Hello Daiann, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Maribel,Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

Thank you for feedback. We appreciate your recent stay with us.

Thank you for taking the time to provide us with valuable feedback. We are sorry to hear about your recent experience with our Hotel- our mission is to provide excellent guest experiences, so we are sorry to have let you down. Thank you for your feedback.

Thank you for your response

Hello Janette, We are happy to hear you enjoyed your most recent stay with us. We hope to see you again in your future travels and thank you for choosing HomeTowne Studios by Red Roof!

I appreciate the time that you took to share your sentiments with us, Doug. Our team at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

Thank you for taking the time to tell us about your experience at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord, Haley. I am sorry that your experience did not meet your expectations. You indicated that the cleanliness left much to be desired, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

Hello Shannon, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Hello Dj, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Christopher,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Robert. The staff and I at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD appreciate your 3/5 score. However, you indicated that your room being occupied upon checking-in and the lengthy wait to get another room dampened your experience. It is our goal to provide a comfortable stay for all our guests, so I am sorry to hear this was not the impression we left you with.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist

Hello Shawn, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear John,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD. You indicated that you were unsatisfied with the who were at our hotel. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Susan,Thank you for your review following your stay at HomeTowne Studios & Suites by Red Roof Charlotte - Concord. I am happy that our kind, friendly and patient staff pleased you. However, you stated that the room needed a good deep clean, the shower leakage mentioned and the other listed concerns hindered your stay. Our Red Roof team is committed to satisfying our guest, so your comments have been shared with management in an effort to address your concerns.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks,Red Roof Management

Dear Lavita,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the upkeep of the property and the other concern you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We are happy to read that you found the front desk staff to be very nice.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Thank you for taking a moment to leave a review, Hope. The staff and I at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your stay at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord. I was very disappointed to hear that the hotel was not to your liking. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

Hello Ildefonso, Thank you for taking a moment to complete our survey. At the HomeTowne Studios & Suites by Red Roof Charlotte - Concord we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Valued Guest, Thank you for taking the time to tell us about your stay at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD. I am sorry that your experience did not meet your expectations. You mentioned that the maintenance of the property was not to your liking. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize.Your comments are greatly appreciated and will be taken into consideration as we strive to improve the quality of our services. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS & SUITES CHARLOTTE -CONCORD. I am happy to read that you found the staff to be friendly. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the uncomfortable bed, stains on the carpets and the other concern you described. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Chantal, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Tokiashia,Thank you for taking the time to complete our guest survey and leaving your 3/5 scoring of our Hometowne Studios. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We at Red Roof look forward to seeing you in your future travels, to provide a better stay.Sincerely,Red Roof Management

Hello Camila,Thank you for taking a moment to complete our survey at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD. I was disheartened to see your stay resulted in a 2/5 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hi Christopher,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Thank you for taking a moment to leave a review, Tokiashia. The staff and I at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

Hi Tokiashia,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hi Michael,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Thank you, Joshua, for taking a moment to complete our survey. The staff at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Alicia,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD. I was saddened to read that your stay fell short of your expectations due to the insects in the room as you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Adam,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Allan,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD. It’s great to hear that you found our property to be cost efficient and suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

Thank you for taking the time to tell us about your experience at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord, Janet. I am sorry that your experience did not meet your expectations. You stated that the faulty remote and the poor odor described, along with the other highlighted issues hindered your stay. As it pertains to the pests mentioned, we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

Hi Angie,I would like to personally thank you for sharing your feedback following your experience at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord with us. It was so rewarding to see that we earned your 4/5 score with our wonderful staff. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

Thank you for sharing your feedback with us, Dave. The team at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord was pleased to know that you were fond of our amazing and cordial front desk staff. However, you made mention of the housekeeping being basic and that the maintenance was not on a daily basis. As such, your sentiments may be kept into consideration.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist

Hello Mikal,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Hello Andrew,I appreciate you sharing your feedback following your stay at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the black mold you found, the faulty tub amongst all the other issues you highlighted that cause your experience to be less than ideal. Humble accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

Thank you, Tracy, for taking the time to tell us about your stay at the HomeTowne Studios & Suites by Red Roof Charlotte - Concord. I am disappointed to hear that your experience was less than ideal due to the noise disturbance, the unclean sheets, the unclean kitchen amongst the other detailed issues you highlighted that caused your experience to be less than ideal. Please accept our apologies for the impression this left with you about our brand and can assure you that this is not reflective of our usual standards. While Red Roof goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you. It is important to know that your voice is of tremendous importance to us, the team will be reviewing your comments in an effort to confront the issues that you mentioned to ensure that no guest has this experience in the future. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Victoria, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES CHARLOTTE - CONCORD and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist