We had a negative experience with this home & property management. First, the hot tub had multiple issues impacting use. In sleep mode upon arrival and so low in water the jets were not submerged, it took so long to warm up that we were unable to use it the first evening. We communicated issues promptly on day 1, but the refill the next day & time to warm up again resulted in a very limited window for use. And there were many other issues not requiring urgent intervention from management: nails on kitchen furniture that damaged clothing, beds not matching description, many items left by previous guests – incl. razors accessible (in a low drawer) to our young children, and more. As requested, we reached out directly to share our overall dissatisfaction and non-urgent concerns – within 3 days of checkout. We believe there was a dramatic mismatch between what we were charged (a lot for 2 nights for 6 adults/5 kids) and our experience, particularly given hefty “host fees” far exceeding the advertised nightly rate for 2 days. Management responded by offering a refund for the “hot tub fee” but stated that additional concerns raised “appear[ed] to be afterthoughts” and left it at that. In addition, management implied that we were leveraging a public negative review for money back, which was not the case. We let them know we were honoring their request for private feedback first, but that we would share our overall experience, including customer service,in our public review.