4/10
We booked as we thought it was a weekend break with a hot tub. It has hot tubs on site but we did not have one as we had planned and was really disappointing. I called Sean the manager and did not feel heard or supported and he was not able to aid me in who to complain to as it could be Jose’s sons or berbo but he could not help so we had no options to discuss with anyone else. I shared with him after looking at reviews that this same miscommunication on the reviews had happened to others. I would not have booked if we did not have a hot tub but was told it was just premier lodges. We did not know it was not a premier lodge. Would not return sadly due to not feeling that our disappointment was handled with understanding or support.
nuala g.
Se hospedó 2 noches en marzo de 2025