The Restoration

What I liked was the front desk staff and valets. They were always friendly and alert to our presence. The one bedroom was very cute, well-decorated and charming. What I didn’t like was how EXTREMELY noisy it was in the room. I could hear every step the people above me took. We even moved rooms and it was worse. Ryan, the manager was very sympathetic and tried to help but honestly, the only real resolution was to give up our room for a lesser room which I didn’t feel was a good solution. Also, housekeeping was terrible. Our bed was never made from scratch. The bathroom toiletries and supplies were never replaced and cleaning rags were left behind. We stayed five nights and got one chance at mouthwash, etc. Even towels were only replaced on demand. Truthfully, every request took an inordinate amount of time to be fulfilled. I could not recommend this hotel for noise and housekeeping. However, the staff is outstanding. If you only care about being well-greeted and about great staff attitude, this place is for you. The lemonade and fruit-infused water in the lobby is a nice touch. Overall, the value vs cost is not there and I would stay somewhere else in Charleston next time.

I stayed in one of the two bedroom apartments and it was amazing. It was Decorated beautifully and had every amenity. The location of the property is ideal and the staff couldn’t have been friendlier. Would definitely stay here again and again

Lovely, designed. Excellent “instagrammable” facility. Helpful staff. Beds were a little disappointment (hard), but that was so minor. We loved pretty much everything about it. We will be repeat customers!