the road leading to the cabin is very steep?!). Anyway, we left because it was the only logical and safe thing to do--and the area got hit with ~12 inches of snow that night...thank goodness we did not heed her advice. Lesson? PLEASE CONSIDER the horrible management team before choosing this property-->you never know when you may need something.
To the Owner of this property: PLEASE change your management company. In this modern era, I think Ms. Linda and the Watershed Cabins management team is a LIABILITY for you--they are giving completely unsafe and self-interested advice. I predict that the negligence that Ms. Linda demonstrated may result in legal jeopardy at some point, unless the approach changes drastically. I will never be staying at this property again--never in my many years of VRBO rentals have I encountered a similar situation.
To Ms. Linda: I hope one day you will see that morality still applies when you are dealing with a client...I'm very sorry that you could not be of any help to us in a possibly dangerous situation.