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Opiniones de SpringHill Suites Charleston Riverview

3 out of 5
SpringHill Suites Charleston Riverview
98 Ripley Pointe Dr, Charleston, SC

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 525 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 297 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 111 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 41 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 26 de 1000 opiniones" "

8.6/10

Limpieza

9.0/10

Servicio y personal

8.2/10

Servicios

8.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Maria

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Practico, cerca del aeropuerto
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager, el 26 ago. 2023
Dear Maria, Thank you for choosing SpringHill Suites Charleston Downtown/Riverview and for the high rating. We were delighted to know that your stay was excellent on every front, and that our proximity to the airport was perfect for your needs. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Darryl Kosiorek General Manager

10/10 Excelente

Camila

Viaje familiar
Le gustó: Limpieza
El Hotel está súper bien ubicado, es limpio y muy cómodo. El personal muy atento.
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager, el 10 jul. 2023
Dear Camila, Thank you for taking the time to share your impressions of our hotel. We are glad our location was convenient for everything you wanted to do on this visit and that our associates left a lasting impression. We will pass along your kind remarks to everyone. It was a pleasure having you at SpringHill Suites Charleston Downtown/Riverview, and we look forward to serving you again soon. Sincerely, Darryl Kosiorek General Manager

10/10 Excelente

Martha, Floridablanca

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lindo lugar, muy tranquilo
Se hospedó 1 noche en diciembre de 2021
Respuesta de General Manager, el 23 dic. 2021
Dear Martha, thank you for the outstanding review of your stay at SpringHill Suites Charleston Downtown/Riverview. We are happy you enjoyed your stay and had a peaceful time with us. We hope you will come back each time your travels bring you to our lovely historic city. Thank you for being our guest. Darryl Koslorek General Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 4 noches en julio de 2021
Respuesta de General Manager, el 17 jul. 2021
Dear Guest, we appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to SpringHill Suites Charleston Downtown/Riverview. Darryl Koslorek, General Manager

8/10 Bueno

valdemar

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena relación calidad precio
Se hospedó 2 noches en junio de 2021
Respuesta de General Manager, el 10 jun. 2021
Dear Valdemar, thank you for sharing the wonderful rating about your experience at SpringHill Suites Charleston Downtown/Riverview. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon. Darryl Koslorek, General Manager

10/10 Excelente

Miguel H

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel muy bien ubicado con todas las comodidades, linda piscina y jacuzzi. Súper cómodo la habitación cómoda las camas lo mejor! Volveremos in a heart Beat!
Se hospedó 2 noches en febrero de 2021
Respuesta de General Manager, el 7 feb. 2021
Dear Miguel, thank you for your heartwarming review of SpringHill Suites Charleston Downtown/Riverview. It is delightful to know you were impressed with our well-maintained property and convenient location, as well as the thoughtful amenities we offer, including our saltwater pool and jacuzzi. We are also glad to read you were pleased with your relaxing accommodations, and you rested well on your comfortable bed. We look forward to seeing you again for another seamless stay. Darryl Koslorek, General Manager

6/10 Aceptable

Manuel, Greensboro, nc

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
El desayuno no estaba completo para el número de personas en mi habitación, no había café a las 8:30 am
Se hospedó 1 noche en junio de 2020
Respuesta de General Manager, el 23 jun. 2020
Dear Manuel, thank you for staying with us and taking the time to share feedback. Although your overall stay was satisfactory, we regret not meeting all of your expectations. Please know that the breakfast-included rates are based on 2 guests, as it is mentioned on our hotel’s website, and we regret that you were unaware of this. Thank you for being our guest, and we hope you will visit us again when you are in our area. Darryl Koslorek, General Manager

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buen servicío, excelente área de juegos, cómodo. Desayunos muy completos, ricos, y muy atento el personal. Zona accesible y céntrico.
Se hospedó 2 noches en junio de 2019
Respuesta de General Manager , el 25 jun. 2019
Dear Guest, thank you for staying at SpringHill Suites Charleston Downtown/Riverview. We are thrilled our associates took great care of you and that you could also enjoy our delicious breakfast. It was a pleasure having you as our guest, and we look forward to seeing you soon. Robert Heilman, General Manager

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Great attention from the staff! Very friendly!
Respuesta de General Manager , el 5 abr. 2018
Dear Guest, we appreciate your kind words about the dedicated team of professionals who served you while our guest at SpringHill Suites Charleston Downtown/Riverview. It’s a pleasure knowing we met your expectations and provided you with an excellent experience. We hope to see you again soon. Allen Bandarovich, General Manager

10/10 Excelente

EDWARD

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was very friendly and professional.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 10 abr. 2024
Dear Edward, Thank you for sharing your feedback. It is important for our guests to have a great experience, and we are delighted to know our hospitality and great service exceeded your expectations. We hope you will consider SpringHill Suites Charleston Downtown/Riverview as your home away from home when your travels bring you back to the area.Sincerely, Darryl Kosiorek, General Manager

6/10 Aceptable

Kim

Viaje en grupo
I chose the hotel for its location which was beautiful. The breakfast was good but very little gluten free choices were available for me. I was looking forward to spending a relaxing afternoon in the outdoor hot tub before dinner, but it was roped off and out of order. The AC unit in my room was loud and making a knocking noise. The room was clean but the elevators had crushed cornflakes and sunflower seed shells from the bus full of young athletes spending the night. There was no drop off for my room keys and several customers and I had to wait 10 minutes before someone showed up at the desk to check us out. I would rate the place average because this is what I have sadly come to expect when staying in hotels these days…
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 19 mar. 2024
Dear Kim, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the noisy air conditioning unit, housekeeping issues, and the delay at the front desk. Providing a comfortable atmosphere and wonderful hospitality are paramount to us, and we regret falling short in this regard. Additionally, we are sorry to hear that our current menu did not meet your dietary needs. Your concern regarding the hot tub closure is duly noted. Rest assured, your comments will be addressed appropriately as we are continuously committed to improvements to our overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a much-improved visit.Sincerely, Darryl Kosiorek, General Manager

6/10 Aceptable

Saskia

Viaje familiar
Check-in war einfach, freundlich und schnell. Die Zimmer waren sauber, mit solider Ausstattung. Die Sauberkeit könnte in einigen Sachen verbessert werden. Der Whirlpool ist nicht zu empfehlen, der stank widerlich und das Wasser war merkwürdig verfärbt. Frühstück ist typisch und einfach. Wenn nicht Schulklassen ihre Flaschen mit Saft befüllt haben oder die belegten Brötchen gesamt in ihren Rucksack mitgenommen haben, dann war auch ausreichend vorhanden. Zum Glück wurde regelmäßig aufgefüllt. Durch die vielen Kinder (3 Reisebusse) war es teilweise sehr unruhig und laut im Haus.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 14 mar. 2024
Dear Saskia, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with your room and the cleanliness issues. Providing a comfortable atmosphere and wonderful hospitality is the core of our mission, and we regret not meeting your expectations. Additionally, we are sorry for your concerns regarding your breakfast experience. Your comments are invaluable, and we will address them appropriately to ensure overall guest satisfaction. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved visit.Sincerely, Darryl Kosiorek, General Manager

4/10 Malo

Jeron

No le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 11 mar. 2024
Dear Jeron, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Sincerely, Darryl Kosiorek, General Manager

4/10 Malo

Gerald

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Assigned us to a room that had some kind of leak that was seeping though the floor tiles. It had no alarm clock, no iron board or iron. Sunday night they allowed people in the pool and hot tub area until 2AM despite that area closing at 10. Hotel not up to typical Marriot standards Would not recommend this Hotel.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 7 mar. 2024
Dear Gerald, Thank you for your review. We apologize for the concerns you had in your room and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. We are known for our exceptional service and attention to detail; therefore, we are truly sorry that this was not your experience. Your comments have been shared with our team so we can ensure this is not repeated. We hope you will give us another opportunity to regain your trust.Sincerely, Darryl Kosiorek General Manager

6/10 Aceptable

Carrie

Viaje de negocios, Viaje familiar
No le gustó: Servicio y personal
I’ve stayed in Springhill Suites all over the country and never have I had such bad service. The employee at the desk was not friendly and quite rude. Then when I asked for a later check out to accommodate my schedule I was shocked to hear another employee yell from the back office rudely saying no to my request. There are ways to handle the situation and that wasn’t one of them. I stay in this area a lot for work and I can tell you I will not be coming back.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 29 feb. 2024
Dear Carris, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the unsatisfactory interaction with our associates. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with the appropriate individuals to ensure it is not repeated moving forward. Your patience and understanding are deeply valued, and we hope to have the opportunity to regain your trust on a future visit.Sincerely, Darryl Kosiorek, General Manager

6/10 Aceptable

Gale

Le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 29 feb. 2024
Dear Gale, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Sincerely, Darryl Kosiorek, General Manager

10/10 Excelente

Kathleen

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was in a very convenient location. The rooms were spacious and comfortable
Se hospedó 5 noches en febrero de 2024

2/10 Terrible

Justin

Viaje de negocios
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal
.
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 24 feb. 2024
Dear Justin, Thank you for choosing our hotel, and for your candid rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely, Darryl Kosiorek,General Manager

10/10 Excelente

Adriene

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A great location for easy access to downtown. The surrounding area is beautiful and quiet, and the hotel itself is in great condition. Our only issues were: -a shower head with extremely poor water flow -a shower curtain that left the floor soaked -no fan in the bathroom
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 23 feb. 2024
Dear Adriene, Thank you for sharing your feedback regarding your recent stay at SpringHill Suites Charleston Downtown/Riverview. We are delighted to know that you enjoyed our convenient location. However, we sincerely apologize for the inconvenience you encountered with your room. Your comfort is paramount to us, and we regret not meeting your expectations. Rest assured, your comments will be addressed with our maintenance team to ensure the overall guest experience. Your patience and understanding are deeply valued, and we look forward to welcoming you back for a flawless visit.Sincerely, Darryl Kosiorek, General Manager

10/10 Excelente

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property and location, friendly staff and great breakfast!
Se hospedó 4 noches en febrero de 2024
Respuesta de General Manager, el 21 feb. 2024
Dear Michael, Thank you for sharing your feedback regarding your recent stay at SpringHill Suites Charleston Downtown/Riverview. We are delighted to hear that you enjoyed our convenient location, courteous service, and delicious breakfast offerings.Sincerely, Darryl Kosiorek, General Manager

8/10 Bueno

Kelly

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy drive into Charleston!
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 14 feb. 2024
Dear Kelly, Thank you for choosing SpringHill Suites Charleston Downtown/Riverview as your home while visiting our beautiful city, and we appreciate you for mentioning our ideal location. It was a pleasure having you as our guest, and we hope we will be your first choice when you return to explore more of Charleston.Sincerely, Darryl Kosiorek,General Manager

8/10 Bueno

Phil

Le gustó: Limpieza, servicio y personal, servicios
The room was spacious and relatively clean. All the case goods were old, rickety and ugly. There was mold/dirt in corners in the bathroom. Although not entirely needed there were two TVs but only one hooked up. I was able to hook up power and cable and got it working. However, for the price, it is a good value
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 10 feb. 2024
Dear Phil, Thank you for the thoughtful review of SpringHill Suites Charleston Downtown/Riverview. We are glad you had an overall pleasant stay and that our spacious and well-maintained guestrooms enhanced your visit. It was also a pleasure reading you found us to be of great value. Having said that, we apologize for the cleanliness issues you encountered in your bathroom; we will address this with our housekeeping associates to ensure we can be proactive going forward. We are also sorry for not meeting all of your expectations, and we will share your comments appropriately. Thank you again for your feedback, and we hope to welcome you back the next time you are in the area.Sincerely, Darryl Kosiorek,General Manager

10/10 Excelente

Jennifer

Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Overall good
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 7 feb. 2024
Dear Jennifer, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at SpringHill Suites Charleston Downtown/Riverview. We look forward to your return and wish you all the best with your future travels.Sincerely, Darryl Kosiorek,General Manager

6/10 Aceptable

Bill

Slid the coach mattress out to test it and it was very dirty behind it, yuk!
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 5 feb. 2024
Dear Bill, Thank you for taking the time to give us your feedback regarding your recent stay. We are disappointed to see about the concerns you had with your room. We have addressed this with our housekeeping associates, and we are confident this will not be repeated. Thank you again for your business, and we hope you will give us a second chance to deliver the type of experience you should always expect from us.Sincerely, Darryl Kosiorek,General Manager

6/10 Aceptable

Kim, Jacksons Gap

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 6 feb. 2024
Dear Kim, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely, Darryl Kosiorek,General Manager

2/10 Terrible

Dominique

Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 22 mar. 2024
Dear Dominique, Thank you for rating our hotel. Our team strives to ensure an exceptional experience for each guest; therefore, we are truly sorry we did not meet your expectations. We hope you will give us another opportunity to show you our dedicated hospitality.Sincerely, Darryl Kosiorek General Manager

10/10 Excelente

Chris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 1 feb. 2024
Dear Chris, Thank you for sharing that your stay at SpringHill Suites Charleston Downtown/Riverview was absolutely perfect. We look forward to welcoming you back to our beautiful Carolina low-country city for another outstanding experience.Sincerely, Darryl Kosiorek,General Manager

10/10 Excelente

Jon

Le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 30 ene. 2024
Dear Jon, We are thrilled you had an excellent stay at SpringHill Suites Charleston Downtown/Riverview, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely, Darryl Kosiorek General Manager

8/10 Bueno

OKGYUN

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager, el 30 ene. 2024
Dear Okgyun, We are happy you chose SpringHill Suites Charleston Downtown/Riverview for your recent visit to Charleston. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely, Darryl Kosiorek General Manager

10/10 Excelente

AMELIA

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 16 ene. 2024
Dear Amelia,We are pleased to receive your generous rating for SpringHill Suites Charleston Riverview. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely, Darryl Kosiorek General Manager

8/10 Bueno

Rodolfo

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lobby placement on the second floor and elevators were extremely slow.
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager, el 11 ene. 2024
Dear Rodolfo, Thank you for choosing to stay at SpringHill Suites Charleston Downtown/Riverview and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we regret for any inconvenience you encountered due to the problems mentioned in the feedback. We certainly understand the frustration it may have caused and appreciate your patience in these matters. Thank you again for your review, and we look forward to your next visit!   Sincerely, Darryl Kosiorek General Manager

10/10 Excelente

Holly

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The breakfast was very nice. The staff was very nice and helpful and the hotel is conveniently located to lots of attractions, dining, the beach and more.
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 9 ene. 2024
Dear Holly, Thank you for choosing SpringHill Suites Charleston Downtown/Riverview and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. We are also happy to know you enjoyed our breakfast offerings and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely, Darryl Kosiorek General Manager

10/10 Excelente

Sharon

Le gustó: Limpieza
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager, el 9 ene. 2024
Dear Sharon, Thank you for the perfect rating. We are glad you had a wonderful time at SpringHill Suites Charleston Downtown/Riverview. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely, Darryl Kosiorek General Manager

10/10 Excelente

Loretto, Derwood

Se hospedó 3 noches en diciembre de 2023
Respuesta de General Manager, el 22 ene. 2024
Dear Loretto, All of us at SpringHill Suites Charleston Downtown/Riverview appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.Sincerely, Darryl Kosiorek General Manager

4/10 Malo

Reese

Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager, el 22 ene. 2024
Dear Reese, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely, Darryl Kosiorek General Manager

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 6 noches en diciembre de 2023
Respuesta de General Manager, el 29 dic. 2023
Dear Michael, Thank you for sharing such an outstanding rating for SpringHill Suites Charleston Downtown/Riverview and that your visit was absolutely perfect! We look forward to welcoming you back to our beautiful Carolina low country city for another outstanding experience. Happy Holidays and Happy New Year!Sincerely, Darryl Kosiorek General Manager

10/10 Excelente

William

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location was great
Se hospedó 4 noches en diciembre de 2023
Respuesta de General Manager, el 27 dic. 2023
Dear William,Happy Holidays and Happy New Year!We are delighted you chose SpringHill Suites Charleston Downtown/Riverview as your home while visiting our beautiful city, and we want to thank you for mentioning our ideal location! It was a pleasure having you as our guest, and we hope we will be your first choice when you return to explore more of Charleston.Sincerely, Darryl Kosiorek

6/10 Aceptable

JAY

Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager, el 28 dic. 2023
Dear Jay, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed that we did not provide you with the exceptional stay we want for every guest. We hope to have a future opportunity to restore your confidence in us.Sincerely, Darryl Kosiorek General Manager

6/10 Aceptable

Fariborz

Viaje familiar
Le gustó: Servicio y personal
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager, el 22 dic. 2023
Dear Fariborz, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Sincerely,Darryl Kosiorek,General Manager

10/10 Excelente

Sterling

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent personality from Miss Mary at the front desk. Great room with a view and a balcony definitely will return.
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 18 dic. 2023
Dear Sterling, Thank you for the wonderful review of your visit to SpringHill Suites Charleston Downtown/Riverview. We are delighted that our front desk associates made you feel so welcome. We are proud of our team and their dedication to our guests. We will share your kind words with Mary. We are also happy you loved our comfortable accommodations and the amazing views. We look forward to seeing you again next time.Sincerely, Darryl Kosiorek General Manager

10/10 Excelente

Nancy

Se hospedó 1 noche en diciembre de 2023
Respuesta de Darryl Kosiorek General Manager, el 6 ene. 2024
Dear Nancy, We appreciate you taking the time to leave your generous rating regarding your recent visit to the SpringHill Suites Charleston Downtown/Riverview. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Sincerely, Darryl Kosiorek General Manager

10/10 Excelente

Todd

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 16 dic. 2023
Dear Todd, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at SpringHill Suites Charleston Downtown/Riverview. We look forward to your return and wish you all the best with your future travels.Sincerely, Darryl Kosiorek General Manager

8/10 Bueno

Maria

Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 29 dic. 2023
Dear Maria, Thank you for the high rating for SpringHill Suites Charleston Downtown/Riverview. We are delighted you enjoyed your time with us. It was a pleasure having you, and we hope you will come back each time your travels bring you to our lovely historic city. Happy Holidays and Happy New Year!Sincerely, Darryl Kosiorek General Manager

10/10 Excelente

Elaine

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our get away
The shower was amazing. Enjoyed separate living area and bed. The view was peaceful and relaxing. Our only complaint was that the sink drained very slowly.
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 5 dic. 2023
Dear Elaine, Thank you for choosing SpringHill Suites Charleston Downtown/Riverview. We are glad you had an overall pleasant time with us and that you enjoyed our comfortable beds and the vivid views of the city. That said, we regret the concerns you had with the sink. We value your comments and will share them with our team. Thank you again, and we look forward to being your first choice every time you visit the area. Sincerely, Darryl Kosiorek General Manager

10/10 Excelente

ROBERT

Le gustó: Servicio y personal y servicios
Staff very helpful. Rooms are comfortable but age I think makes them harder to clean.
Se hospedó 5 noches en noviembre de 2023
Respuesta de General Manager, el 29 nov. 2023
Dear Robert, Thank you for taking the time to share your thoughts regarding your recent stay at SpringHill Suites Charleston Downtown/Riverview. We are delighted to hear that you enjoyed our comfortable accommodations and attentive service. Your feedback is invaluable as we strive for continuous improvement. It was a pleasure hosting you, and we look forward to welcoming you back for another exceptional experience.Sincerely, Darryl Kosiorek General Manager

10/10 Excelente

Tracy

Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 17 dic. 2023
Dear Tracy, Thank you for choosing SpringHill Suites Charleston Downtown/Riverview. We are thrilled to know that your stay was absolutely perfect! We look forward to welcoming you back to our beautiful Carolina low-country city for another outstanding experience.Sincerely, Darryl Kosiorek General Manager

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was nice to have a room that overlooked boat slips.
Se hospedó 2 noches en noviembre de 2023
Respuesta de General Manager, el 21 nov. 2023
Dear John, We are delighted you enjoyed your stay at SpringHill Suites Charleston Downtown/Riverview and that you loved watching the boats in the marina from your room. We agree that being near the water is soothing and are glad you were able to relax as our guest. Thank you for your remarks, and we look forward to your next visit with us. Sincerely, Darryl Kosiorek General Manager

10/10 Excelente

Ekta

Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 16 nov. 2023
Dear Ekta, Thank you for the perfect rating! We hope you enjoyed our immaculate accommodations and impeccable service. It was a pleasure having you at SpringHill Suites Charleston Downtown/Riverview, and we look forward to welcoming you back for another outstanding visit.Sincerely, Darryl Kosiorek General Manager

10/10 Excelente

Shaun

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de General Manager, el 14 nov. 2023
Dear Shaun, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at SpringHill Suites Charleston Downtown/Riverview. We look forward to your return and wish you all the best with your future travels.Sincerely, Darryl Kosiorek General Manager

8/10 Bueno

Shari

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Springhill Charleston
We enjoyed our stay there. The mattresses need some updating. The breakfast offered a good variety and was included with our stay.
Se hospedó 4 noches en noviembre de 2023
Respuesta de General Manager, el 12 nov. 2023
Dear Shari, Thank you for sharing your feedback about your recent stay at SpringHill Suites Charleston Downtown/Riverview. We are delighted to hear that you enjoyed most aspects of your visit, particularly our delicious breakfast offerings. However, we sincerely apologize for any discomfort you experienced with the mattress. Your input is valuable, and we will certainly consider this as we continuously strive to enhance our guests' experience. Your satisfaction is our top priority, and we appreciate your understanding. We look forward to the opportunity to welcome you back in the future.Sincerely, Darryl Kosiorek General Manager