Thank you very much for the 5 out of 5-star rating, Paulina! We are pleased to hear that you enjoyed your stay at the hotel. While internet is not complimentary as a standard it is available for Marriott Bonvoy members at no additional charge, and enrollment is free. Your reservation through Expedia was pre-paid and therefore charged upon booking. We apologize for any confusion as a result of this. We look forward to welcoming you back the next time you are in the Cincinnati area.

Thank you for taking the time to share your thoughts with us, Ulises. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

Thank you for sharing your concerns over your experience. We are extremely alarmed by your comments as we take these situations very seriously. Discrimination of any kind has no place in the world, and especially not at our hotel. We never want our valued guests to feel unwelcome or uncared for by our team and are truly sorry this was the outcome of your stay. Your feedback is important to us, and I can assure you that we will share your complaints with the appropriate departments, as we are always looking for opportunities to improve our customer service going forward. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

Thank you for sharing your positive experience with us and with your fellow travelers, Efrain! We really appreciate all of your feedback and we’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

Thank you for taking the time to share your rating with us, Michael. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

Thank you for taking the time to share your rating with us, Eric. We are glad you enjoyed the convenience of the hotel for your trip. It is our sincere hope that we will be able to welcome you back in the future for an even better stay.

Thank you for sharing your feedback regarding your experience with us, Geoff. We are sorry to see that you encountered issues with cleanliness of your room, as this is not the experience we want for any of our guests. This room was clearly not ready for a guest and we are sorry that we did not have an opportunity to provide you with new accommodations. We are sharing your feedback with our Housekeeping team for corrective actions. We hope to welcome you back at a future date for a better stay with us.

Thank you very much for the 4 out of 5-star rating, Shiyel! We are pleased to hear that you enjoyed your stay at the hotel and are glad we were able to accommodate your late checkout request. We look forward to welcoming you back the next time you are in the Cincinnati area.

Thank you for sharing your feedback regarding your experience with us, Jennifer. We are sorry to see that you encountered issues with condition and cleanliness of your room, as this is not the experience we want for any of our guests. We are glad to see that we were able to accommodate you in a different room during your stay. We are sharing your feedback with our Housekeeping and Engineering Leadership to ensure the necessary corrective measures are taken to address the condition and concerns of this room. We hope to welcome you back at a future date for a better stay with us.

Thank you very much for the 5 out of 5-star rating, Kristen! We are pleased to hear that you enjoyed your stay at the hotel as well as its location and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.

Thank you very much for the 5 out of 5-star rating, Rosendo! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.

Thank you very much for the 5 out of 5-star rating, Jacqueline! We are pleased to hear that you enjoyed your stay at the hotel and the location and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.

Thank you for taking the time to share your rating with us, Jared. We are looking into your reservation details regarding your refund request.

Thank you for taking the time to share your rating with us, Jaclyn. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

Thank you for taking the time to share your rating with us, Colleen. It looks like we did not quite meet your expectations during your visit, and we apologize for the issues your had with your room. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

Thank you for staying with us! Come back and see us soon! Be well!

Thank you for taking the time to share your rating with us, Vera. It looks like we did not quite meet your expectations during your visit. We apologize for the service issues your encountered during your stay. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

Thank you for your feed back. We appreciate you staying with us and hope to see you again

Thank you for feedback! We appreciate you staying with us and hope to see you soon.

Thank you for sharing your feedback regarding your experience with us. We are sorry to see that you encountered issues with condition and quality of your room, as this is not the experience we want for any of our guests. While Internet is not complimentary as a standard, it is available at no additional charge for Marriott Bonvoy members, and there is no fee to enroll in the program. We are sharing your feedback with our Leadership team to ensure the necessary corrective measures are taken. We hope to welcome you back at a future date for a better stay with us.

Thank you for taking the time to share your rating with us, John. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

Thank you very much for the 5 out of 5-star rating, Rebecca! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your feedback. We apologize for the issue with the temperature in the conference room, and we are sharing this with our Engineering team. We look forward to welcoming you back the next time you are in the Cincinnati area.

Thank you for staying with us. Wifi services are complementary when you are a Marriot Bonvoy member. Be sure to sign up to enjoy the benefits when visiting any Marriot property.

Thank you for taking the time to share your rating with us, Matthew. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

Thank you for taking the time to share your experience with us, Bill. Our records show that your Expedia reservation never came across to our system from Expedia, likely due to an error between the two systems. This is the reason why the reservation could not be located upon your arrival. In addition, an Expedia representative was informed on 3/29 that this reservation did not exist in our system so the hotel could not issue a refund to Expedia for this booking since was never charged. As a result, your refund should have been processed on Expedia's end. We apologize for the confusion regarding this matter. We have requested that Expedia process the refund for your booking on their end. We hope to welcome you back in the future for a better stay with us.

Thank you very much for the 5 out of 5-star rating, Brian! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.

Thank you very much for the 5 out of 5-star rating, Kristy! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.

Thank you for taking the time to share your rating with us, Kimberly. We sincerely apologize for the issue you encountered with your room upon arrival and we are investigating this with our team to establish what occurred during this time. It our hope that we will have an opportunity to welcome you back at a future date for a better stay with us.

Thank you very much for the 5 out of 5-star rating, Brenda! We are thrilled to hear that you enjoyed your stay. We look forward to welcoming you back the next time you are in the Cincinnati area.

Thank you for sharing your feedback with us. We are glad to hear that you enjoyed your stay overall and greatly appreciate your comments about the hotel. We look forward to welcoming you back the next time you are in the Cincinnati area.

Thank you for staying with us! Come back and see us soon! Be Well!

Thank you for taking the time to share your feedback with us, Alaric. I apologize for the issues you encountered upon arrival with the check in process and your. We are looking into this matter to address your concerns. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

Thank you very much for the 5 out of 5-star rating, Leann! We apologize that we do not have the walk in shower configuration in our bathrooms. We are thrilled to hear that you enjoyed your stay overall and greatly appreciate your comments about the hotel and our staff! We look forward to welcoming you back the next time you are in the Cincinnati area.

Thank you very much for the 5 out of 5-star rating, Cazhara! We are thrilled to hear that you enjoyed your stay at the hotel and greatly appreciate your comments about the hotel and our staff! We look forward to welcoming you back the next time you are in the Cincinnati area.

Thank you very much for the 5 out of 5-star rating, Lonnie! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments about your experience. We look forward to welcoming you back the next time you are in the Cincinnati area.

Thank you very much for taking the time to share your feedback, Zach! We are pleased to hear that you enjoyed your stay at the hotel. We look forward to welcoming you back the next time you are in the Cincinnati area.

Thank you very much for your feedback, Meghan! We are thrilled to hear that you enjoyed the location of our hotel. We look forward to hosting you again the next time you are in the Cincinnati area.

Thank you for taking the time to share your rating with us, Jennifer. We are sorry to see that you did not enjoy your time at the hotel. We apologize for the issues you experienced during your stay and the lack of service you received. Your feedback has been shared with our team for review and corrective actions. It is our sincere hope that we will be able to welcome you back at a future date for a better visit.

Thank you for taking the time to share your rating with us, Tamika. We are sorry to see that you did not enjoy your time at the hotel. We apologize for the issues you experienced with the cleanliness of your room and the refrigerator during your stay. Your feedback has been shared with our team for review and corrective actions. It is our sincere hope that we will be able to welcome you back at a future date for a better visit.

Thank you for taking the time to share your rating with us, Erica. We are sorry to see that you did not enjoy your time at the hotel. We apologize for the issues you experienced with the sink and shower during your stay and that these issues were not addressed accordingly. Your feedback has been shared with our team for review and corrective actions. It is our sincere hope that we will be able to welcome you back at a future date for a better visit.

Thank you very much for the 5 out of 5-star rating, Leslie! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments about your experience. We look forward to welcoming you back the next time you are in the Cincinnati area

Thank you for taking the time to share your rating with us, Matthew. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

Thank you for taking the time to share your rating with us, Gregory. We are sorry to see that you did not enjoy your time at the hotel. We are aware that during your stay there was a disruption in the service of one of our elevators. Due to the time of year and the recent extreme temperatures, the AC in the building was not on during the time of your stay. The dual nature of our Heating and Cooling system can only operate when temperatures stay above freezing. The cleanliness and upkeep of our facility is of the utmost importance. We are looking into the cleanliness concerns you have mentioned to ensure corrective actions were taken when this matter was reported. We apologize for any inconvenience as a result of these issues and will use this information to ensure we are consistently working towards improvement in our product and services. It is our sincere hope that we will be able to welcome you back in the future for a better stay experience.

Thank you for taking the time to share your rating with us, Christopher. It looks like we did not quite meet your expectations during your visit. While the hotel does not operate a restaurant for dinner, we do partner with McCormick and Schmick's attached to our building and you can charge to your room from this outlet. We apologize for the experience you had with breakfast and your room odor, as we are a non smoking facility. We are sharing this information with our leadership team for review as well. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

Thank you for taking the time to share your experience with us, Ashley. We are very pleased to hear that you enjoyed your overall visit to our hotel. We are currently undergoing an Elevator Modernization Project that includes a new Operating System and upon completion will add a 4th elevator for guest use. In addition, our records show that we did have an elevator under maintenance during your stay. We apologize for any delay in wait times as a result of these matters. We look forward to welcoming you back in the future for a better stay experience.

Thank you very much for the 5 out of 5-star rating, David! We are pleased to hear that you enjoyed your stay at the hotel. We look forward to welcoming you back the next time you are in the Cincinnati area

Thank you very much for the 5 out of 5-star rating, Melissa! We are thrilled to hear that you had a wonderful stay with us! We look forward to hosting you again the next time you are in the Cincinnati area.